Zachary Manor Nursing and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 14 Google reviews
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What this means for your family
While some families report positive interactions with specific staff members, the facility has a concerning pattern of reports regarding neglect, poor cleanliness, and safety issues. We strongly advise families to conduct an unannounced visit and observe the cleanliness and staff responsiveness firsthand before making a decision.
Google Reviews
Google Reviews
14 reviews on Google“Zachary Manor Nursing and Rehabilitation Center receives highly polarized feedback, with recent reviews highlighting significant concerns regarding patient safety, cleanliness, and staff responsiveness. While some families report positive experiences with specific staff members during rehabilitation, multiple reports of neglect, poor facility conditions, and communication failures suggest a volatile environment for residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual staff members
- Skilled nursing for post-surgery recovery
- Effective physical therapy for some patients
Concerns
- Neglect and slow response to patient needs (mentioned by 3 reviewers)
- Poor cleanliness and facility maintenance (mentioned by 3 reviewers)
- Poor communication and unprofessional management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a 3-star staffing rating; could you walk me through how you ensure residents receive timely assistance when they press their call lights?
- 2Given that some families have expressed concerns about facility maintenance, what is your current protocol for ensuring rooms and common areas are kept clean and well-maintained?
- 3I appreciate that your team responds to online feedback; how do you use that family input to improve communication and transparency with residents' loved ones?
- 4Since your facility is noted for effective physical therapy, how do you coordinate those sessions with the daily social activities to ensure residents stay active and engaged?
- 5With the recent focus on medication management, could you explain the oversight process you have in place to ensure accuracy and consistency for residents?
- 6How does your nursing staff handle urgent medical needs or changes in a resident's condition, especially during overnight or weekend shifts?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff was so kind and loving. I was able to visit often and was alw”
“My mother was cared for in the most loving and compassionate way at Zachary Manor for over 7 years. She had dementia, which this facility specializes in treating.”
“This place is not clean one but the floors in the room are so dirty the carpet in the hallways are dirty Nobody moves or can give any info out when asked a question”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced 6 complaint-triggered deficiencies where families reported concerns about nursing staffing, safety, resident rights, care planning, and record keeping. Recurring problems span care planning and assessment, nursing staffing, and building systems (heating/ventilation). While most issues show correction dates, the facility has ongoing challenges with maintaining adequate staffing and completing proper resident assessments across multiple surveys.
Mar 11, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 11, 2026Routine7
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 8, 2025Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jan 8, 2025Routine6
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jan 8, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 30, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Zachary Manor Nursing and Rehabilitation Center
for profit
Chain Affiliation
Central Management Company
21 facilities nationwide
Chain avg rating: 2.5/5 · Rank 1 of 21 (Best)
Ownership & Management
Owners
Kistachie Health, LLC
Owner · Organization
Prico, INC
Owner · Organization
Maumalanga, Holly
Owner (parent company)
Zimmerman, Freda
Owner (parent company)
Price, Teddy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit zacharymanornursingandrehab.com
Medicare data downloads
Original nursing home datasets
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