Arc at Kankakee
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 100 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
Above average in IL · Meets national RN staffing standard · Above average staffing · $86,813 in fines
What this means for your family
This facility is an excellent choice for rehabilitation and long-term care due to its highly praised therapy team and pleasant dining experience. However, families should remain vigilant regarding medication response times and ensure clear communication channels are established with the nursing staff regarding resident needs.
Google Reviews
Google Reviews
100 reviews on Google“Families considering Arc at Kankakee will find a facility widely praised for its exceptionally kind, attentive, and professional nursing and therapy staff. While many reviewers highlight the cleanliness and high-quality food, there are serious, isolated reports regarding medication delays and communication failures during critical incidents. Most long-term experiences are positive, particularly regarding rehabilitation success and a warm, home-like atmosphere.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing and therapy staff
- Clean and well-maintained facility
- High-quality food and dining options
- Effective rehabilitation and physical therapy services
Concerns
- Delays in medication administration and response to call lights (mentioned by 2 reviewers)
- Inconsistent housekeeping/floor cleanliness in specific rooms (mentioned by 2 reviewers)
- Restrictive or inconvenient visiting hours (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 103 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing and therapy teams; how do you ensure that level of care remains consistent for every resident?
- 2With the high praise for your dining options, could you tell us more about how mealtime and nutrition are managed for residents with specific dietary needs?
- 3What is the typical process for responding to call lights and ensuring medication is administered promptly throughout the day?
- 4How do you manage housekeeping and cleanliness schedules to ensure all resident rooms and common areas are well-maintained?
- 5What are the current visiting hours, and how much flexibility is there for family members to drop by unexpectedly?
- 6Can you describe the types of daily activities or social programs available to help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The care givers at ARC were amazing. I could not believe how well they were able to rehabilitate my mom. The folks here really care.”
“The dining room was festive and the staff was cheerful and attentive. The live musical entertainment was very good. The food was fresh, delicious, and plentiful.”
“I laid here and cried for pain meds for 2 1/2 hours and when the nurse maria got here she says everybody wants pain meds. Seriously that's because they are in pain and making someone wait and beg for 2 hours is cruel”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
7
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, including serious concerns about resident protection and emergency response. The facility shows recurring issues with fire safety systems, food handling, and family notification requirements that persist across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the pattern of repeated violations in core safety areas suggests ongoing operational challenges that warrant careful consideration.
May 9, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 7, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 21, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 26, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Nov 20, 2023Complaint3
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 31, 2023Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Nov 20, 2023
$86,813
Ownership & Operations
Who Operates This Facility
Arc at Kankakee
for profit
Chain Affiliation
Ascension Living
16 facilities nationwide
Chain avg rating: 2.6/5 · Rank 7 of 19
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
100 reviews from families & visitors
Official Website
Visit arcadialtc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Citadel Care Center-Kankakee
< 1 miNursing Home · Kankakee, IL
Miller Health Care Center
< 1 miNursing Home · Kankakee, IL
Arc at Bradley
1.8 miNursing Home · Bradley, IL
Citadel of Bourbonnais,the
2.0 miNursing Home · Bourbonnais, IL