Accolade Healthcare of Pontiac
Strong Medicare quality ratings; families often praise helpful and professional admission staff. Still worth an in-person visit.
based on 91 Google reviews
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What this means for your family
While the facility is frequently praised for its clean environment and helpful admissions team, there are severe, recurring reports of neglect and poor medical outcomes. Families should conduct a thorough, unannounced visit and ask specifically about nurse-to-patient ratios and the facility's protocol for managing complex medical needs to ensure your loved one's safety.
Google Reviews
Google Reviews
91 reviews on Google“Accolade Healthcare of Pontiac receives high praise for its admission process, particularly regarding the helpfulness of staff like Kaitlyn, and many families describe the environment as warm and homey. However, there are serious, recurring allegations of neglect, poor medical outcomes, and financial disputes that contrast sharply with the positive reviews. Families should carefully weigh the reported friendliness of the staff against the critical concerns regarding patient safety and quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and professional admission staff
- Warm, friendly, and caring nursing/CNA staff
- Clean and comfortable facility environment
- Effective physical therapy and rehabilitation services
Concerns
- Allegations of severe neglect and poor medical care leading to serious health complications (mentioned by 4 reviewers)
- Understaffing issues affecting quality of care (mentioned by 2 reviewers)
- Cold or unsatisfactory food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how responsive the management is to feedback; how does the leadership team work with families to address any concerns that arise regarding daily care?
- 2We noticed the nursing and CNA staff are often described as very warm and caring; how do you ensure that this high level of personal connection is maintained during busy shifts?
- 3What specific protocols are in place to ensure medical needs are met promptly and safely, especially during overnight hours or emergencies?
- 4Since we are looking for consistent quality of care, how does the facility manage staffing levels to ensure every resident gets the attention they need?
- 5Could you tell us more about the dining experience, specifically how the menu is planned to ensure meals are both nutritious and enjoyable for the residents?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The only thing I was disappointed in was a nurse that did not really seem to care and told me she had been there quite a few years. Not enough CNAs.”
“Dad reports the help was wonderful, PT was great but food was often cold.”
“My mother developed massive bedsores that required emergency surgery. This place is a disaster and should be shut down immediately.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems with fire safety and infection control across multiple surveys, with families filing complaint reports about treatment quality and resident care. Most concerning are repeated deficiencies in fire safety systems, infection prevention, and care planning that persist across different inspections. While the facility reports correcting issues, the pattern of recurring violations in critical safety areas suggests ongoing compliance challenges that families should carefully consider.
Mar 12, 2026Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Aug 5, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 23, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 4, 2025Routine9
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 23, 2024Routine23
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper storage of liquid oxygen.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 16, 2024Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Accolade Healthcare of Pontiac
for profit
Chain Affiliation
Accolade Healthcare
7 facilities nationwide
Chain avg rating: 2.7/5 · Rank 2 of 6
Ownership & Management
Owners
Freedman, Moshe
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
91 reviews from families & visitors
Official Website
Visit accoladehc.com
Medicare data downloads
Original nursing home datasets
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