Arcadia Care Auburn
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
Bottom 25% in IL · Critically understaffed (RN) · Worst in ARCADIA CARE chain · $133,515 in fines · Abuse citation
What this means for your family
This facility presents significant risks, as multiple families have reported dangerous lapses in medication management and chronic understaffing. While some families have had positive experiences with hospice and therapy staff, you should conduct an unannounced visit and specifically observe call-light response times and meal quality before making a decision.
Google Reviews
Google Reviews
24 reviews on Google“Arcadia Care Auburn receives highly polarized feedback, with some families praising the compassionate staff and recent facility updates, while others report severe neglect and systemic operational failures. Critical concerns include chronic understaffing, poor nutritional standards, and significant delays in responding to resident needs. While some visitors find the environment welcoming, the recurring reports of medication management issues and unprofessional conduct suggest a high-risk environment for potential residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Upbeat and effective therapy department
- Recent facility aesthetic improvements
Concerns
- Chronic understaffing leading to long response times (mentioned by 6 reviewers)
- Poor nutritional quality and failure to follow dietary restrictions (mentioned by 3 reviewers)
- Medication management errors and supply shortages (mentioned by 2 reviewers)
- Poor communication and unprofessionalism from staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels are a top priority for families, could you walk me through your current staffing ratios and how you ensure timely responses when a resident needs assistance?
- 2I noticed some recent aesthetic improvements to the facility; how do those updates translate into the daily living experience and comfort for the residents?
- 3Could you explain your process for ensuring that residents receive their medications accurately and on time, especially given the importance of strict adherence to prescribed regimens?
- 4How does your culinary team manage specific dietary restrictions and preferences to ensure that every resident receives nutritious meals that meet their health needs?
- 5I see that you engage with feedback online; how do you use that input to improve communication between your staff and family members?
- 6What specific protocols are in place to handle medical emergencies, and how quickly can a resident expect to be seen by a nurse if an urgent situation arises?
Personalized based on this facility's data
Key Review Excerpts
“The care takers, nurses (the whole team) showed love and concern for her needs, made sure she was comfortable. We could not have asked for better care.”
“My brother said sometimes it would take 30 mins to get some help.”
“The level of care and compassion shown by the staff was truly remarkable. They went above and beyond to ensure Bonnie's comfort and dignity.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering 21 of 46 deficiencies, indicating ongoing concerns about care quality. The facility shows persistent problems with medication management, nursing staffing levels, and protecting residents from abuse and neglect. While all deficiencies report corrections, issues continue recurring across multiple years, suggesting systemic challenges with maintaining consistent standards.
Apr 2, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 19, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Aug 27, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
May 28, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 9, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Apr 10, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Aug 27, 2025
$156,975
Fine
Jun 11, 2024
$56,957
Fine
Nov 22, 2023
$7,742
Ownership & Operations
Who Operates This Facility
Arcadia Care Auburn
for profit
Chain Affiliation
Arcadia Care
22 facilities nationwide
Chain avg rating: 1.8/5 · Rank 15 of 19 (Worst)
Ownership & Management
Owners
David a Berkowitz Revoc Tr David Berkowitz Ttee
Owner · Organization
Elk Master Holdings, LLC
Owner · Organization
Joshua Hoffman Trust
Owner · Organization
Yosef Meystel Declaration of Tr of Yosef Meystel Ttee
Owner · Organization
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit arcadialtc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.