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Nursing HomeMedicaid Investigative

Yellowstone River Nursing and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2115 Central Ave, Billings, MT 59102160 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.4/5

based on 41 Google reviews

5
4
3
2
1
Yellowstone River Nursing and Rehabilitation Nursing Home in Billings, MT — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (22 vs median 9.0)
  • High staff turnover (70%)
  • High RN turnover (69%)

Bottom 25% in MT · Below recommended RN staffing · Worst in EDURO HEALTHCARE chain · $141,504 in fines

Source: Medicare data

What this means for your family

While the facility offers a well-equipped rehab gym, the recurring reports of severe neglect and slow response times are deeply concerning. If you choose this facility, we strongly recommend frequent, unannounced visits and active monitoring of your loved one's daily care, particularly regarding call-light response and medication administration.

Google Reviews

Google Reviews

41 reviews on Google
Yellowstone River Nursing and Rehabilitation (formerly Avantara Billings) receives highly polarized feedback, with many families reporting severe neglect, chronic understaffing, and poor communication. While some recent visitors praise the rehab gym and specific staff members, a significant number of reviewers cite dangerous incidents, including patients being left in unsafe positions, delayed responses to call lights, and medication errors.

Quality Themes

Tap a score for details
Food3.0Staff2.0Clean3.0Activities6.0Meds1.0Memory5.0Comms1.0Value2.0

Strengths

  • Large, well-equipped rehabilitation gym
  • Spacious private rehab rooms
  • Some highly dedicated individual nursing and CNA staff
  • Pleasant interior courtyards

Concerns

  • Chronic understaffing leading to neglect (mentioned by 10 reviewers)
  • Slow or non-existent response to call lights (mentioned by 7 reviewers)
  • Poor communication and unprofessional staff behavior (mentioned by 5 reviewers)
  • Medication management and scheduling errors (mentioned by 3 reviewers)
  • Facility cleanliness and odor issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(3)'21(4)'23(6)'25(11)'26(4)

Distribution · 43 analyzed

5
11
4
2
3
1
2
3
1
26

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1With the beautiful courtyards and the large rehab gym on site, what kind of daily activities or social outings do you organize to help residents enjoy the outdoor spaces?
  • 2I noticed the rehab rooms are quite spacious; how does the staff ensure that residents' individual needs are met during their recovery period?
  • 3What specific protocols do you have in place to ensure medication schedules are strictly followed and double-checked by the nursing team?
  • 4How do you manage call light responses during shift changes to ensure that residents receive timely assistance when they need it?
  • 5Could you walk me through your process for maintaining cleanliness and managing odors in the resident rooms and common areas?
  • 6In the event of a medical emergency after hours, what is the immediate communication process between the floor staff and the attending physician?

Personalized based on this facility's data


Key Review Excerpts

My dad got wedged between his bed and wall. He said he felt like he was suffocating. ... When I called the nurse she said the mattress was too big for his bed so when he rolled over the mattress was part way off the bed and tipped pinning him against the wall and bed.

Long-term resident's family · 2022☆☆☆☆

The neglect we have seen has been sick and disheartening. We shouldn’t have to walk in to see our family member hanging out of bed, diaper not even fully on, and covered in food.

Long-term resident's family · 2025☆☆☆☆

The rehabilitation gym was very large and had lots of equipment. The interior courtyards were beautiful and even had a nice fountain. The private rehab rooms was very spacious and included a large TV.

Prospective family member · 2025★★★★★
Source: 41 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.69hrs
92%
Registered nurses for medical care
Total Nursing
3.18hrs
78%
All nurses + aides combined
Staff Turnover
72%
Lower is better (< 30% = good)
RN Turnover
72%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility32.5%
Worse than Avg
Here
32.5%
US
15.5%
MT
20.0%
Yellowstone
17.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.5%
Worse than Avg
Here
28.5%
US
15.3%
MT
19.1%
Yellowstone
28.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility26.7%
Worse than Avg
Here
26.7%
US
14.4%
MT
19.4%
Yellowstone
21.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
95.5%
MT
93.7%
Yellowstone
87.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.9%
Better than Avg
Here
2.9%
US
12.1%
MT
5.0%
Yellowstone
6.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.8%
Worse than Avg
Here
24.8%
US
19.5%
MT
16.4%
Yellowstone
16.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.8%
Better than Avg
Here
92.8%
US
79.8%
MT
73.8%
Yellowstone
69.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.0%
Better than Avg
Here
89.0%
US
81.8%
MT
79.2%
Yellowstone
75.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.2%
Worse than Avg
Here
2.2%
US
1.6%
MT
1.4%
Yellowstone
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
4penalties
Well above state avg (11.3)
30 complaint-triggered
$141,504 in fines

Yellowstone River Nursing and Rehabilitation has a concerning pattern of recurring deficiencies, with families filing over 30 complaints across multiple surveys. The most persistent issues involve accident prevention, pressure ulcer care, and medication management, with several problems appearing repeatedly across different surveys. While the facility corrects deficiencies when cited, the ongoing complaints and recurring violations in critical care areas suggest systemic challenges that families should carefully consider.

Dec 31, 2025Complaint
1
0677Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Nov 19, 2025Complaint
5
0850Potential for harm · PatternCorrected

Administration Deficiencies

Hire a qualified full-time social worker in a facility with more than 120 beds.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Aug 28, 2025Routine
16
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0300Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

Jun 5, 2025Complaint
4
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Mar 27, 2025Complaint
6
0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0918Potential for harm · IsolatedCorrected

Environmental Deficiencies

Provide a bathroom in or located near each resident’s room.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Dec 17, 2024Complaint
1
0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Federal Penalties

Fine

Aug 28, 2025

$87,019

Payment Denial

Aug 28, 2025

47-day denial

Fine

Jun 4, 2025

$12,444

Fine

Jun 22, 2023

$38,896

Ownership & Operations

Who Operates This Facility

Owner / Operator

Yellowstone River Nursing and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Eduro Healthcare

Chain Size

35 facilities nationwide

Chain avg rating: 2.4/5 · Rank 30 of 36 (Worst)

Ownership & Management

Key personnel

Caldwell, SarahW-2 Managing EmployeeBewsey, MichaelOfficer / DirectorMonroe, DustinOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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