Almond Heights
Families consistently rate this highly — reviewers highlight compassionate and attentive caregivers. Schedule a visit to confirm the fit.
based on 57 Google reviews
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What this means for your family
Almond Heights is an excellent choice if you prioritize a warm, social environment and highly personable caregivers. However, families should closely monitor housekeeping standards and food nutrition, and if your loved one requires high-level medical supervision, you should verify current infection control protocols and staffing levels.
Google Reviews
Google Reviews
57 reviews on Google“Almond Heights is highly regarded by many families for its compassionate, family-like caregivers and a vibrant social atmosphere with engaging daily activities. While many praise the cleanliness and the quality of the memory care unit, some families have reported serious concerns regarding inconsistent housekeeping, occasional lapses in infection control, and a need for more nutritious food options.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregivers
- Engaging social activities and events
- Clean and well-maintained facilities
- Strong memory care support
Concerns
- Inconsistent housekeeping and cleanliness (mentioned by 2 reviewers)
- Lack of healthy or nutritious food variety (mentioned by 2 reviewers)
- Issues with infection control and supervision
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, frequently mentioning specific staff members and details named in the review. For negative reviews, the owner uses a consistent professional template to escalate the issue to regional leadership.
Questions for Your Tour
- 1I noticed how much the management engages with feedback online; how does the team use resident or family suggestions to improve daily operations?
- 2We are looking for a place with a vibrant social life—could you tell us more about the specific types of engaging activities and events planned for the residents each week?
- 3Since we are looking for a very high standard of care, how does your housekeeping team ensure that all resident rooms and common areas are consistently cleaned and sanitized?
- 4How does the dining program incorporate nutritional variety and healthy options to ensure every resident's dietary needs are met?
- 5With your strong reputation for memory care, what specific protocols do you have in place to ensure resident supervision and safety at all hours?
- 6In the event of a medical emergency or a sudden change in health, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The staff was particularly helpful with their adept skill in managing an ugly crisis with my father to transition him to the memory care unit. Incredibly, he is happy there saying, “They spoil me here.””
“Memory Care: Friendly, caring bedside staff, poorly supervised. Residents often not dressed in their own clothes. Mother in law contracted scabies twice in 6 months.”
“My mom has been living at Almond Heights for 8 years. First in Independent Living and then I had to move her to Memory Care about 10 months ago. Patricia and the entire care staff have been so amazing.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Mar 23, 2026InspectionClean
This report details a complaint investigation conducted on March 23, 2026, regarding allegations of poor infection control, pest issues, and unmet resident needs. All four allegations raised were investigated and subsequently found to be 'UNFOUNDED' based on facility observation and documentation review.
Mar 23, 2026ComplaintClean
This report details a complaint investigation conducted on March 23, 2026, regarding allegations of poor infection control, pest issues, and unmet resident needs. All four allegations raised were investigated and subsequently found to be 'UNFOUNDED' based on facility observation and documentation review.
Mar 23, 2026ComplaintClean
This report details a complaint investigation conducted on March 23, 2026, regarding allegations of poor infection control, pest issues, and unmet resident needs. All four allegations raised were investigated and subsequently found to be 'UNFOUNDED' based on facility observation and documentation review.
Nov 25, 2025OtherClean
The facility underwent a Case Management inspection to follow up on previous choking incidents involving resident R1. The Licensing Program Analyst interviewed the resident and staff and reviewed the incident reports. No citations were observed or cited per Title 22 Regulations.
Oct 6, 2025OtherClean
The Case Management visit identified a critical failure in medication administration protocols. Specifically, the facility failed to provide prescribed medications to resident R1 on multiple dates, which was determined to pose an immediate health and safety risk. Two Type A deficiencies were cited related to medication management, requiring immediate corrective action.
Sep 23, 2025OtherClean
The inspection was a case management follow-up regarding a resident's (R1) elopement incident. The primary finding is a violation of personnel requirements, specifically related to supervision, which allowed the resident to leave the facility unassisted. Immediate corrective action is required regarding staff training on AWOL risks.
Sep 23, 2025OtherClean
The inspection was a case management follow-up regarding a resident's (R1) elopement incident. The primary finding is a violation of personnel requirements, specifically related to supervision, which allowed the resident to leave the facility unassisted. Immediate corrective action is required regarding staff training on AWOL risks.
May 14, 2025OtherClean
The report documents an unannounced Case Management visit conducted on May 14, 2025. The primary finding relates to an immediate exclusion order for an employee (S1), requiring the facility to remove this individual from all contact with clients. No specific deficiency citations (Type A or Type B) were listed in the provided report content.
Ownership & Operations
Who Operates This Facility
Almond Heights Msl Llc;msl Community Mgmt LLC
MACDONALD, STEPHEN
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit mbkseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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