Passion and Caring Home for the Elderly
Families consistently rate this highly — reviewers highlight warm, family-oriented atmosphere. Schedule a visit to confirm the fit.
based on 17 Google reviews
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What this means for your family
This facility is widely praised for its compassionate, family-like environment and high-quality care. However, families should be aware of recent reports regarding communication difficulties; we recommend visiting in person to establish a direct line of contact with the management team.
Google Reviews
Google Reviews
17 reviews on Google“Passion and Caring Home for the Elderly is highly regarded for its warm, family-like atmosphere and the hands-on involvement of the owner, Gena Payne. While reviewers consistently praise the staff's dedication and the quality of care provided, recent feedback highlights significant communication issues, specifically regarding difficulty reaching the facility by phone.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-oriented atmosphere
- Hands-on, present owner
- Professional and dedicated staff
- High standards of cleanliness
Concerns
- Unresponsive to phone calls
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the owner is very hands-on here, what is the best way for families to stay in the loop regarding their loved one's daily updates?
- 2I noticed the atmosphere feels very family-oriented; how do you incorporate that warmth into the daily activities and social schedule for the 46 residents?
- 3Given how much care goes into maintaining the facility's high standards of cleanliness, what does the routine look like for keeping residents' personal spaces tidy?
- 4If we have a question or need to reach someone urgently, what is the most reliable communication channel to ensure we get a prompt response?
- 5How does your dedicated staff handle medical needs or emergencies to ensure residents feel safe and supported around the clock?
- 6With such a close-knit community, how do you facilitate opportunities for residents to socialize and build friendships with one another?
Personalized based on this facility's data
Key Review Excerpts
“Ms. Payne is not just the owner, she is hands on and very present with her resident’s. She treats them like family.”
“A very professionally ran home for the aged that hasn’t had one case of covid during the pandemic! The food is excellent and the residents are happy and content!”
“P and C is a very loving and caring elderly facility 10 years ago they took care of my mom Ms Jackie in her last months and made her feel loved, And she was well taken care of.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The facility has a history of various deficiencies ranging from medication documentation errors and maintenance issues (leaking faucets, broken windows) to administrative lapses in background checks and TB testing. While recent inspections show substantial compliance, older reports indicate significant concerns regarding resident record accuracy and facility accessibility.
Sep 19, 2025Routine
Medication administration records (MAR) contained multiple 'holes' or missed documentation for Residents A, B, C, D, and E.
The faucet on the sink in bathroom #1 was leaking.
Oct 10, 2023RoutineCleanReport
No deficiencies found during this inspection.
Oct 24, 2017Other
Inconsistencies found in capacity reporting (47 vs 45 beds) and floor plan discrepancies (unheated porches used as activity space, rooms used for storage instead of dining).
The facility lacked a barrier-free bathroom; the first floor bathroom doorway did not meet minimum requirements for accessibility.
Nov 14, 2003Routine
Garage windows were broken with shattered glass around the window frames.
Medication administration records (M.A.R.) for several residents were incomplete, specifically missing entries/initials for Glucophage and eye-drops.
Two employee records were reviewed and neither had a completed criminal background check.
Four resident records showed no evidence of required annual tuberculosis testing.
Hot water temperature regulation issues (report truncated).
Ownership & Operations
Who Operates This Facility
Passion and Caring Home for the Elderly, LLC
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit passioncaringhome.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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