Allure of Mt Carroll
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 53 Google reviews
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What this means for your family
This facility is widely praised for its cleanliness and the genuine kindness of its staff, making it a comfortable environment for many residents. However, recent reports of poor communication and isolated incidents of unprofessional conduct suggest that families should maintain active, regular contact with management to ensure their loved one's needs are being met.
Google Reviews
Google Reviews
53 reviews on Google“Allure of Mt Carroll receives high praise for its cleanliness and the compassionate, family-like atmosphere provided by its staff. While many families report excellent experiences with attentive care and engagement, there are isolated reports of poor communication and negative staff interactions that prospective families should investigate further.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Kind and attentive nursing and support staff
- Welcoming environment for visitors
- Active resident engagement
Concerns
- Difficulty with administrative communication and returning calls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's high marks for resident engagement, what are some of the most popular activities or social events that residents look forward to each week?
- 2I noticed the facility is very well-maintained; how do you manage the balance between maintaining this clean environment and ensuring the staff has enough time to focus on direct resident care?
- 3With the current staffing levels, what processes do you have in place to ensure that every resident receives consistent, personalized attention throughout the day?
- 4We value clear communication; what is the best way for family members to stay updated on their loved one's care, and who should we reach out to if we have questions that require a prompt response?
- 5How does your nursing team handle medical emergencies or changes in a resident's health status, and how quickly would a family member be notified in those situations?
- 6Since the facility has such a welcoming environment for visitors, are there specific times or guidelines we should know about to ensure we can spend quality time with our loved one?
Personalized based on this facility's data
Key Review Excerpts
“It always smells so fresh and clean when we first walk in.”
“The CNA’ s were very prompt when responding to her alarm/call button. They would check I. On her to see if she wanted to go to lunch yet.”
“At Allure of Mt. Carroll, the entire staff . . . from laundry to house keeping to maintenance . . . to skilled nurses, therapists, CNA's and licensed care professionals . . . activity personnel & kitchen staff. . . all treat their residents as if they are their own family members.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing formal complaints about abuse reporting and resident money protection, plus recurring issues with safety hazards and fire safety systems across multiple years. The most frequent problems involve fire safety equipment maintenance, basic care quality including nutrition and accident prevention, and resident protection from harm. While all violations show correction dates, the persistence of safety and care issues across surveys from 2023 to 2025 suggests ongoing operational challenges that warrant careful consideration.
Jun 12, 2025Routine5
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
May 22, 2024Routine9
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
May 1, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 13, 2023Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Allure of Mt Carroll
for profit
Chain Affiliation
Allure Healthcare Services
15 facilities nationwide
Chain avg rating: 2.6/5 · Rank 1 of 15 (Best)
Ownership & Management
Owners
Mn1 Management CORP
Owner · Organization
Goldberg, Jeremy
Owner
Oseroff, Meyer
Owner
Nudell, Michael
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit alluremtcarroll.com
Medicare data downloads
Original nursing home datasets
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