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Assisted Living

Arizona Desert Falls

Families consistently rate this highly — reviewers highlight responsive management and communication. Schedule a visit to confirm the fit.

2802 East Juniper Avenue, Thomas Highlands · Phoenix, AZ 85032Licensed & Active
Google rating
4.1/5

based on 10 Google reviews

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What this means for your family

This facility appears to excel at providing a safe, communicative environment for residents with complex medical needs. However, because of a highly critical recent review alleging theft and poor hygiene, families should conduct an unannounced visit to personally verify the cleanliness and security of the premises.

Google Reviews

Google Reviews

10 reviews analyzed
Families considering Arizona Desert Falls may find peace of mind in the facility's ability to manage complex medical needs and provide a sense of safety for residents. While several reviewers praise the quality of the food and the responsiveness of management, one highly critical review alleges serious issues regarding cleanliness and theft.

Quality Themes

Tap a score for details
Food5.0Staff8.0CleanN/AActivities4.0MedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Responsive management and communication
  • High-quality food and dining
  • Experienced and caring staff
  • Reliable medical oversight for complex needs

Concerns

  • Allegations of theft and poor cleanliness

Rating Trends

Tap a year to see what changed

2345.02019(3)5.02020(2)1.02021(1)3.82023(4)

Distribution

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How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard great things about the dining experience here; could you tell us more about the menu variety and how much input residents have in meal planning?
  • 2It's reassuring to see how much management prioritizes communication; how do you typically keep families updated on their loved one's day-to-day well-being?
  • 3Since we are looking for a place with strong medical oversight, how does your team manage medication administration and coordinate with outside doctors for complex health needs?
  • 4What kind of daily activities or social events do you have planned to help residents stay engaged and connected with one another?
  • 5Could you walk us through your protocols for maintaining cleanliness in the resident rooms and common areas to ensure a comfortable environment?
  • 6What steps are in place to ensure the security of residents' personal belongings and to maintain a high level of trust within the community?

Personalized based on this facility's data


Key Review Excerpts

They handle her day to day, sometimes under difficult circumstances. I can leave and know she is in good hands.

Niece's family member · 2019★★★★★

The management is very responsive to communication and we appreciate everything they do for her.

Sister-in-law's family member · 2023★★★★

My cousin is living here and has nothing but good things to say about the food, staff and director.

Cousin's family member · 2023★★★★★
Source: 10 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

2total
3deficiencies
May 5, 2025Complaint

The following deficiencies were found during the on-site compliance inspection and investigation of complaint 00104495 and 00129263 conducted on May 5, 2025.

Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge documentA.R.S. § 36-420.04.A.1-9Corrected May 5, 2025

Based on record review and interview, the manager failed to ensure that the emergency responder was provided written documentation upon arrival as required under Arizona Revised Statute (A.R.S.) 36-420.04. Findings include: 1. A record review of form used by the facility revealed that R1, R2, R3, R4, nor R5 had prefilled Emergency Medical Services (EMS) Face Sheet readily available. 2. In an interview, E1 revealed that the employees filled out the EMS sheet while on the phone with 911. E1 completed the EMS Transfer Checklist for all residents during the inspection process. E1 acknowledged that there was no prefilled EMS Face Sheet/Assist Transfer Checklist available for any of the residents.

Tuberculosis ScreeningR9-10-113.A.1-2Corrected Jun 5, 2025

Based on record review, documentation review, and interview, the manager failed to ensure that an employee and/or resident provided documentation of freedom from infectious Tuberculosis (TB) as specified in R9-10-113, for four sampled residents and two of five sampled employees. The deficient practice posed a potential TB exposure risk to residents. Findings include: 1. A record review of R1, R2, R3, and R4's medical records revealed that there was no TB screening assessment for any of the sampled residents. 2. A record review of R4 and R5's personnel record revealed that neither completed a TB screening assessment. 3. A documentation review of the facility's Policies and Procedure titled, "Tuberculosis (TB) Control" describes " Tuberculosis Baseline Screening" requirements for all new hires and residents. The policy required new hires to complete the form at the time of hire and residents to complete at the time of admission. 4. In an interview, E1 acknowledged that three residents and two employees did not meet the TB screening and assessment requirements, nor the two-step TB requirements for employees.

Service PlansR9-10-808.A.1-5Corrected May 5, 2025

Based on record review and interview, the manager failed to ensure a written service plan was completed no later than 14 calendar days after the resident's date of acceptance, for one of five residents sampled. The deficient practice posed a risk as there was no service plan to direct the services to be provided to a resident. Findings include: 1. A review of R3's medical record revealed the initial service plan dated April 17, 2025 was not signed by a nurse or medical practitioner as of May 5, 2025. The service plan indicated that R3's medications were provided by the facility staff. 2. In an interview, E1 revealed that R3 was not approved for insurance and did not have a medical practitioner assigned to the resident. E1 acknowledged that R3 did not have a signed service plan as required.

Apr 29, 2024Complaint
CleanReport

No deficiencies were found during the on-site compliance inspection and investigation of complaints AZ00194444, AZ00202911, AZ00208299, AZ00209188, AZ00209406, AZ00209557, and AZ00209681 conducted on April 29, 2024. Based on this deficiency-free compliance inspection, the Department shall not conduct a compliance inspection for twenty-four months, according to A.R.S. \'a7 36-425(E). Subsection (E) does not prohibit the Department from enforcing licensing requirements as authorized by A.R.S. \'a7 36-424.

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References & Resources

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