Accura Healthcare of Newton East, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 10 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (14 vs median 5)
Bottom 25% in IA · Below recommended RN staffing · Worst in ACCURA HEALTHCARE chain · $19,744 in fines
What this means for your family
While the facility has received praise for its memory care, the recent reports of pest issues and administrative dishonesty are significant red flags. We strongly recommend conducting an unannounced tour to inspect the cleanliness of the hallways and asking direct questions about staff licensing and current pest control measures before committing.
Google Reviews
Google Reviews
10 reviews on Google“Accura Healthcare of Newton East receives highly polarized feedback, with some families praising the kindness and cleanliness provided to memory care residents, while others report significant concerns regarding facility hygiene and administrative transparency. Recent reports highlight serious issues with pest control and communication, suggesting a decline in the quality of care and facility management compared to earlier positive experiences.”
Quality Themes
Tap a score for detailsStrengths
- Kind and dignified care for memory care residents
- Clean, well-maintained environment reported by some families
- Responsive communication regarding family concerns
Concerns
- Poor facility hygiene and pest issues (mentioned by 2 reviewers)
- Lack of transparency and honesty regarding room availability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about the kind and dignified care provided to your memory care residents; could you tell me more about how you personalize their daily routines?
- 2What specific steps is the facility taking to ensure the highest standards of cleanliness and hygiene in the resident rooms and common areas?
- 3How does the nursing team communicate important updates or changes in health status to family members to ensure we are always in the loop?
- 4With the recent state inspections, what specific improvements or corrective actions have been implemented to address the identified deficiencies?
- 5Can you walk me through the protocol for handling a medical emergency or a sudden change in a resident's condition during the night?
- 6How do you manage room availability and the transition process to ensure families have clear and transparent information during the move-in period?
Personalized based on this facility's data
Key Review Excerpts
“She had such excellent care physically and was treated with kindness, love, and dignity. She was truly valued as a person.”
“Currently have roaches and bed bugs. Staff is allowing CNA's to work there that doesn't have their CNA license.”
“They said my grandma would have a hospice room in a week or two back in April and the room wouldn't of been ready actually in a long time so they lied to us.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
6
measures
7
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints triggering 17 deficiencies, including serious concerns about abuse reporting failures and unsafe living conditions. The facility shows persistent problems across care planning, resident rights, and environmental safety that span multiple years and surveys. While all issues have correction dates, the recurring nature of deficiencies in core care areas and the volume of family complaints suggest ongoing quality concerns that warrant careful consideration.
Aug 7, 2025Complaint3
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 19, 2025Routine18
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have an externally vented heating system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Dec 11, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Mar 19, 2024Routine5
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 19, 2024Complaint9
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nov 2, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Feb 19, 2025
$19,744
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Mar 13, 2026InspectionClean
Fed violations: 0, State violations: 0
Feb 18, 2026InspectionClean
Fed violations: 9, State violations: 0
Nov 13, 2025ComplaintClean
Fed violations: 0, State violations: 0
Sep 22, 2025ComplaintClean
Fed violations: 0, State violations: 0
Aug 7, 2025ComplaintClean
Fed violations: 3, State violations: 1
Mar 31, 2025InspectionClean
Fed violations: 0, State violations: 0
Feb 19, 2025InspectionClean
Fed violations: 11, State violations: 1
Jan 11, 2025ComplaintClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Accura Healthcare of Newton East, LLC
for profit
Chain Affiliation
Accura Healthcare
41 facilities nationwide
Chain avg rating: 2.4/5 · Rank 30 of 37 (Worst)
Ownership & Management
Owners
Leneave, Thomas
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit accura.healthcare
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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Traditions Memory Care of Newton
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