Aristacare at East Falls
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 52 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (32 vs median 8.0)
- High staff turnover (60%)
- High RN turnover (81%)
Bottom 25% in PA · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in ARISTACARE chain · $57,568 in fines
What this means for your family
While the facility is physically clean and has some highly dedicated individual staff members, the recurring reports of medical neglect and communication failures are significant red flags. If you choose this facility, ensure you have a direct line of communication with a supervisor and monitor your loved one's care closely, as responsiveness appears to be a major systemic issue.
Google Reviews
Google Reviews
52 reviews on Google“AristaCare at East Falls presents a stark contrast in reviews: many praise specific staff members, particularly a nurse named Serena, while others report severe neglect and communication failures. Families should be aware of recurring complaints regarding understaffing, slow response times to call bells, and poor medical oversight, which have led to serious patient safety concerns.”
Quality Themes
Tap a score for detailsStrengths
- Highly praised individual nursing staff
- Clean and well-maintained facility environment
- Welcoming and polite front-line staff
- Effective physical therapy programs
Concerns
- Chronic understaffing and slow response to call bells (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Negligent medical care and medication errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels are a top priority for your team, what specific protocols are in place to ensure call bells are answered promptly during shift changes?
- 2I noticed your team is active in responding to online feedback; how do you utilize that family input to improve communication between the nursing staff and families?
- 3What specific oversight measures have you implemented to ensure accuracy and safety in medication administration?
- 4Could you walk me through the typical daily routine for a resident here, and how you ensure they stay engaged with the physical therapy programs?
- 5When a medical concern arises, what is your standard process for keeping family members informed and involved in the care plan?
- 6How do you maintain the high standards of cleanliness and facility maintenance that residents appreciate while managing the current staffing challenges?
Personalized based on this facility's data
Key Review Excerpts
“The housekeeping staff and manger here is by far the best , and housekeeping has been a problem at other nursing homes for us after my mother contracted an infection at the last one.”
“Why is it that they never answer the phone. Or they tell you that the nurse will call you back and they never do. If your unable to speak with anyone and you can’t make a visit how can you know what’s going on .. especially if your loved one is non verbal?????”
“The quality of care here is very poor. This facility has been rated one star per Medicare. They’re constantly understaffed. The staff are unprofessional.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
4
measures
12
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families frequently filing complaints that triggered 30 deficiencies across multiple care areas. The most recurring problems involve pressure ulcer care (appearing across multiple recent surveys), medication management errors, and nursing staff competency issues. While all violations have correction dates, the persistent nature of pressure ulcer care deficiencies and medication errors across different time periods suggests ongoing quality challenges that warrant careful evaluation during any visit.
Mar 30, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 30, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 12, 2025Complaint8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 31, 2025Routine15
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Jul 31, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jun 9, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Federal Penalties
Fine
Oct 4, 2024
$35,363
Fine
Aug 8, 2024
$22,205
Ownership & Operations
Who Operates This Facility
Aristacare at East Falls
for profit
Chain Affiliation
Aristacare
9 facilities nationwide
Chain avg rating: 2.6/5 · Rank 8 of 9 (Worst)
Ownership & Management
Owners
Greenberger, Sidney
Owner
Klein, Zvi
Owner
Mcelwee, Brian
Owner
Young, Michael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit acateastfalls.com
Medicare data downloads
Original nursing home datasets
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