Aiken Rehabilitation and Care Center
Strong Medicare quality ratings; families often praise compassionate individual nursing staff. Still worth an in-person visit.
based on 70 Google reviews
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What this means for your family
This facility has a dedicated activities team and some highly compassionate individual nurses, but the reports of neglect and poor hygiene are critical red flags. If you choose this facility, you must maintain a daily, in-person presence to ensure your loved one's basic needs are met and to bridge the significant communication gaps noted by many families.
Google Reviews
Google Reviews
70 reviews on Google“Aiken Rehabilitation and Care Center receives highly polarized feedback, with some families praising individual staff members for their kindness while others report severe neglect and hygiene issues. Common criticisms include poor communication, understaffing, and concerns regarding basic patient dignity and cleanliness. Families should be aware that experiences appear to vary significantly depending on the specific unit and staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual nursing staff
- Engaging activities department
- Effective physical therapy team
- Warm, personable front-line caregivers
Concerns
- Severe understaffing and neglect of basic hygiene (mentioned by 8 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Facility cleanliness and maintenance issues (odors, peeling paint) (mentioned by 4 reviewers)
- Inconsistent quality of care between shifts (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to communicate directly with nursing leadership if they have questions about their loved one's care?
- 2Given the feedback regarding facility maintenance, what is your current plan for refreshing the living spaces and ensuring the environment remains clean and comfortable for residents?
- 3With the staffing rating being a focus area, how do you ensure that basic hygiene needs and daily assistance are consistently met across all three shifts?
- 4Since the activities department is highly regarded, could you walk us through a typical week of programming and how you encourage residents to participate?
- 5How does your nursing team manage medication administration and ensure that changes in a resident's health status are communicated promptly to family members?
- 6When a resident requires urgent medical attention, what is your protocol for stabilizing them and notifying their primary emergency contact?
Personalized based on this facility's data
Key Review Excerpts
“The level of care my mother received was absolutely HORRIBLE! We had to call the ambulance 2 times because she was so out of it and developed 2 UTI's and ambulance had to be called twice for her to be transported to the hospital on 2 different occasions from not being changed when needed.”
“There are a number of folks who had a direct hand in caring for my dad and each were fantastic. Jimmy, the nurse on his wing, was prompt when called (not only by my dad but by any patient/resident) and took time to really make sure that the request and more were taken care of.”
“I am torn about my experience in this facility. There are a lot of very good people who work here and try very hard to care for the residents in a kind and humane manner. There are also a bunch of staff who could not care less.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
11
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering recent inspections, with the most serious involving failure to report suspected abuse and theft in 2024. The facility shows recurring problems with medication management, food service, and care planning across multiple years. While all deficiencies were reportedly corrected, the pattern of repeat violations in key areas like medication safety and the recent complaint-triggered inspections raise ongoing quality concerns.
Mar 7, 2025Routine1
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Dec 12, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 16, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 14, 2024Complaint1
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Aug 11, 2023Routine4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 5, 2021Routine7
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Aiken Rehabilitation and Care Center
for profit
Chain Affiliation
Venza Care Management
22 facilities nationwide
Chain avg rating: 2.5/5 · Rank 5 of 21
Ownership & Management
Owners
Pepper Hill Snf Operations Holdings LLC
Owner · Organization
Ch Pepper Hill Holdings LLC
Owner (parent company) · Organization
Cw Pepper Hill Holdings LLC
Owner (parent company) · Organization
Ss Pepper Hill Holdings LLC
Owner (parent company) · Organization
Strauss, Susan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit pepperhill.com
Medicare data downloads
Original nursing home datasets
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