Loading EveryPlace content…
A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 70 Google reviews
Email Aiken Rehabilitation and Care Center to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record
Aiken Rehabilitation and Care Center has a middle-range Medicare overall rating. Strengths include compassionate individual nursing staff. Some reviewers note concerns about severe understaffing and neglect of basic hygiene (mentioned by 8 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Aiken Rehabilitation and Care Center receives highly polarized feedback, with some families praising individual staff members for their kindness while others report severe neglect and hygiene issues. Common criticisms include poor communication, understaffing, and concerns regarding basic patient dignity and cleanliness. Families should be aware that experiences appear to vary significantly depending on the specific unit and staff on duty.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The level of care my mother received was absolutely HORRIBLE! We had to call the ambulance 2 times because she was so out of it and developed 2 UTI's and ambulance had to be called twice for her to be transported to the hospital on 2 different occasions from not being changed when needed.”
“There are a number of folks who had a direct hand in caring for my dad and each were fantastic. Jimmy, the nurse on his wing, was prompt when called (not only by my dad but by any patient/resident) and took time to really make sure that the request and more were taken care of.”
“I am torn about my experience in this facility. There are a lot of very good people who work here and try very hard to care for the residents in a kind and humane manner. There are also a bunch of staff who could not care less.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints triggering recent inspections, with the most serious involving failure to report suspected abuse and theft in 2024. The facility shows recurring problems with medication management, food service, and care planning across multiple years. While all deficiencies were reportedly corrected, the pattern of repeat violations in key areas like medication safety and the recent complaint-triggered inspections raise ongoing quality concerns.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aiken Rehabilitation and Care Center
for profit
Venza Care Management
25 facilities nationwide
Chain avg rating: 2.5/5 · Rank 5 of 21
Owners
Pepper Hill Snf Operations Holdings LLC
Owner · Organization
Ch Pepper Hill Holdings LLC
Owner (parent company) · Organization
Cw Pepper Hill Holdings LLC
Owner (parent company) · Organization
Lionheart Snf LLC
Owner (parent company) · Organization
Ss Pepper Hill Holdings LLC
Owner (parent company) · Organization
Herzka, Yisroel
Owner (parent company)
Strauss, Susan
Owner (parent company)
Wolofsky, Chava
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit pepperhill.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.