Yellowstone River Nursing and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 41 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (22 vs median 9.0)
- High staff turnover (70%)
- High RN turnover (69%)
Bottom 25% in MT · Below recommended RN staffing · Worst in EDURO HEALTHCARE chain · $141,504 in fines
What this means for your family
While the facility offers a well-equipped rehab gym, the recurring reports of severe neglect and slow response times are deeply concerning. If you choose this facility, we strongly recommend frequent, unannounced visits and active monitoring of your loved one's daily care, particularly regarding call-light response and medication administration.
Google Reviews
Google Reviews
41 reviews on Google“Yellowstone River Nursing and Rehabilitation (formerly Avantara Billings) receives highly polarized feedback, with many families reporting severe neglect, chronic understaffing, and poor communication. While some recent visitors praise the rehab gym and specific staff members, a significant number of reviewers cite dangerous incidents, including patients being left in unsafe positions, delayed responses to call lights, and medication errors.”
Quality Themes
Tap a score for detailsStrengths
- Large, well-equipped rehabilitation gym
- Spacious private rehab rooms
- Some highly dedicated individual nursing and CNA staff
- Pleasant interior courtyards
Concerns
- Chronic understaffing leading to neglect (mentioned by 10 reviewers)
- Slow or non-existent response to call lights (mentioned by 7 reviewers)
- Poor communication and unprofessional staff behavior (mentioned by 5 reviewers)
- Medication management and scheduling errors (mentioned by 3 reviewers)
- Facility cleanliness and odor issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the beautiful courtyards and the large rehab gym on site, what kind of daily activities or social outings do you organize to help residents enjoy the outdoor spaces?
- 2I noticed the rehab rooms are quite spacious; how does the staff ensure that residents' individual needs are met during their recovery period?
- 3What specific protocols do you have in place to ensure medication schedules are strictly followed and double-checked by the nursing team?
- 4How do you manage call light responses during shift changes to ensure that residents receive timely assistance when they need it?
- 5Could you walk me through your process for maintaining cleanliness and managing odors in the resident rooms and common areas?
- 6In the event of a medical emergency after hours, what is the immediate communication process between the floor staff and the attending physician?
Personalized based on this facility's data
Key Review Excerpts
“My dad got wedged between his bed and wall. He said he felt like he was suffocating. ... When I called the nurse she said the mattress was too big for his bed so when he rolled over the mattress was part way off the bed and tipped pinning him against the wall and bed.”
“The neglect we have seen has been sick and disheartening. We shouldn’t have to walk in to see our family member hanging out of bed, diaper not even fully on, and covered in food.”
“The rehabilitation gym was very large and had lots of equipment. The interior courtyards were beautiful and even had a nice fountain. The private rehab rooms was very spacious and included a large TV.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Yellowstone River Nursing and Rehabilitation has a concerning pattern of recurring deficiencies, with families filing over 30 complaints across multiple surveys. The most persistent issues involve accident prevention, pressure ulcer care, and medication management, with several problems appearing repeatedly across different surveys. While the facility corrects deficiencies when cited, the ongoing complaints and recurring violations in critical care areas suggest systemic challenges that families should carefully consider.
Dec 31, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 19, 2025Complaint5
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Aug 28, 2025Routine16
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Meet other general requirements that are deficient.
Jun 5, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Mar 27, 2025Complaint6
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Environmental Deficiencies
Provide a bathroom in or located near each resident’s room.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Dec 17, 2024Complaint1
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Federal Penalties
Fine
Aug 28, 2025
$87,019
Payment Denial
Aug 28, 2025
47-day denial
Fine
Jun 4, 2025
$12,444
Fine
Jun 22, 2023
$38,896
Ownership & Operations
Who Operates This Facility
Yellowstone River Nursing and Rehabilitation
for profit
Chain Affiliation
Eduro Healthcare
35 facilities nationwide
Chain avg rating: 2.4/5 · Rank 30 of 36 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit yellowstoneriverhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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