Alden Court Nursing Care & Rehabilitation Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
This facility appears to be a strong option for short-term physical rehabilitation, as evidenced by consistent praise for their therapy team. However, families considering long-term placement should be extremely cautious and conduct unannounced visits, as multiple reviewers have reported significant concerns regarding hygiene and staff responsiveness in the long-term care wing.
Google Reviews
Google Reviews
26 reviews on Google“Alden Court Nursing Care & Rehabilitation Center presents a stark contrast between positive experiences in short-term rehab and severe, recurring allegations of neglect in long-term care. While many rehab patients praise the therapy team and facility aesthetics, multiple families of long-term residents report serious concerns regarding hygiene, staff responsiveness, and patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Attractive, well-maintained building and grounds
- Professional and attentive rehab nursing staff
Concerns
- Neglect and lack of responsiveness to patient needs (mentioned by 6 reviewers)
- Poor cleanliness and housekeeping standards (mentioned by 2 reviewers)
- Difficulty with administrative communication and follow-up (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the focus on rehabilitation, what specific protocols are in place to ensure consistent communication between the therapy team and the nursing staff regarding a resident's daily progress?
- 2I noticed the facility has a large capacity of 142 residents; what systems are in place to ensure that individual needs are met promptly and that staff remain responsive to call lights throughout the day?
- 3Could you walk me through your current housekeeping schedule and the specific steps taken to maintain high standards of cleanliness in resident rooms and common areas?
- 4What is your process for keeping families updated on medication management changes, and how do you ensure there is clear, proactive follow-up from the administrative team?
- 5With the facility being well-regarded for its physical and occupational therapy, how do you integrate those active rehab goals into the resident's daily social and recreational life?
- 6In the event of a medical change or emergency, what is the exact chain of communication to ensure family members are notified immediately and involved in the care plan?
Personalized based on this facility's data
Key Review Excerpts
“The energy and commitment for my well-being and progress was apparent among nursing staff and administration, too.”
“The rehab section of this facility is decent. However, the long term care side is lacking majorly.”
“I walked in this morning and my clients room was disgusting!!! Papers makes menus straw wrappers all over the floor!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 14 deficiencies across multiple surveys with recurring issues in medication management, care planning, and safety oversight. A family filed a complaint regarding medical records protection in 2023. The most concerning pattern involves repeated pharmacy service violations and inadequate care planning that spans different survey periods, though the facility has provided correction dates for all identified deficiencies.
Jun 11, 2025Routine4
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jul 23, 2024Routine4
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
May 31, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 21, 2023Routine5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Ownership & Operations
Who Operates This Facility
Alden Court Nursing Care & Rehabilitation Center
nonprofit
Ownership & Management
Owners
Southcoast Long-Term Care Services, INC.
Owner · Organization
Southcoast Health System INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit aldencourtnursing.com
Medicare data downloads
Original nursing home datasets
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