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Nursing HomeMedicaid Top Rated

Ambassador, a Villa Center

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

8045 E Jefferson Ave, West Village · Detroit, MI 48214176 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 185 Google reviews

5
4
3
2
1
Ambassador, a Villa Center Nursing Home in Detroit, MI — Street View
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What this means for your family

While many visitors praise the facility's cleanliness and the friendliness of individual staff members, there is a consistent pattern of difficulty in reaching the facility by phone and getting updates on patient care. Families should establish a clear communication plan with the administration upon admission and monitor hygiene and responsiveness closely during the first few weeks.

Google Reviews

Google Reviews

185 reviews on Google
Ambassador, A Villa Center receives polarized feedback, with many visitors praising the cleanliness of the facility and the friendliness of the staff. However, significant concerns exist regarding communication, responsiveness to family inquiries, and the consistency of patient care, particularly regarding hygiene and medical oversight.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean8.0Activities3.0Meds4.0MemoryN/AComms2.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Friendly and professional staff
  • Helpful admissions and administrative team
  • Welcoming atmosphere for visitors

Concerns

  • Poor communication and lack of responsiveness to family inquiries (mentioned by 8 reviewers)
  • Inconsistent hygiene and patient cleanliness (mentioned by 6 reviewers)
  • Understaffing and slow response times (mentioned by 5 reviewers)
  • Inadequate medical care or specialized equipment (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(4)'19(3)'21(17)'23(25)'25(38)'26(44)

Distribution · 185 analyzed

5
131
4
24
3
5
2
5
1
20
13 reviews posted between Mar 29, 2026Apr 2, 2026 · 12 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; what is the best way for families to reach out directly if they have questions or concerns about their loved one's care?
  • 2Given that staffing levels can fluctuate, what is your current process for ensuring residents receive timely assistance with personal hygiene and daily cleanliness?
  • 3With a 3-star health inspection rating, what specific steps has the facility taken recently to improve clinical outcomes and address previous survey deficiencies?
  • 4I see that medication management is a priority; could you walk me through your process for ensuring that residents receive the correct dosages on time, especially for those with complex needs?
  • 5Since dining and social activities are such a big part of daily life, could you share what a typical week of events looks like and how you encourage residents to participate?
  • 6In the event of a medical emergency, what is your protocol for notifying family members, and how do you coordinate with local hospitals to ensure continuity of care?

Personalized based on this facility's data


Key Review Excerpts

The building might not be five stars but the professionalism, caring nature and helpful nature of the staff is. I was blown away by the quality of the service rendered.

Visitor · 2022★★★★★

I have been calling everyday and have not talk to anyone.

Resident's family · 2020☆☆☆☆

The staff is very nice and polite and professional.

Visitor · 2026★★★★★
Source: 185 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.24hrs
32%
Registered nurses for medical care
Total Nursing
3.79hrs
92%
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
58%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

4

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
19.5%
MI
19.5%
Wayne
23.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility6.1%
Better than Avg
Here
6.1%
US
19.4%
MI
20.2%
Wayne
20.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
14.4%
MI
11.2%
Wayne
11.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.2%
Better than Avg
Here
3.2%
US
15.3%
MI
13.1%
Wayne
12.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility84.3%
Worse than Avg
Here
84.3%
US
95.5%
MI
95.0%
Wayne
92.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
12.1%
MI
4.2%
Wayne
14.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility38.2%
Worse than Avg
Here
38.2%
US
79.7%
MI
79.5%
Wayne
69.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility59.3%
Worse than Avg
Here
59.3%
US
81.8%
MI
83.0%
Wayne
73.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.6%
Worse than Avg
Here
2.6%
US
1.6%
MI
1.2%
Wayne
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (9.8)
11 complaint-triggered

This facility has a concerning pattern of 48 deficiencies across recent surveys, with families filing multiple complaints that triggered 11 violations including serious issues around abuse reporting and resident protection. Problems repeatedly involve safety hazards, fire safety systems, food service, and medication management, with some issues like infection control and safety hazards recurring across multiple surveys, suggesting ongoing challenges with corrective actions.

Jan 8, 2026Routine
8
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0912Minimal · Pattern

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Jun 10, 2025Complaint
3
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 27, 2024Routine
10
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0912Minimal · Pattern

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Aug 17, 2023Routine
20
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 17, 2023Complaint
8
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ambassador, a Villa Center

Organization Type

for profit

Chain Affiliation

Chain Name

Villa Healthcare

Chain Size

18 facilities nationwide

Chain avg rating: 2.6/5 · Rank 5 of 18

Ownership & Management

Owners

Omnia Opco Holdings LLC

Owner · Organization

100%

Aaron Family Investment Trust

Owner (parent company) · Organization

31%

Ab Investment Trust U/a/d 01/03/23

Owner (parent company) · Organization

13%

Todd a Stern 2015 Irrv Ins Tr

Owner (parent company) · Organization

12%

Baumol, Yehoshua

Owner (parent company)

27%

Kroll, Gabriel

Owner (parent company)

Nagel, Steven

Owner (parent company)

Israel, Benjamin

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Aaron, JonathanManagerBaumol, YehoshuaManagerConerway, HenryManagerGraf, MarcellaManagerSingerman, JosephManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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