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Strong Medicare quality ratings; public reviewers often praise exceptional physical and occupational therapy services. Still worth an in-person visit.
based on 279 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record
Apache Junction Health Center has a strong overall Medicare rating. Public reviewers frequently mention: exceptional physical and occupational therapy services and warm, attentive, and compassionate nursing staff. Review the component ratings and current source records before deciding.
Apache Junction Health Center receives highly polarized feedback, with many families praising the dedicated physical therapy team and compassionate nursing staff for successful rehabilitation outcomes. However, a significant number of reviewers report serious concerns regarding neglect, poor medication management, slow response times to call lights, and unappetizing food. While some visitors find the facility clean and welcoming, others describe it as run-down, poorly staffed, and suffering from persistent odors.
Quality Themes
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Distribution · 250 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy provided was exceptional, and we noticed a significant improvement in my grandma's mobility and strength in just a short period of time.”
“The rehab team is a miracle worker, I haven’t walked for over 10yrs but because of their dedication and help, they were able to make me walk again with the use of a walker.”
“I went on christmas day 2025 to be with my father and he was in the wheelchair struggling to feed himself and had poop down his legs and puke under his chin.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning patterns with families filing multiple complaints about abuse and neglect protection, leading to 9 complaint-triggered deficiencies. The most recurring issues involve protection from abuse and neglect, medication management, and fire safety systems. While all deficiencies show correction dates, the repeated abuse protection violations across multiple years (2023-2025) and ongoing family complaints suggest persistent problems in core resident safety areas that families should carefully consider.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Source: AZ State Licensing Agency
The onsite complaint survey was conducted on March 10, 2026, and investigated complaints #2793130, 00160975, 00161121, and 00159585There were no deficiencies noted.
A complaint survey was conducted on May 20, 2025 for the investigation of intake 00130177. There were no deficiencies cited.
The complaint survey was conducted on April 4, 2025 of the following complaint #'s 00124521. There were no deficiencies cited.
The complaint survey was conducted on March 18, 2025 of the following complaint #'s AZ00223329, 00116324 and 00116461. There were no deficiencies cited.
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
The State compliance survey was conducted February 18, 2025 through February 21, 2025, in conjuction with the investigation of Complaint ( # AZ00223438, AZ00223508, AZ00188506, AZ00188505,AZ00188460,AZ00191497,AZ00191498,AZ00200352,AZ00191590, AZ00188970,AZ00188971,AZ00186984,AZ00186986,AZ00170222,AZ00170225,AZ00195937,AZ00163344,AZ00163345,AZ00191979, AZ00184026,AZ00195252,AZ00195596,AZ00195597 . The Following deficiencies were cited :
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
An onsite complaint survey was conducted on February 7, 2025 for the investigation of intake # AZ00223198, AZ00222747, AZ00222750. There were no deficiencies cited.
An onsite complaint survey was conducted on November 25, 2024 for the investigation of intake # AZ00218928, AZ00218819, AZ00218696. There were no deficiencies cited.
Apache Junction Health Center
for profit
Pacs Group
274 facilities nationwide
Chain avg rating: 2.9/5 · Rank 131 of 260
Key personnel
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