Ashley Pointe Senior Living
Limited public data on Ashley Pointe Senior Living. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 16 Google reviews
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What this means for your family
While Ashley Pointe has historically been a high-quality facility, it has struggled significantly since a 2023 ownership change. Recent reports suggest that bringing back a former executive director is helping to stabilize the culture, but you should personally inspect the cleanliness of resident rooms and ask for a current calendar of activities to ensure the facility meets your standards.
Google Reviews
Google Reviews
16 reviews on Google“Ashley Pointe Senior Living has experienced significant instability following a change in ownership in 2023, which led to a wave of negative feedback regarding food quality, cleanliness, and staff turnover. While long-term residents and some families report that recent management changes have begun to restore the facility's former positive atmosphere, prospective families should be aware of the facility's history of inconsistent care and recent security concerns.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and caring leadership under current director
- Beautifully maintained grounds and facilities
- Warm and welcoming atmosphere (historically and recently)
- Proactive communication during crisis periods
Concerns
- Significant decline in food quality and variety (mentioned by 4 reviewers)
- High staff turnover and loss of experienced personnel (mentioned by 4 reviewers)
- Lack of cleanliness and poor housekeeping services (mentioned by 3 reviewers)
- Reduction in activities and resident engagement (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 2With the current leadership team in place, what specific steps are being taken to ensure consistent, high-quality housekeeping and cleanliness throughout the facility?
- 3Could you walk us through the current dining program and how you are working to improve the variety and quality of the meals served to residents?
- 4We value a vibrant community; what does a typical week of resident activities and social engagement look like here right now?
- 5How are you currently managing staff consistency to ensure that residents are supported by familiar, long-term caregivers?
- 6Given your proactive history during past crises, what is your current protocol for handling medical emergencies or urgent health needs for residents?
Personalized based on this facility's data
Key Review Excerpts
“After a revolt of residents, family and staff, Sinceri brought back previous ED, Jeff Hendrickson, who has put together a dedicated and caring, top notch team.”
“Food is inedible, burned, or under cooked. Residents rooms aren't being cleaned, my mom's toilet was black with grime.”
“This place is unkept, expensive and dangerous. I live in the independent living facility and due to a broken security gate (broken circa 2020) and continuous holes in fences, home invasions are on the increase.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jul 8, 2025Enforcement$400.00Report
This is a recurring deficiency previously cited on February 1, 2023, and February 22, 2024. A civil fine of $400.00 was imposed.
The licensee failed to implement infection control measures to prevent infectious respiratory disease for one outbreak; staff were not properly assessed for N95 respirators.
Jul 8, 2025Investigation
Previous citations for the same deficiency occurred on 02/01/2023 and 02/22/2024. A follow-up inspection on 09/03/2025 confirmed this deficiency had been corrected.
The facility failed to ensure staff providing direct care were fit-tested for N95 respirators during a respiratory outbreak, a recurring deficiency.
Jun 10, 2025Fire
The inspection on 06/10/2025 confirms that all violations noted during the previous inspection on 05/07/2025 have been corrected.
Two 12 inch by 36 inch holes in the basement ceiling where a leak was repaired remain unrepaired.
Facility unable to provide documentation for monthly carbon monoxide alarm testing including a list of alarms tested.
Two water hoses were hanging on the sprinkler piping in the basement.
Facility unable to provide documentation for the annual 90 minute power test for emergency lights.
Facility unable to provide documentation for monthly single station smoke alarm testing.
Mar 24, 2025Inspection
A follow-up inspection letter dated 05/16/2025 (Compliance Determination 59373) confirms these listed deficiencies were corrected.
Multiple staff members lacked required orientation, safety, basic, dementia specialty, CPR/first aid, and continuing education training, as well as necessary DOH credentials.
Failed to ensure 4 of 6 staff members obtained food worker cards within 14 days of hire.
Water temperatures in resident apartments and common bathrooms exceeded the 120 degrees Fahrenheit limit, ranging up to 145.7 degrees.
Failed to ensure 3 of 6 staff had national fingerprint checks and 2 of 6 had valid WA name and DOB checks.
Failed to ensure 6 of 6 staff members completed the required two-step TB testing within the mandated timeframe.
May 28, 2024Investigation38Report
Follow-up inspection determined that all previously identified deficiencies were corrected and no new deficiencies were found.; Investigation also referenced complaint numbers 105837, 105881, 107071, 108871, 108491, 109091, 105224, 104957, 104994, 111488, 112840.; The document identifies systemic issues with resident assessments and the lack of formal, signed family assistance agreements for medical care duties performed by family members.
Facility failed to provide housekeeping and laundry services, resulting in unsanitary conditions for 2 residents.
Facility failed to respond to call pendant/pull cord alerts in a reasonable time, with delays ranging from 30 minutes to over 37 hours.
Facility failed to ensure written family assistance plans were in place for Residents 8 and 12 regarding medication and colostomy care management.
Facility failed to have signed Negotiated Services Agreements for 3 sampled residents.
Facility failed to obtain and include sufficient information to assess capabilities, needs, and preferences for 3 sampled residents.
Facility failed to investigate and document actions/findings for alleged abuse or neglect for 2 residents (falls and medication errors).
Facility failed to ensure safe medication services for 2 residents, including medication errors and misplaced medications.
Failure to document assessments and care plans for Resident 1 (leg swelling management), Resident 7 (dietary preferences and medication management), and Resident 11 (motorized wheelchair usage and oxygen therapy safety).
Feb 22, 2024Investigation
A separate follow-up letter dated 04/19/2024 states that deficiencies for WAC 388-78A-2610-2-d were corrected.
Facility failed to ensure 4 of 4 staff members were properly N95 fit tested while providing direct care to residents who tested positive for COVID-19 during an outbreak.
Aug 17, 2023Fire
An initial inspection on 05/24/2023 and a follow-up inspection on 07/05/2023 resulted in a 'Disapproved' status. A final inspection on 08/17/2023 confirmed that all violations were corrected.
Facility unable to provide documentation for annual fire alarm system testing and monthly single station smoke alarm testing.
Facility unable to provide documentation for annual fire resistance rated construction material inspection.
Facility unable to provide documentation for required smoke detector sensitivity testing.
Facility unable to provide documentation for 3-year dry system full flow trip test.
Feb 1, 2023Investigation
The document also references WAC 246-101-101 (2) and WAC 246-100-011 (5) in relation to the citations.
Facility failed to follow COVID-19 infection control practices: no outbreak signs posted, failed to use isolation carts/PPE, staff not wearing N95 masks, failed to clean rooms of positive residents.
Facility failed to report a COVID-19 outbreak to the department when 7 of 9 sampled residents tested positive.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit sinceriseniorliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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