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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 91 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Accolade Healthcare of Pontiac has a middle-range Medicare overall rating. Strengths include helpful and professional admission staff. Some reviewers note concerns about allegations of severe neglect and poor medical care leading to serious health complications (mentioned by 4 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Accolade Healthcare of Pontiac receives high praise for its admission process, particularly regarding the helpfulness of staff like Kaitlyn, and many families describe the environment as warm and homey. However, there are serious, recurring allegations of neglect, poor medical outcomes, and financial disputes that contrast sharply with the positive reviews. Families should carefully weigh the reported friendliness of the staff against the critical concerns regarding patient safety and quality of care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 70 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“The only thing I was disappointed in was a nurse that did not really seem to care and told me she had been there quite a few years. Not enough CNAs.”
“Dad reports the help was wonderful, PT was great but food was often cold.”
“My mother developed massive bedsores that required emergency surgery. This place is a disaster and should be shut down immediately.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows recurring problems with fire safety and infection control across multiple surveys, with families filing complaint reports about treatment quality and resident care. Most concerning are repeated deficiencies in fire safety systems, infection prevention, and care planning that persist across different inspections. While the facility reports correcting issues, the pattern of recurring violations in critical safety areas suggests ongoing compliance challenges that families should carefully consider.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jun 17, 2026
$19,250
Accolade Healthcare of Pontiac
for profit
Accolade Healthcare
6 facilities nationwide
Chain avg rating: 2.7/5 · Rank 2 of 6
Owners
Freedman, Moshe
Owner
Key personnel
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