Allure of Pinecrest
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 43 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in IL · Below recommended RN staffing · Above average staffing · Below chain average · $181,334 in fines
What this means for your family
This facility is highly regarded for its compassionate staff and clean, home-like environment, making it a strong candidate for long-term care. However, families should be aware that administrative communication can be difficult; it is recommended to visit in person rather than relying on phone inquiries to get your questions answered.
Google Reviews
Google Reviews
43 reviews on Google“Allure of Pinecrest is frequently praised for its compassionate, attentive staff and clean, well-maintained environment. Families often highlight the facility as a comforting, secure place for their loved ones, though some report frustration with administrative communication and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Cozy and welcoming community atmosphere
- Effective rehabilitation services
Concerns
- Poor administrative communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on facility improvements, what specific steps are you taking to ensure families can reach administrative staff or nursing stations more reliably by phone?
- 2With 11 recent state violations noted, could you walk us through the internal process you use to address and correct deficiencies to ensure resident safety?
- 3I noticed the CMS staffing rating is a 3/5; how do you manage daily staffing levels to ensure that the compassionate care mentioned in your reviews remains consistent across all shifts?
- 4Since your facility has a 2/5 CMS overall rating, what are the primary areas you are currently prioritizing for improvement to better support the residents' quality of life?
- 5The community atmosphere is often described as cozy and welcoming; what are some of the most popular daily activities or social programs that help residents feel at home here?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly do you communicate those incidents to the family members?
Personalized based on this facility's data
Key Review Excerpts
“My wife Linda's was there for just under 2 years before her passing. She was very happy with the faculty. She had room all to herself and we were able to set it up the way she liked it.”
“My mom has lived here for just over a year. She loves the people and atmosphere of Pinecrest Village and enjoys the security of a safe living environment.”
“My mom has been there for years , there is a man named steve who has taken care of her from day one .. if I had a million dollars I would give it to him because he is the nicest, caring, sweetest, man ever !!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 8 complaint-triggered deficiencies, indicating families have reported serious concerns about care quality, accident prevention, and infection control. The most recurring issues involve inadequate treatment and care according to physician orders, poor accident hazard prevention, and repeated medication management problems. While all deficiencies show correction dates, the persistence of safety and care issues across multiple surveys, combined with family complaints, suggests ongoing quality concerns that warrant careful evaluation before placement.
Mar 12, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 10, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 13, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Aug 7, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 30, 2025Routine16
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 15, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 16, 2024
$30,030
Fine
May 13, 2024
$131,180
Fine
Nov 9, 2023
$20,124
Ownership & Operations
Who Operates This Facility
Allure of Pinecrest
for profit
Chain Affiliation
Allure Healthcare Services
15 facilities nationwide
Chain avg rating: 2.6/5 · Rank 8 of 15
Ownership & Management
Owners
Mn1 Management CORP
Owner · Organization
Goldberg, Jeremy
Owner
Oseroff, Meyer
Owner
Wengrow, David
Owner
Nudell, Michael
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit allurepinecrest.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.