Aitkin Health Services
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 9 Google reviews
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What this means for your family
While many families report a warm, compassionate environment, the facility has faced serious allegations regarding delayed emergency response times. When touring, we strongly recommend asking for a detailed explanation of their emergency medical protocols and how they prioritize resident health over administrative or payment concerns.
Google Reviews
Google Reviews
9 reviews on Google“Aitkin Health Services is frequently praised for its compassionate and loving nursing staff, with multiple families describing the environment as family-like. However, a serious concern exists regarding emergency response protocols, as one reviewer reported a significant delay in medical intervention during a critical health event.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Warm, family-like atmosphere
- Consistent delivery of quality care
Concerns
- Slow response to medical emergencies
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the intimate size of 42 residents, how does your team foster that warm, family-like atmosphere while ensuring each resident receives personalized attention?
- 2We understand that timely medical care is a top priority for our family; could you walk us through your specific protocols for responding to urgent medical needs or emergencies?
- 3With a 4-star staffing rating, how do you ensure that your nursing team stays connected with families regarding updates on a resident's daily health and well-being?
- 4What are some of the most popular daily activities or social programs that help residents feel engaged and part of the community here?
- 5We are looking for transparency regarding costs; could you help us understand how your pricing structure aligns with the level of care and services provided?
- 6How does your leadership team work to address and resolve any concerns that may arise during a resident's stay to ensure consistent quality of care?
Personalized based on this facility's data
Key Review Excerpts
“Staff here are amazing caring compassionate people! My wife was here and she loved it and adored the staff!”
“My husband spent a year there...caring compassionate staff...we felt like a small family there”
“Mother’s blood pressure 65/37 and they waited 40 mins to call a non emergency transport after daughter gave permission. Nurse was more worried about about holding her bed and payment to hold.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about this facility, triggering 15 of the 38 total deficiencies found across inspections. The most recurring problems involve accident prevention and safety supervision, medication management, and proper reporting of abuse or neglect incidents. While the facility corrects issues when cited, the pattern of repeated safety violations and family complaints suggests ongoing operational challenges that prospective families should carefully consider.
May 15, 2025Routine3
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 30, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Mar 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 12, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 10, 2024Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Apr 24, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Dec 12, 2024
$8,824
Ownership & Operations
Who Operates This Facility
Aitkin Health Services
nonprofit
Chain Affiliation
St. Francis Health Services
14 facilities nationwide
Chain avg rating: 2.9/5 · Rank 8 of 14
Ownership & Management
Owners
St. Francis Health Services of Morris, INC
Owner · Organization
Raw, Carol
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit sfhs.org
Medicare data downloads
Original nursing home datasets
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