Allendale Rehabilitation and Healthcare Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy programs. Still worth an in-person visit.
based on 161 Google reviews

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What this means for your family
While the facility's physical therapy and nursing staff receive high praise for clinical outcomes, there is a concerning pattern of reports regarding neglect and slow response times. If you choose this facility, ensure you have a plan for frequent, unscheduled visits to monitor your loved one's hygiene and care, and be prepared to advocate firmly regarding any billing or medical concerns.
Google Reviews
Google Reviews
161 reviews on Google“Allendale Rehabilitation and Healthcare Center receives a high volume of positive feedback, particularly regarding its physical therapy department and the friendliness of its staff. However, there is a recurring pattern of critical concerns regarding staffing levels, hygiene, and responsiveness to basic patient needs, which some families describe as a significant risk to quality of care. Families considering this facility should weigh the strong clinical rehab outcomes against these serious reports of neglect and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy programs
- Warm, welcoming, and professional nursing staff
- Clean, modern, and well-maintained facility renovations
- Strong administrative and social work support
Concerns
- Slow or non-existent response to call bells (mentioned by 3 reviewers)
- Poor hygiene and lack of assistance with personal care (diapers/bathing) (mentioned by 4 reviewers)
- Understaffing leading to neglect or delayed care (mentioned by 4 reviewers)
- Aggressive billing practices and financial pressure (mentioned by 2 reviewers)
- Inconsistent medical management (medication errors/untreated conditions) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 164 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those are integrated into a resident's daily routine?
- 2With the recent renovations, what are some of the favorite common areas or updated spaces that residents enjoy spending time in?
- 3How does the nursing team ensure that call bells are answered promptly, especially during busy shift changes?
- 4Could you walk us through the protocols for medication management and how you ensure accuracy and consistency for every resident?
- 5What specific steps are in place to ensure that personal care needs, like assistance with bathing and hygiene, are met consistently throughout the day?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting physicians and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My Mom could hardly walk when she went in and left there able to do 25 minutes on a bike after an hour if PT. Their nursing staff and aids were absolutely wonderful, patient and so accommodating to my mom.”
“My mom was in the subacute rehab for a little over a week before we told them we were removing her due to lack of confidence in their staff and general lack of quality in this facility. Med screw-ups, missed meals, she received only one chair bath in 10 days.”
“Nurse aids were surly and did not answer the call bell for assistance for 30, 60 and even 90 minutes in some cases, leaving my mother wet in the bed for hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing multiple complaints over recent years, leading to findings in infection control, safety violations, and abuse reporting failures. The most recurring issues involve infection control problems, fire safety deficiencies, and medication management oversight. While all violations show correction dates, the facility has struggled with basic safety systems and infection prevention across multiple surveys, suggesting ongoing operational challenges that warrant careful consideration.
Nov 25, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 25, 2025Routine11
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Aug 8, 2025Complaint1
Egress Deficiencies
Install proper backup exit lighting.
Jun 21, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Jun 21, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 11, 2022Routine13
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
Allendale Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 23 of 80
Ownership & Management
Owners
Flagler, Osher
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kahanow, Aviva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Levovitz, Tzvi
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokeach, Fraide
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokowsky, Yitzchok
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
161 reviews from families & visitors
Official Website
Visit allendalehc.com
Medicare data downloads
Original nursing home datasets
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