Aerius Health Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 98 Google reviews
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What this means for your family
While Aerius Health Center offers high-quality physical therapy and a modern environment, the recurring reports of neglect and slow response times are significant red flags. If you choose this facility, we strongly recommend having a family member present frequently to advocate for your loved one's basic needs, such as hygiene and medication administration.
Google Reviews
Google Reviews
98 reviews on Google“Aerius Health Center is a visually appealing, modern facility that receives consistent praise for its physical therapy department and clean environment. However, many families report severe concerns regarding chronic understaffing, neglectful nursing care, and poor communication, with multiple accounts of residents being left in soiled conditions or waiting hours for assistance.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean, modern, and well-maintained facility
- Professional and attentive individual staff members
- Good food quality and flexible dining options
Concerns
- Chronic understaffing leading to long response times for call lights (mentioned by 14 reviewers)
- Neglect regarding hygiene and toileting assistance (mentioned by 11 reviewers)
- Medication management errors and delays (mentioned by 8 reviewers)
- Poor communication and unresponsiveness from management/nursing (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's 5-star rating for physical and occupational therapy, how are these programs integrated into a resident's daily routine?
- 2With the current staffing levels, what is your specific protocol for ensuring timely responses to call lights, especially during evening and overnight shifts?
- 3Could you walk me through the process for medication administration and how you double-check to ensure accuracy and prevent delays?
- 4What systems are in place to ensure consistent assistance with hygiene and toileting, and how do you monitor that these needs are being met promptly?
- 5How does your management team keep families updated on their loved one's care, and what is the best way for us to reach a nurse or administrator if we have a concern?
- 6Beyond the therapy programs, what kind of social activities or engagement opportunities are available to keep residents active and connected throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The facility is super nice. Very clean and well tended. Everyone was very nice to me and took very good care of me from all the nurses and aids to all my PT and OT people.”
“My grandmother was on strict bedrest, while in their care, she fell, and broke her arm, and they did not even notice nor examine her properly. A week later, she was taken to the hospital again due to her blood pressure and that’s when they noticed her arm was severely bruised and broken.”
“Call lights are on 10-60 minutes while multiple staff pass by the room ignoring. I hear patients yelling for help bc lights are ignored.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who got a urinary tract infection
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Aerius Health Center has ongoing challenges with fire safety systems, emergency preparedness, and resident care planning that appear repeatedly across recent surveys, though families did file complaints resulting in findings about resident rights and care quality. The facility shows persistent issues with smoke detection systems, emergency exits, and care assessment processes that recur even after reported corrections. While all deficiencies have correction dates, the pattern of repeated violations in critical safety areas may concern families evaluating this facility.
Aug 6, 2025Routine1
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jun 26, 2024Routine20
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
May 7, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jul 3, 2023Routine13
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Environmental Deficiencies
Keep all essential equipment working safely.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
May 24, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Aerius Health Center
for profit
Ownership & Management
Owners
Nasir, Shahida
Owner
Zara Management LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit aeriushealthcenter.com
Medicare data downloads
Original nursing home datasets
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