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Public Google reviewers rate this highly and often mention compassionate and attentive caregivers. Schedule a visit to confirm the fit.
based on 57 Google reviews
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Public Google reviewers rate Almond Heights highly. Reviewers highlight: compassionate and attentive caregivers, engaging social activities and events. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Almond Heights is highly regarded by many families for its compassionate, family-like caregivers and a vibrant social atmosphere with engaging daily activities. While many praise the cleanliness and the quality of the memory care unit, some families have reported serious concerns regarding inconsistent housekeeping, occasional lapses in infection control, and a need for more nutritious food options.
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Distribution · 58 analyzed
The owner provides highly personalized responses to positive reviews, frequently mentioning specific staff members and details named in the review. For negative reviews, the owner uses a consistent professional template to escalate the issue to regional leadership.
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Key Review Excerpts
“The staff was particularly helpful with their adept skill in managing an ugly crisis with my father to transition him to the memory care unit. Incredibly, he is happy there saying, “They spoil me here.””
“Memory Care: Friendly, caring bedside staff, poorly supervised. Residents often not dressed in their own clothes. Mother in law contracted scabies twice in 6 months.”
“My mom has been living at Almond Heights for 8 years. First in Independent Living and then I had to move her to Memory Care about 10 months ago. Patricia and the entire care staff have been so amazing.”
Source: CA Community Care Licensing Division
This report details a complaint investigation conducted on March 23, 2026, regarding allegations of poor infection control, pest issues, and unmet resident needs. All four allegations raised were investigated and subsequently found to be 'UNFOUNDED' based on facility observation and documentation review.
This report details a complaint investigation conducted on March 23, 2026, regarding allegations of poor infection control, pest issues, and unmet resident needs. All four allegations raised were investigated and subsequently found to be 'UNFOUNDED' based on facility observation and documentation review.
This report details a complaint investigation conducted on March 23, 2026, regarding allegations of poor infection control, pest issues, and unmet resident needs. All four allegations raised were investigated and subsequently found to be 'UNFOUNDED' based on facility observation and documentation review.
The facility underwent a Case Management inspection to follow up on previous choking incidents involving resident R1. The Licensing Program Analyst interviewed the resident and staff and reviewed the incident reports. No citations were observed or cited per Title 22 Regulations.
The Case Management visit identified a critical failure in medication administration protocols. Specifically, the facility failed to provide prescribed medications to resident R1 on multiple dates, which was determined to pose an immediate health and safety risk. Two Type A deficiencies were cited related to medication management, requiring immediate corrective action.
The inspection was a case management follow-up regarding a resident's (R1) elopement incident. The primary finding is a violation of personnel requirements, specifically related to supervision, which allowed the resident to leave the facility unassisted. Immediate corrective action is required regarding staff training on AWOL risks.
The inspection was a case management follow-up regarding a resident's (R1) elopement incident. The primary finding is a violation of personnel requirements, specifically related to supervision, which allowed the resident to leave the facility unassisted. Immediate corrective action is required regarding staff training on AWOL risks.
The report documents an unannounced Case Management visit conducted on May 14, 2025. The primary finding relates to an immediate exclusion order for an employee (S1), requiring the facility to remove this individual from all contact with clients. No specific deficiency citations (Type A or Type B) were listed in the provided report content.
Almond Heights Msl Llc;msl Community Mgmt LLC
MACDONALD, STEPHEN
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