Aspen Hills Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 210 Google reviews
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What this means for your family
This facility offers an excellent physical therapy program that many residents find vital to their recovery. However, families must be extremely vigilant regarding hygiene and responsiveness, as there are documented patterns of residents being left in soiled bedding and call buttons being inaccessible.
Google Reviews
Google Reviews
210 reviews on Google“Families considering Aspen Hills Healthcare Center will find a highly polarized landscape. While many residents and relatives praise the exceptional physical therapy, professional nursing, and a clean, welcoming environment, there are serious, recurring allegations regarding neglect, understaffing, and poor hygiene. Decisions should be made with careful investigation into current staffing levels and meal quality.”
Quality Themes
Tap a score for detailsStrengths
- Effective and professional physical therapy
- Kind and attentive nursing staff
- Clean and well-maintained facility
- Engaging resident activities and games
Concerns
- Neglect regarding hygiene and incontinence care (mentioned by 5 reviewers)
- Inconsistent food quality and nutritional value (mentioned by 6 reviewers)
- Staffing shortages leading to slow response times (mentioned by 3 reviewers)
- Loss or theft of resident personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 214 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much you engage with your online community; how do you ensure that family members are kept updated on a resident's daily progress and any changes in their care?
- 2We've heard great things about your physical therapy team, but how do you ensure that the nursing staff has enough time to respond quickly to call lights during busy shifts?
- 3What specific steps are in place to ensure that personal belongings are securely tracked and protected within the facility?
- 4Can you tell us more about the daily meal schedule and how you ensure nutritional variety and consistent food quality for every resident?
- 5How do you approach routine hygiene and incontinence care to ensure every resident feels comfortable and well-attended to?
- 6What is your protocol for managing medications, and how do you ensure there are no errors in the administration process?
Personalized based on this facility's data
Key Review Excerpts
“The staff are kind and easy to talk to, therapy has helped a lot, and the building looks clean and nice every time I visit.”
“The care provided to my great grandmother was extremely disappointing. She was frequently left in a soiled bed for long periods of time without assistance, and there were instances where her call button was not accessible.”
“The staff are incredibly kind and attentive, therapy sessions are amazingly effective. Plus, the food is not only delicious, but also plentiful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints leading to serious concerns about resident protection from abuse and neglect, with the most recent incident in October 2024 involving failures to properly respond to and report alleged violations. The facility shows recurring problems with fire safety systems, nursing staffing levels, and infection control across multiple surveys. While all deficiencies have been corrected according to state records, the pattern of complaint-driven investigations regarding resident safety warrants careful consideration during any visit.
Oct 31, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 21, 2025Complaint1
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Jun 20, 2024Routine6
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jun 20, 2024Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Oct 26, 2022Routine3
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Mar 5, 2020Routine2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Aspen Hills Healthcare Center
for profit
Chain Affiliation
Ocean Healthcare
11 facilities nationwide
Chain avg rating: 2.8/5 · Rank 4 of 11
Ownership & Management
Owners
Feigenbaum, Avraham
Owner
Feigenbaum, Deborah
Owner
Maierovits, Avrohom
Owner
Meisels, Joseph
Owner
Singer, Elliot
Owner
Singer, Shemon
Owner
Feigenbaum, Melvin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
210 reviews from families & visitors
Official Website
Visit aspenhillshealthcare.com
Medicare data downloads
Original nursing home datasets
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