Aspire of Pleasant Valley
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 20 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- High staff turnover (66%)
Bottom 25% in IA · Meets national RN staffing standard · Worst in BEACON HEALTH MANAGEMENT chain · No penalties on record · Very few deficiencies
What this means for your family
This facility has a history of serious complaints regarding staffing levels and resident care quality. If you are considering this location, we strongly recommend conducting an unannounced visit to observe cleanliness and staff responsiveness, and asking management specifically how they address call-light response times and family communication.
Google Reviews
Google Reviews
20 reviews on Google“Aspire of Pleasant Valley faces severe, recurring allegations regarding neglect, understaffing, and poor communication. While a few recent reviewers express satisfaction with the care provided, the majority of detailed feedback describes a facility struggling with basic hygiene, unresponsive staff, and a lack of transparency during end-of-life care.”
Quality Themes
Tap a score for detailsStrengths
- Attentive staff noted by some visitors
- Clean common areas in recent visits
Concerns
- Severe understaffing and slow response to call lights (mentioned by 4 reviewers)
- Poor hygiene and lack of basic resident care (mentioned by 3 reviewers)
- Inadequate communication and unprofessionalism (mentioned by 3 reviewers)
- Allegations of theft of personal property (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing rating of 4 stars, how does the facility ensure that call lights are answered promptly during all shifts?
- 2Can you walk me through the protocols in place to ensure consistent hygiene and personal care for residents throughout the day?
- 3How does the management team facilitate proactive and transparent communication with families regarding changes in a resident's health or status?
- 4What specific security measures or inventory protocols are in place to ensure the safety of residents' personal belongings?
- 5With the recent focus on improving the dining experience, could you describe the current meal service and how you accommodate individual dietary preferences?
- 6How does your team handle medical emergencies or urgent health changes, and what is the process for keeping family members informed during those times?
Personalized based on this facility's data
Key Review Excerpts
“My mother died alone in her room because they take soooooo long to answer the call light.”
“Broken windows, filthy mattresses, this picture is the mattress my mom was given to sleep on,, it looked like someone had died on it and laid there,, then they gave it to my poor mother,, !!”
“I was there last week and the staff was attentive to the residents, there was no noticeable smell when you walked in or walked around the common areas.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
4
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering 22 of its 37 deficiencies over recent years. The most recurring problems involve nutrition and dietary services, infection control, and basic care quality including pressure ulcer prevention and daily living assistance. While all deficiencies show correction dates, issues persist across multiple surveys, suggesting ongoing challenges with maintaining consistent care standards.
Nov 18, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Oct 21, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 14, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Feb 11, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Oct 24, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Sep 9, 2024Routine8
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Mar 4, 2026ComplaintClean
Fed violations: 0, State violations: 0
Dec 15, 2025ComplaintClean
Fed violations: 0, State violations: 0
Dec 10, 2025ComplaintClean
Fed violations: 0, State violations: 0
Nov 18, 2025ComplaintClean
Fed violations: 1, State violations: 0
Oct 21, 2025ComplaintClean
Fed violations: 1, State violations: 0
Aug 28, 2025InspectionClean
Fed violations: 0, State violations: 0
Jun 10, 2025ComplaintClean
Fed violations: 0, State violations: 0
May 14, 2025ComplaintClean
Fed violations: 1, State violations: 0
Ownership & Operations
Who Operates This Facility
Aspire of Pleasant Valley
for profit
Chain Affiliation
Beacon Health Management
14 facilities nationwide
Chain avg rating: 1.4/5 · Rank 13 of 17 (Worst)
Ownership & Management
Owners
Black Hawk Healthcare, LLC
Owner · Organization
Wertheim, Bruce
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit bhc-use-wpapp.azurewebsites.net
Medicare data downloads
Original nursing home datasets
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