Accura Healthcare of Carroll
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 21 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (23 vs median 5)
Bottom 25% in IA · Worst in ACCURA HEALTHCARE chain
What this means for your family
We strongly advise extreme caution when considering this facility. Recent reports of medication errors and neglect are severe; if you proceed, you must demand a detailed plan for how they monitor medication administration and ensure resident safety, as current reviews suggest a significant breakdown in basic care standards.
Google Reviews
Google Reviews
21 reviews on Google“Accura Healthcare of Carroll faces severe criticism regarding patient safety, medication management, and staff professionalism. Recent reviews from 2025 highlight dangerous errors, including medication administration mistakes and neglect, contrasting sharply with older, more neutral feedback.”
Quality Themes
Tap a score for detailsStrengths
- Accessible facility layout
- Variety of resident activities
Concerns
- Medication administration errors (mentioned by 2 reviewers)
- Negligent supervision leading to falls or injury (mentioned by 2 reviewers)
- Poor staff responsiveness and unprofessional behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on medication management in the industry, can you walk me through the specific safety protocols and double-check systems you have in place to ensure residents receive the correct dosages on time?
- 2I noticed the facility offers a wide variety of activities; could you tell me more about how you encourage residents to participate and how you tailor these programs to those with different mobility levels?
- 3With the current staffing levels, what is your process for ensuring that residents are supervised closely enough to prevent falls or accidents, especially during high-traffic times of the day?
- 4How do you ensure that families are kept in the loop regarding their loved one's health status or any changes in their care plan, and what is the best way for us to communicate with the nursing team?
- 5I see that you have responded to some feedback online; how do you use input from families and residents to make tangible improvements to the quality of care and daily operations here?
- 6What specific training or support do you provide your staff to ensure they remain attentive and professional when responding to resident needs, particularly during busy shifts?
Personalized based on this facility's data
Key Review Excerpts
“They gave my grandpa wrong medication for 3 weeks before they realized it. They gave him someone else’s medicine. They also forgot to give him his pain medicine for 3 days for his cancer.”
“The nursing staff( nurse of the year, mind you, ) put a drug order in for my dad to take an antidepressant which the doctor NEVER ordered it for him.”
“My grandma was staying here and she broke her hip falling out of her chair. She was supposed to have a sensor on her and her chair. The sensor on her was taken off and they claimed she kept picking it off herself but she has little to no mobility in her hands.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
10
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints triggering 27 of 59 deficiencies, with recurring issues in nursing staffing, medication management, and resident rights. The facility shows persistent problems across surveys including inadequate staffing levels, medication errors, and failures to properly notify families of resident incidents. While most violations have correction dates, one recent nursing staffing deficiency remains without a correction plan, suggesting ongoing care concerns.
Dec 23, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Oct 15, 2025Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jun 24, 2025Complaint6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 13, 2025Routine13
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 13, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Dec 24, 2024Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Federal Penalties
Payment Denial
Mar 13, 2025
3-day denial
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Apr 29, 2026InspectionClean
Fed violations: 0, State violations: 0
Apr 2, 2026InspectionClean
Fed violations: 14, State violations: 1
Mar 5, 2026ComplaintClean
Fed violations: 0, State violations: 0
Dec 23, 2025ComplaintClean
Fed violations: 1, State violations: 0
Dec 12, 2025ComplaintClean
Fed violations: 0, State violations: 0
Nov 13, 2025OtherClean
Fed violations: 0, State violations: 0
Oct 15, 2025ComplaintClean
Fed violations: 2, State violations: 0
Jun 25, 2025ComplaintClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Accura Healthcare of Carroll
for profit
Chain Affiliation
Accura Healthcare
41 facilities nationwide
Chain avg rating: 2.4/5 · Rank 28 of 37 (Worst)
Ownership & Management
Owners
Accura Midwest Healthcare LLC
Owner (parent company) · Organization
Leneave, Thomas
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit accura.healthcare
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Sunnybrook of Carroll
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Swan Place
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St Anthony Nursing Home
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Regency Park Nursing & Rehab Center of Carroll
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