Arlington Pointe
Strong Medicare quality ratings; families often praise clean, modern, and well-maintained facility. Still worth an in-person visit.
based on 50 Google reviews
Watch Arlington Pointe
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While Arlington Pointe offers a clean environment and strong therapy services, the recent increase in reports regarding delayed medication and slow response times is concerning. We strongly recommend that families conduct a tour and specifically ask about current staffing ratios and the process for ensuring timely medication administration before choosing this facility.
Google Reviews
Google Reviews
50 reviews on Google“Arlington Pointe receives highly polarized feedback, with many families praising the clean facility and dedicated nursing staff, while others report severe lapses in basic care and communication. Critical concerns frequently center on slow response times to call lights, inconsistent medication management, and unprofessional behavior from some staff members. Families should be aware that experiences appear to vary significantly depending on the specific wing or shift.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy programs
- Strong engagement in resident activities
Concerns
- Slow or non-existent response to call lights (mentioned by 5 reviewers)
- Inconsistent or delayed medication administration (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
- Poor hygiene management (e.g., colostomy/urostomy care) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and residents receive timely assistance?
- 2Could you walk me through your process for medication administration and how you ensure accuracy and consistency for residents who require strict schedules?
- 3I noticed the facility has a strong reputation for its therapy programs; how do you integrate these physical and occupational activities into the daily routine of residents?
- 4How does your leadership team monitor and address staff interactions to ensure that all residents and family members are treated with consistent professionalism and kindness?
- 5What steps are taken to maintain high standards of hygiene and specialized care, particularly for residents who require assistance with medical equipment like colostomy or urostomy bags?
- 6I see that the facility is quite modern and well-maintained; how do you foster a welcoming environment that keeps residents engaged and socially active throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The nursing and aide staff at Arlington did an amazing job with our Dad during his final days. He was treated with respect and care, and we could not have asked ask for more.”
“My Grandmother came here for rehab 2 times. Both times she had amazing therapy, the kindest staff, delicious meals and wonderful activities.”
“My brother went here for rehab which he was not able to do. His experience was horrible. For the most part he was left to lie there unattended several hours each day. When his call button was pressed it took an hour for a response.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Arlington Pointe has had recurring issues across multiple years, with families filing complaint reports that triggered federal inspections. The facility has persistent problems with fire safety systems, emergency preparedness, and resident notification requirements, with the same deficiencies appearing repeatedly from 2018 through 2024. While all cited issues show correction dates, the pattern of recurring violations in critical safety areas suggests ongoing operational challenges that families should discuss during visits.
Dec 26, 2024Complaint1
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
May 6, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Jul 25, 2022Routine16
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jul 25, 2019Routine5
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Jun 21, 2018Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure equipment listed for use in oxygen-enriched atmospheres are correctly labeled.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Environmental Deficiencies
Keep all essential equipment working safely.
Ownership & Operations
Who Operates This Facility
Arlington Pointe
for profit
Chain Affiliation
Health Care Management Group
7 facilities nationwide
Chain avg rating: 3.3/5 · Rank 5 of 7
Ownership & Management
Owners
Boymel, Steven
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit arlington-pointe.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
The Laurels of Middletown
2.1 miNursing Home · Middletown, OH
Otterbein Middletown
2.3 miNursing Home · Franklin, OH
Ohio Living Mount Pleasant
2.6 miNursing Home · Monroe, OH
Majestic Care of Middletown LLC
4.0 miNursing Home · Middletown, OH
Willow Knoll Post-Acute and Senior Living
4.1 miNursing Home · Middletown, OH
Otterbein Lebanon Retirement Community
4.1 miNursing Home · Lebanon, OH