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Assisted Living

Assisted Living of Mesa

Families consistently rate this highly — reviewers highlight compassionate, family-like care. Schedule a visit to confirm the fit.

949 North Stapley Drive, Mesa, AZ 85203Licensed & Active
Google rating
4.8/5

based on 9 Google reviews

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What this means for your family

This facility is an excellent choice for families prioritizing emotional well-being and cleanliness, as the staff is highly regarded for their compassionate, family-like approach. However, if dietary preferences are a priority, you should inquire about recent changes in the kitchen staff and current meal quality.

Google Reviews

Google Reviews

9 reviews analyzed
Families can expect a clean, well-maintained environment where staff members are frequently praised for treating residents like family. While the facility excels in person-centered care and communication, there are recent concerns regarding the quality of food following a change in kitchen staff.

Quality Themes

Tap a score for details
Food2.0Staff9.0Clean10.0ActivitiesN/AMedsN/AMemoryN/AComms10.0ValueN/A

Strengths

  • Compassionate, family-like care
  • Clean and orderly environment
  • Strong communication with families
  • High standards of personal hygiene for residents

Concerns

  • Decline in food quality due to loss of main cook

Rating Trends

Tap a year to see what changed

2345.02018(2)5.02021(1)5.02024(4)3.02025(1)5.02026(1)

Distribution

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard such wonderful things about the compassionate, family-like atmosphere here; how do you foster that sense of community among the residents?
  • 2Since we value clear communication, what is your preferred method for keeping families updated on their loved one's daily well-being?
  • 3We want to ensure our loved one stays well-nourished; could you tell us about the current dining program and if there have been any recent changes to the kitchen staff?
  • 4How do you maintain such high standards of cleanliness and personal hygiene for the residents throughout the day?
  • 5What does a typical day of social activities and engagement look like for the residents here?
  • 6In the event of a sudden medical change or an emergency after hours, what is your specific protocol for care and notification?

Personalized based on this facility's data


Key Review Excerpts

Jean and her staff take such good care of my mother. They communicate her progress with us on a regular basis. We are so releived knowing that mom is thriving in their care.

Family member · 2024★★★★★

Every time we visit, she is happy, clean, dressed in fresh clothes, has her make up done by staff (she requests to wear make up), and is out of her bed

Family member · 2018★★★★★

I appreciate the care that Assisted Living of Mesa gives to my mom. It is a very clean and orderly place, and the staff treats their patients like they are family.

Family member · 2024★★★★★
Source: 9 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

2total
6deficiencies
Oct 7, 2025Routine

The following deficiencies were found during the annual inspection conducted on October 7, 2025:

i. Resident RightsR9-10-810.B.2.iCorrected Oct 14, 2025

Based on observation and interview, the manager failed to ensure that a resident was not subject to a restraint. Findings include: 1 . During a tour of the facility the Compliance Officer observed a resident in their bed with full bed rails. E1 reported that the bed rails were prescribed by Hospice and E1 was told that they did not have a half rail available. 2 . In an interview, E1 acknowledged that a restraint was being used for a resident, in the facility.

Tuberculosis ScreeningR9-10-113.A.1-2Corrected Jan 27, 2026

Based on document review, record review and interview, the administrative officer failed to ensure that the health care institution annually assessed the health care institution's risk of exposure to infectious tuberculosis. Findings include: 1 . During a review of facility documents, the Compliance Officer reviewed the blank documents use to assess the facility for it's risk of exposure to infectious tuberculosis, however, there was not a completed document to show that the facility was assessed for the exposure to infectious tuberculosis. 2 . In an interview, E1 acknowledged that there was not an annual assessment for the facility's risk of exposure to infectious tuberculosis.

Service PlansR9-10-808.A.1Corrected Oct 18, 2024

Based on record review and interview the manager failed to ensure that a resident had a service plan that was established, documented, and implemented that was completed no later than 14 calendar days after the resident's date of acceptance. Findings include: 1 . A review of R3's record revealed a service plan, however, the service plan was created more than 14 days after R3's date of admission 2 . In an interview, E1 acknowledged a service plan was not established, documented, and implemented within 14 calendar days after the R3's date of acceptance. This is a repeat deficiency from compliance inspection conducted on June 24, 2023.

Personal Care ServicesR9-10-814.ECorrected Oct 15, 2025

Based on observation and interview, the manager failed to ensure that a bell, intercom, or other mechanical means to alert employees to a resident's needs or emergencies was available and accessible in a bedroom used by a resident receiving personal care services. Findings include: 1 . During a tour of the facility, the Compliance Officer observed two of three residents sampled, without a bell, intercom, or other mechanical means to alert employees to a resident's needs or emergencies. 2 . In an exit interview, E1 acknowledged that there were two rooms without a bell, intercom or other mechanical means to alert employees to a resident's needs or emergencies.

Memory Care ServicesR9-10-816.BCorrected Oct 8, 2025

Based on record review and interview, the manager failed to ensure that staff obtain a certificate of completion, as specified in R9-10-126, including the minimum eight hours of initial memory care services training. Findings include: 1 . A review of E3's employee records revealed no certificate of memory care services training. E3 had a hire date of April 1, 2024. 2 . In an exit interview, E1 acknowledged that E3 had not completed the required memory care services training.

Oct 30, 2024Complaint

The following deficiency was found during the on-site compliance inspection and investigation of complaint AZ00198500 conducted on October 30, 2024:

When medication is stored by an assisted living facility, a manager shall ensure that:R9-10-816.F.1

Based on observation and interview, the manager failed to ensure medication stored by the facility was stored in a locked area. The deficient practice posed a risk to the physical health and safety of residents with access to the medication. Findings include: 1. The Compliance Officer observed a medicine cabinet with a child latch on the drawer. The Compliance Officer was able to unlock the drawer without a use of a key. Inside of the drawer revealed the following prescribed medications: - Three bottles of Levothyroxine 25 MCG, 25MCG, and 137 MCG - Omeprazole 20 MG 2. In an interview, E1 acknowledged medications stored by the facility were not stored in a locked area.

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References & Resources

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