Ahsl Jenison Maplewood
Families consistently rate this highly — reviewers highlight warm, attentive, and compassionate staff. Schedule a visit to confirm the fit.
based on 21 Google reviews
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What this means for your family
This facility is highly regarded for its engaging activity program and responsive, compassionate staff, particularly in the memory care unit. However, because some families have reported concerns regarding housekeeping and dietary quality, we recommend you tour the facility during off-peak hours and specifically ask to see the current menu and cleaning schedule for resident rooms.
Google Reviews
Google Reviews
21 reviews on Google“American House Jenison generally receives high praise for its warm, attentive staff and engaging activities, with many families noting that their loved ones felt comfortable and well-cared for. However, there are significant reports of declining service quality, specifically regarding cleanliness, dietary standards, and staffing levels, which suggests a potential inconsistency in the care experience.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and compassionate staff
- Engaging activities and field trips
- Person-centered care approach
- Welcoming and home-like community atmosphere
Concerns
- Inconsistent cleanliness and lack of housekeeping assistance (mentioned by 2 reviewers)
- Poor dietary quality and lack of attention to special nutritional needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Since the community is smaller with 20 residents, how do you ensure that housekeeping and room cleanliness remain consistent for everyone?
- 2I understand that nutrition is vital; could you walk me through how you accommodate specific dietary needs or preferences for residents with health restrictions?
- 3Given the positive feedback on your field trips and outings, what does a typical week of activities look like for a resident here?
- 4How does your team coordinate with outside medical providers to ensure that residents receive timely care during an emergency?
- 5With your focus on person-centered care, how do you tailor your daily support to match the unique personality and routine of each resident?
- 6What is the process for families to provide feedback on the dining experience or facility maintenance to ensure high standards are maintained?
Personalized based on this facility's data
Key Review Excerpts
“The staff was genuine and attentive. I had gotten to know most of them during the last month as I visited most every day -- and I would recommend them each without hesitation.”
“Lynsi is amazing and extremely attentive and responsive to questions, texts, phone calls, etc.. It was one of the hardest things I’ve ever done putting my 92 year old Dad into memory care, but it was necessary for his safety.”
“My mother had to clean her own room and bathroom because of lack of help (realize that our monthly pay didn't change). In addition little thought was given to special diet needs with many times pizza or hot dogs were being served.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The facility has had several investigations regarding resident mistreatment, including instances of physical roughness by a staff member and verbal abuse by another. While the facility has implemented corrective action plans and terminated involved employees, these incidents indicate significant concerns regarding staff conduct and resident safety.
Sep 29, 2025Complaint
Resident A was physically mistreated by direct care worker Selina Braddock, who forcefully grabbed the resident's arm during a transfer, causing pain and visible finger-shaped indentations.
Aug 14, 2025RoutineCleanReport
No deficiencies found during this inspection.
Feb 26, 2025Complaint
Staff member Pamela Berridge was verbally abusive to Resident A, telling the resident to 'shut up' regarding hallucinations and slamming the door.
Mar 6, 2024Complaint
Allegation that Resident A does not receive adequate care at the facility.
Ownership & Operations
Who Operates This Facility
Ah Jenison Subtenant LLC
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit americanhouse.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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