Asbury Place at Maryville
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 135 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 5.0)
- High staff turnover (72%)
- High RN turnover (59%)
Bottom 25% in TN · Below recommended RN staffing · Very high staff turnover · Worst in ASBURY COMMUNITIES chain · No penalties on record · Abuse citation
What this means for your family
Asbury Place offers a strong community for independent and assisted living, but families should be extremely cautious regarding skilled nursing and memory care. If you are considering this facility, specifically ask for a tour of the current nursing wing and request a clear explanation of how they handle communication during off-hours, as this has been a recurring point of frustration.
Google Reviews
Google Reviews
135 reviews on Google“Asbury Place at Maryville receives highly polarized reviews, with many residents and families praising the independent and assisted living staff for their warmth and responsiveness. However, the facility has faced significant criticism regarding its former skilled nursing operations, including reports of neglect, poor communication, and inadequate care for high-needs patients. Recent management changes appear to be improving communication for some families, but the facility's history of inconsistent care remains a point of concern.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive assisted living staff
- Helpful and professional admissions team
- Attractive, well-maintained campus
- Strong sense of community among residents
Concerns
- Poor communication and lack of responsiveness from staff (mentioned by 5 reviewers)
- Understaffing leading to neglect of high-needs residents (mentioned by 4 reviewers)
- Inadequate care in the skilled nursing/rehab wing (mentioned by 4 reviewers)
- High staff turnover (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 139 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1The campus looks so well-maintained and lovely; what kind of community activities or social outings do residents typically participate in to stay connected?
- 2I noticed the admissions team is very professional and helpful; how do you ensure that the communication between the nursing staff and family members stays consistent and timely?
- 3Since we want to ensure all medical needs are met, could you walk us through your process for medication management and how you handle medical emergencies during the night?
- 4We want to make sure our loved one receives attentive care; what specific steps are being taken to ensure the skilled nursing wing has enough staff to meet the needs of high-needs residents?
- 5The dining area looks great, but could you tell us more about the daily meal service and how much input residents have regarding the food menu?
- 6For residents with memory care needs, what does a typical daily routine look like to help them feel safe and engaged?
Personalized based on this facility's data
Key Review Excerpts
“The staff and nurses took extra care to assure they knew what my father needed, making him feel like he was at home.”
“If your loved one has dementia and is a wanderer, the memory care facility is not a good option. My mom got out of the facility, and the administration's solution was for us to pay a sitter $24/hr to watch her during the day.”
“Valerie Gorman has helped keep me in the loop with my mothers care. She answers the phone quickly and is able to answer my questions promptly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Asbury Place has a concerning pattern of repeat issues spanning multiple years, with families filing complaints that triggered federal investigations. The facility struggles most with care planning, accident prevention, and fire safety systems, with some problems like sprinkler maintenance and safety hazards recurring across surveys from 2018 to 2022. Most recently, a January 2024 complaint found serious abuse protection violations that remain uncorrected, making this facility worth approaching with caution.
Jan 14, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 14, 2026Routine26
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Sep 18, 2024Complaint2
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Feb 7, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 14, 2022Routine19
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Infection Control Deficiencies
Report COVID19 data to residents and families.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 28, 2019Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Asbury Place at Maryville
nonprofit
Chain Affiliation
Asbury Communities
7 facilities nationwide
Chain avg rating: 4.1/5 · Rank 7 of 7 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
135 reviews from families & visitors
Official Website
Visit maryvilleseniorliving.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Ocoee Transitional Care Center LLC
< 1 miNursing Home · Maryville, TN
Fairpark Health and Rehabilitation
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Shannondale of Maryville Health Care Center
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Foothills Transitional Care and Rehabilitation
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Life Care Center of Blount County
6.6 miNursing Home · Louisville, TN