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Strong Medicare quality ratings; public reviewers often praise compassionate individual nursing staff. Still worth an in-person visit.
based on 70 Google reviews
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No Medicare penalties on record · 1 finding in latest survey
Aiken Rehabilitation and Care Center has a strong overall Medicare rating. Public reviewers frequently mention: compassionate individual nursing staff and engaging activities department. Review the component ratings and current source records before deciding.
Aiken Rehabilitation and Care Center receives highly polarized feedback, with some families praising individual staff members for their kindness while others report severe neglect and hygiene issues. Common criticisms include poor communication, understaffing, and concerns regarding basic patient dignity and cleanliness. Families should be aware that experiences appear to vary significantly depending on the specific unit and staff on duty.
Quality Themes
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Concerns
Rating Trends
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Distribution · 75 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The level of care my mother received was absolutely HORRIBLE! We had to call the ambulance 2 times because she was so out of it and developed 2 UTI's and ambulance had to be called twice for her to be transported to the hospital on 2 different occasions from not being changed when needed.”
“There are a number of folks who had a direct hand in caring for my dad and each were fantastic. Jimmy, the nurse on his wing, was prompt when called (not only by my dad but by any patient/resident) and took time to really make sure that the request and more were taken care of.”
“I am torn about my experience in this facility. There are a lot of very good people who work here and try very hard to care for the residents in a kind and humane manner. There are also a bunch of staff who could not care less.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
11
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints triggering recent inspections, with the most serious involving failure to report suspected abuse and theft in 2024. The facility shows recurring problems with medication management, food service, and care planning across multiple years. While all deficiencies were reportedly corrected, the pattern of repeat violations in key areas like medication safety and the recent complaint-triggered inspections raise ongoing quality concerns.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aiken Rehabilitation and Care Center
for profit
Venza Care Management
22 facilities nationwide
Chain avg rating: 2.5/5 · Rank 5 of 21
Owners
Pepper Hill Snf Operations Holdings LLC
Owner · Organization
Ch Pepper Hill Holdings LLC
Owner (parent company) · Organization
Cw Pepper Hill Holdings LLC
Owner (parent company) · Organization
Ss Pepper Hill Holdings LLC
Owner (parent company) · Organization
Strauss, Susan
Owner (parent company)
Key personnel
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Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
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Official Website
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