Abbey Delray South
Strong Medicare quality ratings; families often praise highly active and engaging independent living community. Still worth an in-person visit.
based on 101 Google reviews

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What this means for your family
Abbey Delray South offers a vibrant, high-quality independent living experience, but the Health Center requires extreme caution. If you are considering the rehab unit, you must visit in person, observe response times for call buttons, and ensure you have a dedicated family advocate present daily to oversee medication and hygiene needs.
Google Reviews
Google Reviews
101 reviews on Google“Abbey Delray South presents a stark contrast between its highly-rated independent living community and its polarizing health and rehabilitation center. While many residents praise the beautiful grounds, active lifestyle, and professional staff in independent living, the rehab facility faces frequent, serious allegations regarding neglect, slow response times, and poor communication. Families should be aware that experiences in the health center appear highly inconsistent, ranging from exceptional care to claims of unsafe conditions.”
Quality Themes
Tap a score for detailsStrengths
- Highly active and engaging independent living community
- Effective and professional physical therapy team
- Beautifully maintained grounds and facilities
- Many long-term, dedicated staff members
Concerns
- Slow or non-existent response times to call buttons (mentioned by 7 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 6 reviewers)
- Inconsistent nursing care and lack of empathy (mentioned by 5 reviewers)
- Medication management errors (mentioned by 3 reviewers)
- Unsanitary room conditions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much the management engages with the community through reviews; how does that commitment to communication translate to how families are kept updated on their loved one's daily care?
- 2We've heard great things about the physical therapy team here; could you tell us more about how they work with residents to maintain their mobility?
- 3With such a high staffing rating, what specific protocols are in place to ensure that call buttons are answered promptly, especially during busy night shifts?
- 4Can you walk us through your process for medication management to ensure everything is administered accurately and consistently every day?
- 5What does a typical day of social engagement and activities look like for the residents here?
- 6In the event of a medical emergency after hours, what is the specific procedure for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy potion is especially good and if you really want to get in shape, it’s the place to come.”
“The PT/OT therapists were exceptional. My mother went from needing a Hoyer lift to get from her bed to the wheelchair to being able to walk.”
“I'm not sure how legitimate some of these reviews are. My mom was placed at Abbey Delray South after surgery. There were roaches everywhere, the rooms are filthy, the closet collapsed on her roommate.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Abbey Delray South shows a concerning pattern of recurring deficiencies across multiple surveys, with families filing complaints that triggered investigations in three instances. The facility consistently struggles with basic daily care, medication management, and nutrition services, with identical issues appearing across 2022, 2023, and 2025 surveys despite reported corrections. While all deficiencies show correction dates, the repeated nature of problems in fundamental care areas suggests ongoing operational challenges that families should carefully consider.
Feb 20, 2025Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jul 11, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 12, 2023Routine10
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have exits that are accessible at all times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 12, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Jun 9, 2022Routine10
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Dec 15, 2023
$4,963
Ownership & Operations
Who Operates This Facility
Abbey Delray South
nonprofit
Chain Affiliation
Lifespace Communities
16 facilities nationwide
Chain avg rating: 4.0/5 · Rank 10 of 16
Ownership & Management
Owners
Lifespace Communities INC
Owner · Organization
Lifespace, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
101 reviews from families & visitors
Official Website
Visit abbeydelraysouth.com
Medicare data downloads
Original nursing home datasets
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