Zebulon Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 32 Google reviews
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What this means for your family
While the facility's physical and occupational therapy teams are highly regarded for helping residents regain mobility, there are recurring, serious reports of medical negligence and poor fall prevention. Families should exercise extreme caution and maintain a very active, daily presence to monitor wound care and medication management if choosing this facility.
Google Reviews
Google Reviews
32 reviews analyzed“Zebulon Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated therapy team and helpful admissions staff, while others report severe concerns regarding clinical oversight and patient safety. Several reviewers highlight instances of neglected medical needs, such as unmanaged wounds and delayed responses to falls, suggesting significant inconsistency in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Helpful and responsive admissions department
- Warm and attentive CNA staff
- Clean and well-maintained facility environment
Concerns
- Inadequate medical oversight and wound care (mentioned by 5 reviewers)
- Frequent falls and lack of fall prevention (mentioned by 3 reviewers)
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- Poor communication from nursing staff to families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how do you integrate those services into a resident's daily routine to ensure they stay active?
- 2I noticed the staffing rating is lower than other areas; what steps is the leadership team taking to ensure that residents receive timely assistance when they call for help?
- 3Could you walk me through your current protocols for fall prevention and how you monitor residents who may be at a higher risk?
- 4I see that you are active in responding to feedback online; how do you typically handle communication with families when there is a change in a resident's medical status or care plan?
- 5Regarding wound care and medical oversight, what is your process for ensuring that specialized needs are monitored consistently by your nursing staff?
- 6What kind of social activities or community engagement opportunities do you offer to help residents feel connected and supported during their stay?
Personalized based on this facility's data
Key Review Excerpts
“The staff is, without exception, absolutely wonderful. They showed a deep level of care and caring from the moment we got there to the day we left.”
“The CNA'S there are very nice and helpful but the nurses and physical therapists don't show compassion or proper care.”
“PT and OT did an amazing job with his rehab. He never had any issues with the care he received.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Zebulon Rehabilitation Center has a concerning pattern of recurring issues with resident assessments appearing in both 2024 and 2025 surveys, and medication management problems found in 2023 and 2025. The facility shows 13 deficiencies across three surveys in areas including daily care assistance, dietary accommodations, and facility administration, though all violations have been corrected by the provider.
Jul 24, 2025Routine2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 27, 2024Routine4
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Mar 31, 2023Routine7
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Zebulon Rehabilitation Center
for profit
Chain Affiliation
Sovereign Healthcare Holdings
43 facilities nationwide
Chain avg rating: 3.5/5 · Rank 18 of 43
Ownership & Management
Owners
Sovereign Carolina Holdings LLC
Owner · Organization
Cronquist 2015 Family Tr
Owner (parent company) · Organization
John J Notermann Business Tr
Owner (parent company) · Organization
Mangine, John
Owner (parent company)
Notermann, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit zebulonrehab.com
Medicare data downloads
Original nursing home datasets
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