Ashley Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (9 vs median 8.0)
- High RN turnover (62%)
Bottom 25% in MI · Meets national RN staffing standard · Worst in PIONEER HEALTHCARE MANAGEMENT chain · $116,787 in fines
What this means for your family
Ashley Healthcare Center is highly regarded for its compassionate nursing staff and effective rehabilitation services, making it a strong candidate for clinical care. However, families should be prepared for potential communication hurdles; we recommend establishing a direct contact person with the administration early on to bypass general phone lines.
Google Reviews
Google Reviews
24 reviews on Google“Ashley Healthcare Center receives high praise for its compassionate nursing staff and clean, home-like environment, particularly from families of long-term and memory care residents. However, some visitors and family members report significant frustrations regarding administrative communication, specifically difficulty reaching staff by phone and a lack of clear contact information on their website.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and gentle nursing staff
- Clean and well-maintained facility
- Effective physical therapy services
- Strong support for end-of-life care
Concerns
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
- Lack of administrative contact information on website (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on improving communication, what is the best way for our family to reach the nursing team directly if we have questions about our loved one's care?
- 2I noticed the facility has a strong reputation for end-of-life care; how does your team coordinate with families to ensure comfort and support during those transitions?
- 3Since the physical therapy services are highly regarded here, could you explain how those sessions are integrated into a resident's daily routine?
- 4To help us stay connected, who is the primary administrative contact we should reach out to if we have questions regarding billing or facility policies?
- 5With the current staffing levels, how does the nursing team ensure that residents receive consistent attention and support throughout the evening and weekend hours?
- 6What steps is the facility currently taking to address the recent health inspection findings, and how do you keep families informed about these improvements?
Personalized based on this facility's data
Key Review Excerpts
“The staff was so kind and gentle. The communication was amazing. Transitioning him from home to AHC couldn’t have been more seamless.”
“I was admitted on13jun22 unable to walk.all staff from CNA to NURSES to ADMIN were OUTSTANDING! I was discharged 31aug22 able to walk on a walker.”
“My mom needed extra care while in the memory care unit and the staff treated my mom like family. The cleanliness of Ashley Healthcare was amazing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
12
measures
3
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ashley Healthcare Center shows concerning patterns with families filing numerous complaints about safety, medication management, and abuse prevention across multiple years. Recurring issues include accident hazards, medication errors, infection control problems, and failures to properly investigate abuse allegations. While the facility has corrected each cited deficiency, the persistent nature of similar problems—particularly safety hazards appearing in 2023, 2024, and 2025—suggests ongoing challenges in maintaining consistent quality care standards.
Feb 25, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 13, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Aug 13, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 2, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 9, 2025Routine8
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Jul 31, 2024Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Aug 13, 2025
$26,685
Payment Denial
Aug 13, 2025
15-day denial
Fine
Feb 15, 2024
$53,218
Payment Denial
Feb 15, 2024
34-day denial
Fine
Jul 5, 2023
$36,884
Payment Denial
Jul 5, 2023
68-day denial
Ownership & Operations
Who Operates This Facility
Ashley Healthcare Center
for profit
Chain Affiliation
Pioneer Healthcare Management
9 facilities nationwide
Chain avg rating: 2.5/5 · Rank 8 of 8 (Worst)
Ownership & Management
Owners
Uddin, Fahim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit legacyhcm.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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