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Nursing HomeMedicaid Investigative

Life Care Center of Red Bank

Below-average Medicare ratings β€” review the inspection history and ask the administrator about recent corrections before visiting.

1020 Runyan Dr, Mountain Creek Β· Chattanooga, TN 37405148 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 132 Google reviews

5
4
3
2
1
Life Care Center of Red Bank Nursing Home in Chattanooga, TN β€” Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (9 vs median 5.0)
  • High staff turnover (53%)

Above average in TN Β· Below recommended RN staffing Β· $8,512 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded for its rehabilitation therapy and clean environment, making it a strong contender for short-term recovery. However, because multiple reviewers have raised serious concerns about nursing responsiveness and medication oversight, we strongly recommend visiting during off-hours and asking specifically about nurse-to-patient ratios on weekends.

Google Reviews

Google Reviews

132 reviews on Google
β€œLife Care Center of Red Bank receives a high volume of positive feedback, particularly regarding its rehabilitation services, friendly staff, and clean environment. While many families express deep gratitude for the compassionate care their loved ones receive, a minority of reviewers have raised serious concerns regarding neglect, poor communication, and slow response times to call lights. Prospective families should weigh the strong therapy programs and dedicated long-term staff against the reported inconsistencies in nursing attention.”

Quality Themes

Tap a score for details
Food7.0Staff8.0Clean9.0Activities8.0Meds4.0MemoryN/AComms7.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Strong communication from admissions and administrative staff

Concerns

  • Slow response times to call lights and requests for assistance (mentioned by 3 reviewers)
  • Inconsistent nursing care and neglect of basic hygiene (mentioned by 4 reviewers)
  • Poor communication regarding medical status or administrative processes (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(1)'19(5)'21(1)'23(12)'25(44)'26(42)

Distribution Β· 133 analyzed

5
104
4
14
3
2
2
2
1
11

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and care standards?
  • 2Given the current staffing levels, what is your facility's protocol for ensuring call lights are answered promptly and residents' basic hygiene needs are met consistently?
  • 3Could you walk me through your process for medication management and how you ensure accuracy and timeliness for residents?
  • 4Since your physical and occupational therapy programs are highly regarded, how do you integrate those services into a resident's daily schedule?
  • 5What steps are being taken to address the recent health inspection findings to ensure the highest level of safety for your residents?
  • 6How do you keep families informed about changes in a loved one's medical status or care plan to ensure we are always in the loop?

Personalized based on this facility's data


Key Review Excerpts

β€œThe nurses, PT, & techs were all terrific! They were prompt when needed and always very kind. I recommend this facility to anyone who is needing nursing and/or physical therapy.”

Family member of rehab patient Β· 2022β˜…β˜…β˜…β˜…β˜†

β€œMy 96 year old father has been at Life Care of Red Bank for ten weeks as he has recovered from a fall. I have been so very grateful for the thoughtful attention and care he has received from everyone on staff.”

Long-term resident's family Β· 2025β˜…β˜…β˜…β˜…β˜…

β€œThe nursing staff is Horrible, cruel, and does not care for their parents, this place needs investigation. I am πŸ’― percent positive they steal the patients meds and make them suffer.”

Family member of resident Β· 2023β˜…β˜†β˜†β˜†β˜†
Source: 132 Google reviews

Staffing

Staffing Hours

per resident/day Β· Medicare 2026
RN Hours
0.53hrs
70%
Registered nurses for medical care
Total Nursing
3.44hrs
84%
All nurses + aides combined
Staff Turnover
56%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages Β· 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

9

measures

Mixed Results

1

measures

Long-Stay Residents
πŸ’‰

Residents vaccinated for pneumonia

↑ Higher is better
This Facility68.4%
Worse than Avg
Here
68.4%
US
93.4%
TN
89.5%
Hamilton
89.1%
πŸ˜”

Residents with depression symptoms

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
12.1%
TN
12.9%
Hamilton
29.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

πŸ’Š

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility33.5%
Worse than Avg
Here
33.5%
US
19.5%
TN
31.9%
Hamilton
22.3%
🚢

Residents whose walking got worse

↓ Lower is better
This Facility21.4%
Worse than Avg
Here
21.4%
US
15.3%
TN
18.5%
Hamilton
8.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.5%
Worse than Avg
Here
27.5%
US
19.4%
TN
20.1%
Hamilton
22.1%
πŸ›οΈ

Residents needing more daily help over time

↓ Lower is better
This Facility13.3%
Mixed vs Avgs
Here
13.3%
US
14.4%
TN
14.6%
Hamilton
6.5%
Short-Stay Residents (Rehab / Post-Acute)
πŸ’‰

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.5%
Better than Avg
Here
94.5%
US
79.8%
TN
79.8%
Hamilton
66.8%
πŸ’‰

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility64.7%
Worse than Avg
Here
64.7%
US
81.8%
TN
79.4%
Hamilton
70.6%
πŸ’Š

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.0%
Worse than Avg
Here
2.0%
US
1.6%
TN
1.6%
Hamilton
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback Β· Medicare 2026

9deficiencies
1penalties
Well above state avg (5.9)
4 complaint-triggered
$8,512 in fines

Families have filed complaints resulting in deficiencies related to care planning, accident prevention, and facility administration, though these issues have been corrected. The facility shows recurring problems with resident assessment and care planning, safety hazards, and food service across multiple surveys from 2019 to 2024. All identified deficiencies have correction dates, suggesting the facility addresses issues when cited, but the pattern of repeat violations in key care areas warrants careful consideration during your visit.

Jul 17, 2024Routine
10
0812Potential for harm Β· WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm Β· WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm Β· IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm Β· IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0641Potential for harm Β· IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm Β· IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0693Potential for harm Β· IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm Β· IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0814Potential for harm Β· IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0374Potential for harm Β· IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Feb 29, 2024Complaint
4
0656Actual harm Β· IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Actual harm Β· IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Actual harm Β· IsolatedResolved (past non-compliance)

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0842Potential for harm Β· IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 20, 2021Routine
7
0812Potential for harm Β· WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0554Potential for harm Β· IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0600Potential for harm Β· IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm Β· IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm Β· IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0689Potential for harm Β· IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758Potential for harm Β· IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Jul 31, 2019Routine
5
0658Actual harm Β· IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0697Actual harm Β· IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0644Potential for harm Β· IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0689Potential for harm Β· IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0341Potential for harm Β· IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

Federal Penalties

Fine

Feb 29, 2024

$8,512

Ownership & Operations

Who Operates This Facility

Owner / Operator

Life Care Center of Red Bank

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 Β· Rank 101 of 194

Ownership & Management

Key personnel

Broom, SherryW-2 Managing EmployeeCross, CindyOfficer / DirectorThurmond, JoanOfficer / DirectorLife Care Centers of America, INC.Manager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources β€” Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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