Arizona State Veteran Home - Yuma
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 7 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
Bottom 25% in AZ · No penalties on record · Abuse citation
What this means for your family
This facility is highly regarded for its modern infrastructure and private living spaces, which are significant benefits for resident comfort. Because the available reviews are primarily from visitors and donors rather than long-term residents' families, we recommend scheduling a tour to observe daily care routines and asking specifically about the staff-to-resident ratio during evening and weekend shifts.
Google Reviews
Google Reviews
7 reviews analyzed“The Arizona State Veteran Home in Yuma is frequently praised for its modern, clean, and well-designed facility that features private rooms and accessible layouts. Reviewers highlight the staff's enthusiasm and the facility's active engagement with the local veteran community.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Private rooms with private bathrooms
- Active engagement with the local community
- Enthusiastic and friendly staff
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's modern design and private rooms, how do you ensure that staff members are consistently available to provide hands-on care throughout the day?
- 2I noticed the facility has a strong connection to the Yuma community; what specific programs or volunteer opportunities are currently available for residents to stay socially active?
- 3With the current staffing levels, what is your process for ensuring that residents receive timely assistance with daily living tasks and personal care?
- 4Could you walk me through your clinical protocol for handling medical emergencies, especially given the facility's current health inspection findings?
- 5What steps is the leadership team taking to address the recent state violations and improve the overall quality of care metrics?
- 6Since the staff is frequently praised for being enthusiastic and friendly, how do you maintain that positive culture while working to improve the facility's staffing and inspection ratings?
Personalized based on this facility's data
Key Review Excerpts
“Found staff enthusiastic for helping their residents. Facility was bright, clean, wide aisles with many window views out. Noted several activity rooms in use.”
“Beautiful facility with friendly staff. Well engaged with the community. Private rooms with private bathrooms, with showers. Thoughtfully planned & built.”
“Excellent place for our Veterans who need special care.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents needing more daily help over time
Residents with depression symptoms
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about this facility, leading to citations for abuse and neglect protection failures, medication management, and food safety issues. The most concerning pattern involves repeated deficiencies in protecting residents from abuse and neglect, appearing in both September 2024 and December 2024 surveys. While the facility has provided correction dates for all violations, the recent recurrence of serious safety issues warrants careful consideration during your visit.
Jan 22, 2025Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Dec 27, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 20, 2024Routine6
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Sep 20, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 31, 2026Other
Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which could cause harm to the patients and/or staff.
Aug 12, 2025RoutineCleanReport
An onsite complaint survey was conducted on August 12, 2025 for the investigation of the following intakes: 2584106 and 258608.No deficiencies were cited.
Jun 17, 2025Complaint
The complaint survey was conducted on June 17, 2025 through June 18, 2025 of the following complaint numbers: AZ00224500, AZ00224520, AZ00224804, SF00133128, AZ00224831, SF00132941, AZ00224825, SF00133273, AZ00224847 and SF00133116. No Citations were cited.
Violation cited
May 27, 2025ComplaintCleanReport
An onsite complaint survey was conducted on May 27, 2025 through May 29, 2025 for the following intakes: 00131104, 00131352, 00131473, 00131925, 00130920, 00131241. There were no deficiencies cited.
May 9, 2025ComplaintCleanReport
An onsite complaint survey was conducted on May 9, 2025 for the investigation of intake #00129778 and 00123967. There were no deficiencies cited.
Mar 12, 2025ComplaintCleanReport
The complaint survey was conducted on March 12, 2025 of the following complaint #'s 00121947, 00121969. There were no deficiencies cited.
Feb 25, 2025ComplaintCleanReport
The complaint survey was conducted on February 25, 2025 of the following complaint #'s AZ00223450, 00109049 and AZ00201258. There were no deficiencies cited.
Jan 21, 2025Complaint
A complaint survey was conducted on January 21 through January 22, 2025 for the investigation of intake # AZ00222039, AZ00218480, AZ00218028, AZ00218122,AZ00218149, AZ00217870, AZ00212437, AZ00208019, AZ00208052, AZ00206912. There were deficiencies cited.
Violation cited
Ownership & Operations
Who Operates This Facility
Arizona State Veteran Home - Yuma
government
Ownership & Management
Owners
State of Arizona/state Dept of Finance
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit dvs.az.gov
Medicare data downloads
Original nursing home datasets
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