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based on 21 Google reviews
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Every family's needs are unique. We encourage you to visit Ashley Pointe Senior Living in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Ashley Pointe Senior Living has experienced significant instability following a change in ownership in 2023, which led to a wave of negative feedback regarding food quality, cleanliness, and staff turnover. While long-term residents and some families report that recent management changes have begun to restore the facility's former positive atmosphere, prospective families should be aware of the facility's history of inconsistent care and recent security concerns.
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Key Review Excerpts
“After a revolt of residents, family and staff, Sinceri brought back previous ED, Jeff Hendrickson, who has put together a dedicated and caring, top notch team.”
“Food is inedible, burned, or under cooked. Residents rooms aren't being cleaned, my mom's toilet was black with grime.”
“This place is unkept, expensive and dangerous. I live in the independent living facility and due to a broken security gate (broken circa 2020) and continuous holes in fences, home invasions are on the increase.”
Source: WA Dept. of Social & Health Services
The 2026-06-15 inspection was disapproved and cited four deficiencies under IFC 603.2.2, IFC 903.5, IFC 906.7, and IFC 1008.3.1 (2021). A follow-up inspection occurred on 2026-07-20; the facility was approved and the report states that all violations from previous related inspections were corrected.
An electrical outlet in the basement hallway near the exit was missing a faceplate, exposing the inner electrical fixture.
A fire extinguisher in the basement near the rear exit was not mounted according to the manufacturer's installation instructions.
The emergency egress light near the activities room did not illuminate when the test button was pressed.
A sprinkler head in the CRD office was painted.
Previous citations for the same deficiency occurred on 02/01/2023 and 02/22/2024. A follow-up inspection on 09/03/2025 confirmed this deficiency had been corrected.
The facility failed to ensure staff providing direct care were fit-tested for N95 respirators during a respiratory outbreak, a recurring deficiency.
This is a recurring deficiency previously cited on February 1, 2023, and February 22, 2024. A civil fine of $400.00 was imposed.
The licensee failed to implement infection control measures to prevent infectious respiratory disease for one outbreak; staff were not properly assessed for N95 respirators.
The inspection on 06/10/2025 confirms that all violations noted during the previous inspection on 05/07/2025 have been corrected.
Two 12 inch by 36 inch holes in the basement ceiling where a leak was repaired remain unrepaired.
Facility unable to provide documentation for monthly carbon monoxide alarm testing including a list of alarms tested.
Facility unable to provide documentation for the annual 90 minute power test for emergency lights.
Two water hoses were hanging on the sprinkler piping in the basement.
Facility unable to provide documentation for monthly single station smoke alarm testing.
A follow-up inspection letter dated 05/16/2025 (Compliance Determination 59373) confirms these listed deficiencies were corrected.
Water temperatures in resident apartments and common bathrooms exceeded the 120 degrees Fahrenheit limit, ranging up to 145.7 degrees.
Multiple staff members lacked required orientation, safety, basic, dementia specialty, CPR/first aid, and continuing education training, as well as necessary DOH credentials.
Failed to ensure 4 of 6 staff members obtained food worker cards within 14 days of hire.
Failed to ensure 3 of 6 staff had national fingerprint checks and 2 of 6 had valid WA name and DOB checks.
Failed to ensure 6 of 6 staff members completed the required two-step TB testing within the mandated timeframe.
Follow-up inspection determined that all previously identified deficiencies were corrected and no new deficiencies were found.; Investigation also referenced complaint numbers 105837, 105881, 107071, 108871, 108491, 109091, 105224, 104957, 104994, 111488, 112840.; The document identifies systemic issues with resident assessments and the lack of formal, signed family assistance agreements for medical care duties performed by family members.
Facility failed to respond to call pendant/pull cord alerts in a reasonable time, with delays ranging from 30 minutes to over 37 hours.
Facility failed to obtain and include sufficient information to assess capabilities, needs, and preferences for 3 sampled residents.
Facility failed to have signed Negotiated Services Agreements for 3 sampled residents.
Facility failed to ensure written family assistance plans were in place for Residents 8 and 12 regarding medication and colostomy care management.
Facility failed to ensure safe medication services for 2 residents, including medication errors and misplaced medications.
Facility failed to investigate and document actions/findings for alleged abuse or neglect for 2 residents (falls and medication errors).
Facility failed to provide housekeeping and laundry services, resulting in unsanitary conditions for 2 residents.
Failure to document assessments and care plans for Resident 1 (leg swelling management), Resident 7 (dietary preferences and medication management), and Resident 11 (motorized wheelchair usage and oxygen therapy safety).
A separate follow-up letter dated 04/19/2024 states that deficiencies for WAC 388-78A-2610-2-d were corrected.
Facility failed to ensure 4 of 4 staff members were properly N95 fit tested while providing direct care to residents who tested positive for COVID-19 during an outbreak.
An initial inspection on 05/24/2023 and a follow-up inspection on 07/05/2023 resulted in a 'Disapproved' status. A final inspection on 08/17/2023 confirmed that all violations were corrected.
Facility unable to provide documentation for annual fire resistance rated construction material inspection.
Facility unable to provide documentation for annual fire alarm system testing and monthly single station smoke alarm testing.
Facility unable to provide documentation for required smoke detector sensitivity testing.
Facility unable to provide documentation for 3-year dry system full flow trip test.
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WA DSHS — View Official Record
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