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Nursing HomeMedicaid Investigative

Ascension Living Alexian Village Tennessee

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

671 Alexian Way, Signal Mountain, TN 37377114 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 5 Google reviews

5
4
3
2
1
Ascension Living Alexian Village Tennessee Nursing Home in Signal Mountain, TN — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (8 vs median 5.0)
  • High staff turnover (57%)
  • High RN turnover (65%)

Bottom 25% in TN · Below recommended RN staffing · Above recommended total nurse staffing · Worst in ASCENSION LIVING chain · $214,408 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded for its supportive staff and active lifestyle programs, making it a strong candidate for independent living. Because the available feedback is sparse, we recommend scheduling a tour to observe current staffing levels and daily interactions firsthand to ensure they meet your specific needs.

Google Reviews

Google Reviews

5 reviews on Google
Ascension Living Alexian Village is praised by families for its supportive staff and engaging activities for independent living residents. While some reviews highlight compassionate advocacy during difficult health transitions, the limited number of recent, detailed reviews makes it difficult to assess current operational standards.

Quality Themes

Tap a score for details
FoodN/AStaff10.0CleanN/AActivities10.0MedsN/AMemoryN/AComms10.0ValueN/A

Strengths

  • Compassionate and helpful nursing staff
  • Engaging activities department
  • Strong support during the admission process

Rating Trends

Tap a year to see what changed

2345.02013(1)5.02018(1)1.02019(1)5.02025(1)5.02026(1)

Distribution · 5 analyzed

5
4
4
0
3
0
2
0
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how helpful the nursing staff is during the admission process; can you walk us through what that transition looks like for a new resident?
  • 2Since the activities department is such a highlight here, what kind of daily programs or social events can our family member look forward to participating in?
  • 3With the recent health inspections, what specific steps is the facility taking to address and resolve the identified deficiencies?
  • 4How does the nursing team manage medical emergencies or sudden changes in health status during the overnight hours?
  • 5We've read that the nursing staff is very compassionate; how do you ensure that this level of personalized, caring attention is maintained for every resident?
  • 6What is the current plan for improving the facility's overall health and safety ratings to ensure a top-tier environment for our loved one?

Personalized based on this facility's data


Key Review Excerpts

Annette helped with my father's admission to Alexian and his difficult health journey. She has been a great advocate for my father and our family the whole step of the way

Long-term resident's family · 2025★★★★★

The activities department is wonderful and she is having so much fun. They have all care levels too which is great for me and my family.

Independent living resident's family · 2018★★★★★
Source: 5 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.72hrs
95%
Registered nurses for medical care
Total Nursing
3.99hrs
97%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
12.1%
TN
12.9%
Hamilton
29.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.9%
Worse than Avg
Here
28.9%
US
15.3%
TN
18.5%
Hamilton
8.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility73.5%
Worse than Avg
Here
73.5%
US
93.4%
TN
89.5%
Hamilton
89.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.9%
Worse than Avg
Here
24.9%
US
14.4%
TN
14.6%
Hamilton
6.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility29.6%
Mixed vs Avgs
Here
29.6%
US
19.5%
TN
31.9%
Hamilton
22.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.5%
Worse than Avg
Here
21.5%
US
15.5%
TN
16.9%
Hamilton
12.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.0%
Better than Avg
Here
81.0%
US
79.8%
TN
79.8%
Hamilton
66.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility76.3%
Mixed vs Avgs
Here
76.3%
US
81.8%
TN
79.4%
Hamilton
70.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TN
1.6%
Hamilton
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
3penalties
Above state avg (5.9)
17 complaint-triggered
$214,408 in fines

Families have filed multiple complaint reports against this facility, resulting in 17 complaint-triggered deficiencies across the review period. The most recurring issues involve care planning and assessments, medication management, and infection control. While the facility has corrected individual violations, problems persist across multiple surveys, with care planning deficiencies appearing in 2023, 2024, and 2025, and infection control issues spanning from 2019 to 2025, suggesting ongoing systemic challenges.

Dec 10, 2025Routine
9
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Dec 10, 2025Complaint
1
0760Actual harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Sep 25, 2024Routine
6
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Aug 7, 2024Complaint
3
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 13, 2023Complaint
3
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Oct 11, 2023Complaint
10
0657Immediate jeopardy · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Immediate jeopardy · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0842Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Federal Penalties

Fine

Dec 8, 2025

$19,135

Fine

Oct 11, 2023

$214,408

Payment Denial

Oct 11, 2023

63-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ascension Living Alexian Village Tennessee

Organization Type

nonprofit

Chain Affiliation

Chain Name

Ascension Living

Chain Size

16 facilities nationwide

Chain avg rating: 2.6/5 · Rank 19 of 19 (Worst)

Ownership & Management

Key personnel

Miller, AaronW-2 Managing EmployeeBinek, RobinOfficer / DirectorBreedlove, RyanOfficer / DirectorGronefeld, KellieOfficer / DirectorShadbolt, ErinOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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