Alexandria Care Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 9 Google reviews
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What this means for your family
While the facility has historically been praised for its cleanliness and the compassion of its frontline staff, recent reviews indicate a significant decline in administrative oversight and communication. We strongly recommend scheduling an in-person tour to observe current staff morale and asking direct questions about their current leadership policies before making a decision.
Google Reviews
Google Reviews
9 reviews on Google“Alexandria Care Center receives highly polarized feedback, with recent reviews highlighting significant concerns regarding administrative leadership and communication. While some past visitors praised the facility for its cleanliness and compassionate care, recent reports describe a disorganized environment and poor staff morale.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate frontline staff
- Consistent attention to resident hygiene and grooming
Concerns
- Poor administrative leadership and lack of accountability (mentioned by 2 reviewers)
- Unprofessional communication and rudeness from staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your facility, how do you ensure that residents receive consistent, high-quality attention throughout the day and night?
- 2I noticed some feedback regarding communication styles; what steps is the leadership team taking to ensure that families feel heard and that interactions remain professional and supportive?
- 3With seven recent state violations on record, could you walk me through the specific changes or improvements you have implemented to address those areas and prevent future issues?
- 4Since reviews highlight that your frontline staff are very compassionate with grooming and hygiene, how do you support those team members to ensure they feel empowered and valued in their roles?
- 5Can you describe how the administrative team handles accountability and conflict resolution when a family member has a concern about their loved one's care?
- 6What does a typical social or activity-based day look like for a resident here, and how do you encourage participation among those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“Yes, it's an older building but it's clean and doesn't have that typical nursing home smell. My mother was ALWAYS clean, well dressed, properly fed and all her needs were met.”
“From leadership all the way down, the environment feels disorganized, unprofessional, and uncaring. Jennifer, the administrator, and Jenny, the Assistant Director of Nursing, seem completely disconnected from what is actually happening on the floor.”
“Receptionists are very rude. I called in with clinical questions for my grand parents and was hung up on by two different people.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Alexandria Care Center shows concerning patterns with recurring safety and care deficiencies across multiple surveys, including one complaint-triggered medication error issue filed by families. The facility repeatedly struggles with fire safety systems, medication management, and care quality, with some problems like smoke door deficiencies appearing uncorrected across three separate inspections. While all deficiencies report correction dates, the persistent recurrence of similar safety violations suggests ongoing compliance challenges.
Aug 15, 2025Routine11
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 3, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 30, 2024Routine10
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Conform to length requirements for dead end corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Oct 3, 2023Routine8
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Ownership & Operations
Who Operates This Facility
Alexandria Care Center
government
Ownership & Management
Owners
Witham Memorial Hospital
Owner · Organization
Bailey, Patricia
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Reed, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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