Arbor Vista

COMPLAINT INVESTIGATION REPORT

COMPLAINT INVESTIGATION REPORT

COMPLAINT INVESTIGATION REPORT

This report details a complaint investigation regarding facility disrepair. The investigation found no evidence to support the allegations, and the complaint was ultimately deemed unsubstantiated. The facility was observed to be in satisfactory condition during the visit.

The inspection identified multiple deficiencies across several critical areas. Most notably, hot water temperatures in resident bathrooms exceeded safe limits, constituting an immediate health risk (Type A). Additionally, deficiencies were noted in staff training compliance, resident medical record keeping, and pre-admission documentation (Type B).

This report details a complaint investigation conducted regarding allegations of staff failing to treat residents with dignity and respect, and staff failing to intervene when bullying occurs. The investigation found no corroborating evidence for the allegations through staff interviews, resident interviews, and facility observations.

The investigation was conducted following a complaint regarding pests. The allegation was substantiated due to the observation of rodent droppings in the kitchen and pantry area. One Type A deficiency was issued citing failure to keep kitchen areas free from rodents, posing an immediate risk to persons in care.

This report details an investigation into a complaint alleging staff spoke inappropriately to a resident. The investigation reviewed records and interviewed staff and residents. Based on the evidence gathered, the allegation was found to be unsubstantiated.