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Assisted Living

Ashley Pointe Senior Living

Limited public data on Ashley Pointe Senior Living. Call, tour, and ask to meet current residents' families — your own impression matters most.

11117 20th St Ne, Lake Stevens, WA 9825840 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.4/5

based on 16 Google reviews

5
4
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What this means for your family

While Ashley Pointe has historically been a high-quality facility, it has struggled significantly since a 2023 ownership change. Recent reports suggest that bringing back a former executive director is helping to stabilize the culture, but you should personally inspect the cleanliness of resident rooms and ask for a current calendar of activities to ensure the facility meets your standards.

Google Reviews

Google Reviews

16 reviews on Google
Ashley Pointe Senior Living has experienced significant instability following a change in ownership in 2023, which led to a wave of negative feedback regarding food quality, cleanliness, and staff turnover. While long-term residents and some families report that recent management changes have begun to restore the facility's former positive atmosphere, prospective families should be aware of the facility's history of inconsistent care and recent security concerns.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean4.0Activities4.0MedsN/AMemoryN/AComms6.0Value2.0

Strengths

  • Dedicated and caring leadership under current director
  • Beautifully maintained grounds and facilities
  • Warm and welcoming atmosphere (historically and recently)
  • Proactive communication during crisis periods

Concerns

  • Significant decline in food quality and variety (mentioned by 4 reviewers)
  • High staff turnover and loss of experienced personnel (mentioned by 4 reviewers)
  • Lack of cleanliness and poor housekeeping services (mentioned by 3 reviewers)
  • Reduction in activities and resident engagement (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(2)3.02021(2)5.02022(1)2.52023(6)3.72024(3)2.02025(1)5.02026(1)

Distribution · 16 analyzed

5
9
4
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3
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1
5

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you are very active in responding to feedback online; how do you incorporate that family input into your daily operations?
  • 2With the current leadership team in place, what specific steps are being taken to ensure consistent, high-quality housekeeping and cleanliness throughout the facility?
  • 3Could you walk us through the current dining program and how you are working to improve the variety and quality of the meals served to residents?
  • 4We value a vibrant community; what does a typical week of resident activities and social engagement look like here right now?
  • 5How are you currently managing staff consistency to ensure that residents are supported by familiar, long-term caregivers?
  • 6Given your proactive history during past crises, what is your current protocol for handling medical emergencies or urgent health needs for residents?

Personalized based on this facility's data


Key Review Excerpts

After a revolt of residents, family and staff, Sinceri brought back previous ED, Jeff Hendrickson, who has put together a dedicated and caring, top notch team.

Long-term resident's family · 2024★★★★★

Food is inedible, burned, or under cooked. Residents rooms aren't being cleaned, my mom's toilet was black with grime.

Resident's family · 2023★★☆☆☆

This place is unkept, expensive and dangerous. I live in the independent living facility and due to a broken security gate (broken circa 2020) and continuous holes in fences, home invasions are on the increase.

Independent living resident · 2025★★☆☆☆
Source: 16 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

8total
57deficiencies
Jul 8, 2025Enforcement
$400.00Report

This is a recurring deficiency previously cited on February 1, 2023, and February 22, 2024. A civil fine of $400.00 was imposed.

Infection controlWAC 388-78A-2610 (1)

The licensee failed to implement infection control measures to prevent infectious respiratory disease for one outbreak; staff were not properly assessed for N95 respirators.

Jul 8, 2025Investigation

Previous citations for the same deficiency occurred on 02/01/2023 and 02/22/2024. A follow-up inspection on 09/03/2025 confirmed this deficiency had been corrected.

Infection controlWAC 388-78A-2610Corrected Aug 20, 2025

The facility failed to ensure staff providing direct care were fit-tested for N95 respirators during a respiratory outbreak, a recurring deficiency.

Jun 10, 2025Fire

The inspection on 06/10/2025 confirms that all violations noted during the previous inspection on 05/07/2025 have been corrected.

Fire-Resistance-Rated ConstructionIFC 701.2 2021Corrected Jun 10, 2025

Two 12 inch by 36 inch holes in the basement ceiling where a leak was repaired remain unrepaired.

MaintenanceIFC 915.6 2021 WACCorrected Jun 10, 2025

Facility unable to provide documentation for monthly carbon monoxide alarm testing including a list of alarms tested.

Testing and MaintenanceIFC 903.5 2021Corrected Jun 10, 2025

Two water hoses were hanging on the sprinkler piping in the basement.

Power TestIFC 1031.10.2 2021Corrected Jun 10, 2025

Facility unable to provide documentation for the annual 90 minute power test for emergency lights.

Inspection, Testing and MaintenanceIFC 907.8 2021Corrected Jun 10, 2025

Facility unable to provide documentation for monthly single station smoke alarm testing.

Mar 24, 2025Inspection

A follow-up inspection letter dated 05/16/2025 (Compliance Determination 59373) confirms these listed deficiencies were corrected.

Training and home care aide certification requirementsWAC 388-78A-2474

Multiple staff members lacked required orientation, safety, basic, dementia specialty, CPR/first aid, and continuing education training, as well as necessary DOH credentials.

Food sanitationWAC 388-78A-2305

Failed to ensure 4 of 6 staff members obtained food worker cards within 14 days of hire.

Water supplyWAC 388-78A-2950

Water temperatures in resident apartments and common bathrooms exceeded the 120 degrees Fahrenheit limit, ranging up to 145.7 degrees.

Background checksWAC 388-78A-2462

Failed to ensure 3 of 6 staff had national fingerprint checks and 2 of 6 had valid WA name and DOB checks.

Tuberculosis Two step skin testingWAC 388-78A-2484

Failed to ensure 6 of 6 staff members completed the required two-step TB testing within the mandated timeframe.

May 28, 2024Investigation

Follow-up inspection determined that all previously identified deficiencies were corrected and no new deficiencies were found.; Investigation also referenced complaint numbers 105837, 105881, 107071, 108871, 108491, 109091, 105224, 104957, 104994, 111488, 112840.; The document identifies systemic issues with resident assessments and the lack of formal, signed family assistance agreements for medical care duties performed by family members.

WAC 388-78A-2371-3
WAC 388-78A-2170-2-c
WAC 388-78A-2210-2-a
WAC 388-78A-2090-1-a
WAC 388-78A-2090-1
WAC 388-78A-2090-8-b-ii
WAC 388-78A-2290-3
WAC 388-78A-2290-3-c
WAC 388-78A-2290-4
WAC 388-78A-2290-4-c
Required assisted living facility servicesWAC 388-78A-2170

Facility failed to provide housekeeping and laundry services, resulting in unsanitary conditions for 2 residents.

Communication systemWAC 388-78A-2930

Facility failed to respond to call pendant/pull cord alerts in a reasonable time, with delays ranging from 30 minutes to over 37 hours.

Family assistance with medications and treatmentsWAC 388-78A-2290

Facility failed to ensure written family assistance plans were in place for Residents 8 and 12 regarding medication and colostomy care management.

WAC 388-78A-2170-1
WAC 388-78A-2150-1
WAC 388-78A-2210-1-b
WAC 388-78A-2090-1-b
WAC 388-78A-2090-6-e
WAC 388-78A-2090-8-b
WAC 388-78A-2290-3-a
WAC 388-78A-2290-3-d
WAC 388-78A-2290-4-a
WAC 388-78A-2290-4-d
Signing negotiated service agreementWAC 388-78A-2150

Facility failed to have signed Negotiated Services Agreements for 3 sampled residents.

Full assessment topicsWAC 388-78A-2090

Facility failed to obtain and include sufficient information to assess capabilities, needs, and preferences for 3 sampled residents.

WAC 388-78A-2371-1
WAC 388-78A-2170-2-b
WAC 388-78A-2150-2
WAC 388-78A-2930-1-b-i
WAC 388-78A-2090-1-c
WAC 388-78A-2090-8-b-i
WAC 388-78A-2090-9
WAC 388-78A-2290-3-b
WAC 388-78A-2290-3-e
WAC 388-78A-2290-4-b
InvestigationsWAC 388-78A-2371

Facility failed to investigate and document actions/findings for alleged abuse or neglect for 2 residents (falls and medication errors).

Medication servicesWAC 388-78A-2210

Facility failed to ensure safe medication services for 2 residents, including medication errors and misplaced medications.

Resident Care Assessments

Failure to document assessments and care plans for Resident 1 (leg swelling management), Resident 7 (dietary preferences and medication management), and Resident 11 (motorized wheelchair usage and oxygen therapy safety).

Feb 22, 2024Investigation

A separate follow-up letter dated 04/19/2024 states that deficiencies for WAC 388-78A-2610-2-d were corrected.

Infection controlWAC 388-78A-2610(2)(d)Corrected Apr 7, 2024

Facility failed to ensure 4 of 4 staff members were properly N95 fit tested while providing direct care to residents who tested positive for COVID-19 during an outbreak.

Aug 17, 2023Fire

An initial inspection on 05/24/2023 and a follow-up inspection on 07/05/2023 resulted in a 'Disapproved' status. A final inspection on 08/17/2023 confirmed that all violations were corrected.

Fire alarm inspection, testing and maintenanceIFC 907.8

Facility unable to provide documentation for annual fire alarm system testing and monthly single station smoke alarm testing.

Maintenance of fire-resistance-rated constructionIFC 701.6

Facility unable to provide documentation for annual fire resistance rated construction material inspection.

Smoke detector sensitivity testingIFC 907.8.3

Facility unable to provide documentation for required smoke detector sensitivity testing.

Sprinkler system testing and maintenanceIFC 903.5

Facility unable to provide documentation for 3-year dry system full flow trip test.

Feb 1, 2023Investigation

The document also references WAC 246-101-101 (2) and WAC 246-100-011 (5) in relation to the citations.

Infection controlWAC 388-78A-2610

Facility failed to follow COVID-19 infection control practices: no outbreak signs posted, failed to use isolation carts/PPE, staff not wearing N95 masks, failed to clean rooms of positive residents.

Reporting fires and incidentsWAC 388-78A-2650

Facility failed to report a COVID-19 outbreak to the department when 7 of 9 sampled residents tested positive.

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References & Resources

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