Ambassador Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 57 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (15 vs median 6)
Bottom 25% in IN · Meets national RN staffing standard · Above recommended total nurse staffing · $42,078 in fines
What this means for your family
While Ambassador Healthcare is praised for its rehab therapy and clean environment, the recurring reports of neglect and poor night-shift clinical oversight are significant red flags. If you are considering this facility, I strongly recommend conducting unannounced visits during evening or weekend hours to observe staffing levels and care quality firsthand.
Google Reviews
Google Reviews
57 reviews on Google“Ambassador Healthcare receives polarized feedback, with many reviewers praising the facility for its friendly staff, clean environment, and effective rehabilitation services. However, several families have reported serious concerns regarding neglect, poor communication, and inadequate medical oversight, particularly during night shifts and for residents with complex health needs.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive nursing staff
- Effective rehabilitation and therapy services
- Clean and well-maintained facility
- In-house dialysis and specialized care units
Concerns
- Neglect and poor hygiene care (mentioned by 3 reviewers)
- Inadequate medical oversight and medication management (mentioned by 3 reviewers)
- Poor communication and management transparency (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very high response rate to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With your in-house dialysis and specialized care units, how do you ensure there is consistent medical oversight and clear communication with families regarding medication changes?
- 3Some families have expressed concerns about hygiene and personal care; what specific protocols do you have in place to ensure residents receive consistent assistance with their daily needs?
- 4Given the recent health inspection findings, what specific steps is the leadership team taking to address those areas and improve the overall quality of care?
- 5How do you keep family members informed about their loved one's health status and any adjustments to their care plan?
- 6Beyond the rehabilitation services, what kind of social activities or programs are available to help residents feel engaged and part of the community on a daily basis?
Personalized based on this facility's data
Key Review Excerpts
“The facility needs upgrading, but the people make the difference. In the memory care unit, the patients are cared for very closely. Not only is the care frequent, but the nurses, aids, and even the housekeepers know how to care for patients that need extra understanding.”
“My husband was there for therapy after a hip replacement, we were told about how nice the facility was and was very disappointed in his room as soon as I walked in, the walls were beat up, the lift chair didn’t work properly and neither did his bed.”
“Some of the staff are great only some the CNA talk about the patients and act as if they are not even human. My mother has been left in one spot for multiple days even weeks, she is supposed to be turned every so often.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families reported serious concerns that triggered 19 complaint investigations, including recent incidents involving resident protection and abuse reporting failures. The facility has persistent problems with fire safety, resident safety supervision, and care planning that span multiple years and surveys. While all deficiencies show correction dates, the recurring pattern of safety issues and multiple family complaints suggest ongoing operational challenges that warrant careful consideration before choosing this facility.
Aug 12, 2025Complaint5
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 18, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Apr 30, 2025Routine12
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Feb 10, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 8, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 9, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Apr 19, 2024
$42,078
Ownership & Operations
Who Operates This Facility
Ambassador Healthcare
for profit
Ownership & Management
Owners
Witham Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit ambassadorhealthcare.com
Medicare data downloads
Original nursing home datasets
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