A & M INC.
Families consistently rate this highly — reviewers highlight clean and home-like environment. Schedule a visit to confirm the fit.
based on 8 Google reviews
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What this means for your family
This facility is a strong candidate if you are looking for a clean, home-like atmosphere where staff prioritize personalized attention. Because many reviews lack specific details, you should visit in person to verify the current level of activity and dining variety.
Google Reviews
Google Reviews
8 reviews on Google“A & M Inc. is highly regarded by families for its clean environment and staff that treats residents like family. While some reviews are brief, multiple visitors highlight the friendly employees and the facility's ability to provide personalized care for residents with high needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean and home-like environment
- Friendly and attentive staff
- High-quality personalized care
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the facility feels so much like a home, how do you involve residents in making the space feel personal to them?
- 2With such a small and intimate group of 12 residents, how do you ensure each person's specific daily routine and preferences are honored?
- 3We've heard wonderful things about how attentive the staff is; how do you foster that culture of friendliness among your team?
- 4What kind of daily activities or social outings do you organize to keep the residents engaged with one another?
- 5In a cozy setting like this, what is the specific protocol if a resident has a medical emergency during the night?
- 6How do you manage meal planning to ensure it stays high-quality and personalized for each resident's dietary needs?
Personalized based on this facility's data
Key Review Excerpts
“The Bray Road facility treated us like family. My relative was bed-bound in other facilities, but after moving to Serenity, the staff made sure that that wasn't the case!”
“Staff provide quality care . The place is clean and it feels like your at home. Would recommend to families need a place for love ones .”
“I went to visit my sister nice place, friendly employees, my sister enjoy it there.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
This facility has a history of serious concerns, including a substantiated investigation involving physical and verbal abuse of a resident by a former staff member. Recent renewal inspections also identified failures in maintaining complete staff schedules and performing required annual reviews of resident care agreements.
Jul 1, 2024Routine
Staff schedules were incomplete, only including first names and shifts worked instead of full names and job titles.
Resident care agreements were not being reviewed at least annually for one resident.
May 10, 2023Complaint
Video evidence confirmed a staff member was physically and verbally abusive to a resident, including slapping the resident's face and using derogatory language.
Aug 26, 2020OtherCleanReport
No deficiencies found during this inspection.
Dec 8, 2011RoutineCleanReport
No deficiencies found during this inspection.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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