Alta Rehab at Wauconda
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 192 Google reviews
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What this means for your family
This facility offers a modern environment and an excellent physical therapy team, making it a strong candidate for short-term rehab. However, families should be aware of significant, recurring reports of slow response times to call lights and inconsistent communication. We strongly recommend visiting during off-hours and asking specifically about their current nurse-to-patient ratios before admission.
Google Reviews
Google Reviews
192 reviews on Google“ALTA Rehab at Wauconda receives highly polarized feedback, with many families praising the modern, clean facility and dedicated therapy team, while others report severe issues with understaffing and neglect. While many reviewers highlight the professionalism of individual nurses and therapists, a consistent pattern of long response times to call lights and communication failures regarding patient care plans remains a significant concern for families.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Highly skilled and compassionate therapy team
- Friendly and attentive individual staff members
- Good food quality and dietary responsiveness
Concerns
- Chronic understaffing leading to long call-light response times (mentioned by 12 reviewers)
- Poor communication with family members regarding medical decisions and patient status (mentioned by 6 reviewers)
- Inconsistent care, including hygiene issues and medication management errors (mentioned by 5 reviewers)
- Inadequate visitor parking and facility navigation signage (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 161 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the feedback regarding call-light response times, what is the current protocol for ensuring residents receive timely assistance when they need help?
- 2I noticed that communication with families can sometimes be a challenge; what is your standard process for keeping family members updated on medical decisions and changes in a resident's status?
- 3With the facility's focus on rehabilitation, how do you ensure consistency in medication management and daily hygiene support for residents?
- 4Since the facility is quite large with 149 residents, what steps are taken to help new residents navigate the building and feel connected to the community?
- 5I appreciate that the facility actively responds to feedback online; how do you use that input to improve the daily experience for residents in your care?
- 6What specific activities or social programs are available to help residents stay engaged and active throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“When you press the call button, there’s a 45 minute wait to get help on the weekdays….1 hour wait on weekends. The nurses don’t give medicines on time.”
“A+ physical rehab center, highly recommend! Neal (Head of PT) and the whole staff took the time to get to know my father and our family.”
“The staff is at its bare minimum. I was in rehab and was lucky to get one walk per day and the minimal PT was given.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Alta Rehab at Wauconda faces recurring concerns, with families filing 13 complaints triggering inspections. The facility has persistent issues with safety supervision, medication management, and emergency preparedness across multiple surveys. While all 78 deficiencies show correction dates, repeated problems in the same areas—particularly accident prevention and pharmaceutical services—suggest ongoing challenges with maintaining consistent care standards.
Mar 19, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Jan 17, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 30, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 9, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 4, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 11, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jul 20, 2023
$7,443
Ownership & Operations
Who Operates This Facility
Alta Rehab at Wauconda
for profit
Chain Affiliation
Aperion Care
33 facilities nationwide
Chain avg rating: 2.0/5 · Rank 4 of 32
Ownership & Management
Owners
Lan 3 Op LLC
Owner · Organization
Joshua Hoffman Tr Joshua Hoffman Ttee
Owner (parent company) · Organization
Lan 3 Investor Group LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
192 reviews from families & visitors
Official Website
Visit aperioncare.com
Medicare data downloads
Original nursing home datasets
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