Aspen Grove Assisted Living
Families consistently rate this highly — reviewers highlight clean, bright, and well-maintained facility. Schedule a visit to confirm the fit.
based on 84 Google reviews
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What this means for your family
Aspen Grove is highly regarded for its beautiful environment and engaging activity programs, making it a popular choice for many families. However, you should be diligent about monitoring your loved one's daily hygiene and care, as multiple reviewers have reported inconsistent staff responsiveness and hygiene lapses. We recommend asking for a clear, written breakdown of all potential costs to avoid the billing transparency issues noted by other families.
Google Reviews
Google Reviews
84 reviews on Google“Aspen Grove Assisted Living generally receives high praise for its clean, bright, and home-like environment, with many families highlighting the friendly and attentive nature of the staff. However, several reviewers have raised serious concerns regarding inconsistent care, specifically noting issues with hygiene, slow response times, and billing transparency. While many families feel their loved ones are well-cared for, others report significant lapses in basic care and communication.”
Quality Themes
Tap a score for detailsStrengths
- Clean, bright, and well-maintained facility
- Warm and friendly nursing/care staff
- Engaging activities and event programming
- Welcoming and home-like atmosphere
Concerns
- Inconsistent care and hygiene (e.g., wet beds, lack of showers) (mentioned by 4 reviewers)
- Understaffing and slow response times (mentioned by 3 reviewers)
- Billing issues and lack of communication regarding costs (mentioned by 2 reviewers)
- High staff turnover and management disconnect (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is so lovely to see how bright and well-maintained the facility is; how do you ensure this level of cleanliness is maintained in the private resident rooms during daily care?
- 2We noticed how much the management values feedback from the community; how does the leadership team use resident and family input to improve daily operations?
- 3What does a typical week of social programming look like, and how do you help new residents get involved in the activities?
- 4How do you manage staffing during the night shifts to ensure that residents receive timely assistance with personal care and hygiene needs?
- 5In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with doctors?
- 6Can you walk us through the billing process and how you ensure families are kept clearly informed about any changes in monthly costs or service fees?
Personalized based on this facility's data
Key Review Excerpts
“Most of the staff are caring, cheerful, and hardworking. One aunt had to be moved with a lift the last 2 years. She never got a bed sore and was taken to the table and fed every meal.”
“My biggest concern is the increase of costs. I paid for May and June and on the July billing they added an additional $1129.03 charges for those two months even though I had already paid. No explanation or communication as to why.”
“The only thing im not happy with is getting aids to help alittle faster.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections and investigations have identified serious concerns regarding medication management, including missed doses and incomplete administration records. Additionally, there have been documented failures in providing required staff training for fire safety, disaster response, and the safe use of mechanical lifts.
Mar 14, 2024Complaint
Allegation that Resident A missed two doses of Ativan and eleven doses of Morphine.
Feb 22, 2024Complaint
The facility was unable to provide documentation to support that staff had received education/training related to mechanical lift (Hoyer) transfers, impacting resident safety and personal care.
Sep 13, 2023Routine
Repeat Violation: Multiple employees (1, 2, 4, 5, 6, and 7) lacked verification of fire prevention training; one employee did not know the location of the disaster plan or fire procedures.
Medication administration records (MARs) for several residents (A, D, E, and G) contained blank entries, making it impossible to determine if medications were administered. Additionally, PRN (as needed) medications lacked specific written instructions for staff regarding administration protocols.
Resident Rights and Responsibilities were not posted in a public place within the facility.
Ownership & Operations
Who Operates This Facility
Csl Aspen Grove, LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit sonidaseniorliving.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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