York General Hearthstone
Strong Medicare quality ratings; families often praise compassionate nursing staff. Still worth an in-person visit.
based on 9 Google reviews
Watch York General Hearthstone
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While recent reviews highlight successful rehabilitation and compassionate communication, the facility has a history of serious concerns regarding memory care safety and staffing ratios. When touring, we strongly recommend asking for specific details on how they monitor residents with dementia and requesting the current staffing ratios for the unit your loved one would occupy.
Google Reviews
Google Reviews
9 reviews on Google“York General Hearthstone receives polarized feedback, with some families praising the compassionate nursing and therapy staff who facilitate communication during difficult times. However, other reviewers raise serious allegations regarding chronic understaffing, poor management of residents with dementia, and a hostile environment for both residents and employees.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing staff
- Effective therapy department
- Supportive dietary and environmental services
- Helpful communication assistance
Concerns
- Chronic understaffing leading to inconsistent care (mentioned by 2 reviewers)
- Inadequate monitoring and care for dementia/Alzheimer's residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's 5-star health inspection rating, how do you maintain such high standards of care during peak hours when the nursing staff is at its busiest?
- 2I noticed the facility has a large capacity of 127 residents; how do you ensure that each resident receives personalized attention and consistent monitoring throughout the day?
- 3Since memory care is a specialized area, what specific training or protocols do you have in place to ensure residents with dementia receive the extra supervision they need?
- 4How does your therapy department collaborate with the nursing staff to create a cohesive daily routine for residents who are working on rehabilitation goals?
- 5Could you walk me through your process for communicating with families regarding changes in a resident's health status or care needs?
- 6What types of social activities or engagement programs are available to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“Dawana, thank you so much for taking your time to help us Facetime with my dad. He can't hear or really understand what's happening and you take your time to restate things we say, explain things over and over... Can't say thank you enough.”
“I've had my mom recently live here at the Hearthstone and received great care from the Therapy department to the great nursing staff, dietary department, environmental department my mom was able to return to her apartment and return to the life she can enjoy.”
“Their staff, though they boast great care, are incompetent with alzheimer and dementia patients, leaving them to wander and fall throughout their poorly monitored facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
York General Hearthstone has 13 deficiencies across three surveys, with all issues reportedly corrected by the facility. The most recurring problems involve fire safety systems, resident rights notifications, and quality of care issues including dementia treatment and medication management. Recent surveys show fewer deficiencies, suggesting improvement over time, though families should verify current conditions during visits.
Mar 9, 2026Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 21, 2024Routine3
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Oct 17, 2023Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Ownership & Operations
Who Operates This Facility
York General Hearthstone
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit yorkgeneral.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.