Arc at Bradley
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 82 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (16 vs median 11.0)
- High staff turnover (52%)
Above average in IL · Meets national RN staffing standard · Chain outperformer · $24,622 in fines
What this means for your family
While the admissions team is highly effective and the facility is physically well-maintained, the recurring reports of neglect and slow response times are significant red flags. If you consider this facility, perform unannounced visits during weekends or evenings to verify staffing levels and ensure your loved one's basic hygiene and medical needs are being met consistently.
Google Reviews
Google Reviews
82 reviews on Google“ARC AT BRADLEY presents a stark contrast between highly praised administrative and admissions staff and severe, recurring failures in basic patient care. While many reviewers commend the facility's cleanliness and the responsiveness of specific individuals like Olivia in admissions, numerous families report instances of neglect, including residents left in soiled diapers for hours, poor wound care, and inadequate assistance with daily living needs. The facility appears to struggle with inconsistent staffing levels and communication, leading to deeply polarized experiences.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and helpful admissions team
- Clean and well-maintained facility
- Effective in-house dialysis services
- Dedicated therapy staff for rehabilitation
Concerns
- Neglect and slow response to call lights (mentioned by 8 reviewers)
- Poor hygiene and failure to assist with toileting (mentioned by 6 reviewers)
- Inadequate communication and failure to return phone calls (mentioned by 4 reviewers)
- Poor wound care and infection management (mentioned by 3 reviewers)
- Inappropriate or unhealthy food service for medical conditions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's focus on in-house dialysis and rehabilitation, how do you coordinate care between the therapy team and the nursing staff to ensure residents are getting consistent support throughout the day?
- 2I noticed some feedback regarding response times to call lights; could you walk me through your current process for monitoring these alerts and ensuring residents receive timely assistance?
- 3With the current staffing ratings, what specific steps is leadership taking to improve staff retention and ensure there is enough coverage to assist residents with personal hygiene and toileting needs?
- 4How does your nursing team manage wound care and infection prevention protocols to ensure residents remain healthy and comfortable?
- 5Regarding the dining experience, how do you tailor meal plans for residents with specific medical dietary restrictions, and how is that information communicated to the kitchen staff?
- 6Since communication is a priority for our family, what is the best way for us to stay in the loop regarding our loved one's daily progress, and who should we contact if we have urgent questions?
Personalized based on this facility's data
Key Review Excerpts
“The facility communicates with me regularly (even though I live in Florida!) and continue to advocate for what's best for my mom. Kate (director of nursing is amazing) she even video called me when my mom was admitted.”
“My mother spent 2 hours on the floor crying for help before someone came. The nursing home never even reported the accident. My mother said the food in not fit to feed rats and everyone acts like you are bothering them if you need help.”
“I recently had my Dad and stepmother admitted (at the same time) and while I want to thank all the staff involved to make that happen- it was largely due to the hard work and committment of Olivia to get it done. On top of that, she called me personally to follow-up on their condition.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents who lost too much weight
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 15 complaints, leading to recurring problems with daily living assistance, accident prevention, and resident care quality. Issues with helping residents with basic activities, maintaining safe environments, and following treatment plans have persisted across multiple years and surveys, suggesting ongoing care challenges. While all deficiencies show correction dates, the repeated nature of core care problems and frequency of family-initiated complaints warrant careful consideration during your visit.
Jun 18, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 6, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Feb 21, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Feb 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 2, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 31, 2024Complaint4
Egress Deficiencies
Have exits that are accessible at all times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Federal Penalties
Fine
Feb 21, 2025
$10,358
Fine
Nov 8, 2023
$14,264
Ownership & Operations
Who Operates This Facility
Arc at Bradley
for profit
Chain Affiliation
Arcadia Care
22 facilities nationwide
Chain avg rating: 1.8/5 · Rank 4 of 19
Ownership & Management
Owners
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit arcadialtc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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