Anna John Resident Centered Care Community
Strong Medicare quality ratings; families often praise compassionate end-of-life care. Still worth an in-person visit.
based on 11 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate end-of-life care and spacious, well-maintained living environments. While most recent reviews are very positive, we recommend scheduling a tour to observe staff-resident interactions firsthand to address concerns raised by some families regarding staff professionalism.
Google Reviews
Google Reviews
11 reviews on Google“Anna John Resident Centered Care Community is frequently praised for its compassionate staff and high-quality end-of-life care, with families noting the facility's beautiful physical environment and spacious rooms. However, experiences are polarized, as some reviewers report significant dissatisfaction with staff conduct and a perceived lack of respect for residents. Overall, the facility is highly regarded by families of long-term residents for its emotional support and comfortable living arrangements.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life care
- Spacious and well-designed patient rooms
- Friendly and attentive nursing staff
- Clean and well-maintained facility
Concerns
- Poor staff conduct and lack of professional care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With your 5-star CMS health inspection rating, what specific protocols do you have in place to maintain such high standards of cleanliness and care for our loved one?
- 2We noticed the facility has a 4-star staffing rating; could you walk us through how you ensure consistent, high-quality attention for all 48 residents throughout the day and night?
- 3We value a professional and supportive environment; what kind of ongoing training and oversight do you provide to ensure all staff members maintain a compassionate and respectful demeanor with residents?
- 4Given the facility's reputation for excellent end-of-life care, how do you approach comfort and emotional support for residents and their families during those sensitive times?
- 5Could you share some examples of the daily activities or social programs available to help residents feel connected and engaged within this smaller, 48-person community?
- 6What is your facility's specific process for handling medical emergencies or urgent health changes to ensure residents receive immediate and appropriate care?
Personalized based on this facility's data
Key Review Excerpts
“My mom lived there many years, she loved it there, she loved the staff and they loved her. She was 99 and recently broke a bone, the care they gave her, the kindness she was shown made a terrible time bearable.”
“My grandparents both lived at Anna John until their passing. They offered a suite that allowed each to have their own bed/bathroom and common area for the two.”
“Very impressed with the beautiful facility, very large patient rooms, and the friendly, attentive staff. Many activities and services along with good food and snacks for the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
1
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents who got a urinary tract infection
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues with fire safety systems and building maintenance across multiple surveys, with problems in sprinkler systems, fire doors, and emergency equipment appearing repeatedly from 2022 through 2024. One family filed a complaint about the facility's response to alleged violations. While all deficiencies have correction dates, the pattern of similar fire safety issues suggests ongoing challenges with building infrastructure that families should discuss during visits.
Jun 6, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 6, 2024Routine13
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Sep 20, 2023Routine14
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Oct 12, 2022Routine5
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Ownership & Operations
Who Operates This Facility
Anna John Resident Centered Care Community
nonprofit
Ownership & Management
Owners
Oneida Nation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit oneida-nsn.gov
Medicare data downloads
Original nursing home datasets
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