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Nursing HomeMedicaid Investigative

Arabella Health and Wellness of Montgomery

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4490 Virginia Loop Road, Montgomery, AL 36116121 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 24 Google reviews

5
4
3
2
1
Arabella Health and Wellness of Montgomery Nursing Home in Montgomery, AL — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (10 vs median 3.0)
  • High staff turnover (62%)
  • High RN turnover (55%)

Below average in AL · Below recommended RN staffing · Worst in ARABELLA HEALTHCARE MANAGEMENT chain · No penalties on record

Source: Medicare data

What this means for your family

This facility offers a strong rehabilitation program and a clean environment, which many patients appreciate. However, families should be aware of recurring administrative issues, specifically regarding phone communication and entry access; we recommend visiting in person to assess if these management hurdles will impact your loved one's care.

Google Reviews

Google Reviews

24 reviews on Google
Arabella Health and Wellness of Montgomery receives polarized feedback, with many patients praising the physical therapy department and the cleanliness of the facility. However, some family members report significant administrative issues, including difficulty reaching staff by phone and long wait times to enter the building. While clinical care is frequently described as attentive, there are serious concerns regarding management's professionalism and communication.

Quality Themes

Tap a score for details
Food9.0Staff7.0Clean8.0ActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective physical therapy team
  • Clean and well-maintained facility
  • Attentive and caring nursing staff
  • Positive dining experiences

Concerns

  • Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
  • Long wait times to enter the facility (mentioned by 2 reviewers)
  • Administrative and management professionalism issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02023(1)3.22024(6)4.12025(14)3.72026(3)

Distribution · 24 analyzed

5
14
4
3
3
2
2
0
1
5

How They Respond to Reviews

71%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the physical therapy team is highly regarded here; how do you integrate those services into a resident's daily routine to ensure they stay active?
  • 2Given that families sometimes find it difficult to reach staff by phone, what is the best way for us to stay updated on our loved one's care and receive timely responses?
  • 3With the recent focus on improving administrative communication, what specific protocols do you have in place to ensure families feel supported and informed?
  • 4I see that you are active in responding to feedback online; how do you use that input to make tangible improvements to the daily experience for residents?
  • 5Could you walk us through the process for handling medical emergencies or urgent health changes, especially during evening or weekend hours?
  • 6Since access to the facility has been a point of feedback for some, what is the current process for family members visiting their loved ones to ensure a smooth check-in experience?

Personalized based on this facility's data


Key Review Excerpts

The facility is the cleanest most well maintained one I have visited in a long time, and I have been to over 300 nationwide.

Visitor · 2025★★★★★

My mother is currently in rehab here & I must say this is the first time I have been in a Nursing Home/ Rehabilitation & it's clean throughout the whole facility & smell like home

Rehab patient's family · 2025★★★★★

My mom is currently in their facility and no one ever answers the phone. I have called and even written a letter stating the days I would like to pick her up and they still act as if they don’t know what I’m talking about.

Long-term resident's family · 2025☆☆☆☆
Source: 24 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.88hrs
OK
Registered nurses for medical care
Total Nursing
3.47hrs
85%
All nurses + aides combined
Staff Turnover
61%
Lower is better (< 30% = good)
RN Turnover
52%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

1

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
AL
1.4%
Montgomery
25.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.8%
Better than Avg
Here
10.8%
US
19.5%
AL
24.7%
Montgomery
23.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
14.4%
AL
12.7%
Montgomery
8.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.2%
Better than Avg
Here
7.2%
US
19.4%
AL
13.3%
Montgomery
19.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.5%
Better than Avg
Here
3.5%
US
15.3%
AL
13.3%
Montgomery
10.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.5%
Better than Avg
Here
96.5%
US
93.4%
AL
91.7%
Montgomery
89.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.0%
Better than Avg
Here
87.0%
US
81.8%
AL
84.8%
Montgomery
71.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility83.7%
Better than Avg
Here
83.7%
US
79.7%
AL
80.3%
Montgomery
70.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Mixed vs Avgs
Here
1.8%
US
1.6%
AL
2.0%
Montgomery
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Well above state avg (3.9)
10 complaint-triggered

This facility shows concerning patterns of repeat violations and recent family complaints. Food safety and sanitation issues have persisted across multiple inspections from 2021 to 2025, while families have filed reports about abuse protection and privacy failures in 2023 and 2025. The facility also struggles with care planning and assessment accuracy spanning all survey periods, suggesting ongoing operational challenges despite reported corrections.

Jul 24, 2025Routine
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jul 24, 2025Complaint
5
0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Aug 30, 2023Complaint
5
0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 11, 2023Routine
17
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0914Potential for harm · IsolatedCorrected

Environmental Deficiencies

Provide bedrooms that don't allow residents to see each other when privacy is needed.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Sep 23, 2021Routine
23
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0018Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0020Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0024Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0032Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0033Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish methods for sharing information.

0034Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide a means of sharing information on occupancy/needs.

0035Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0636Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Arabella Health and Wellness of Montgomery

Organization Type

for profit

Chain Affiliation

Chain Name

Arabella Healthcare Management

Chain Size

12 facilities nationwide

Chain avg rating: 2.8/5 · Rank 12 of 12 (Worst)

Ownership & Management

Owners

Fein, Miriam

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Zlotowitz, Eliyahu

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Arabella Health & Wellness of Montgomery Propco LLC5% or Greater Mortgage InterestHertzel, ChaimOfficer / DirectorArabella Healthcare Management LLCManagerAzzam, MohannadManagerHaxton, MeghanManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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