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Nursing HomeMedicaid Investigative

Wyoming Retirement Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

890 Us Hwy 20 South, Basin, WY 8241090 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 30 Google reviews

5
4
3
2
1

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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Above-median deficiencies (7 vs median 5.0)
  • High staff turnover (61%)
  • High RN turnover (56%)

Below average in WY · Below recommended RN staffing · Above average staffing · $41,201 in fines · Abuse citation

Source: Medicare data

What this means for your family

The facility is highly regarded for its physical beauty and welcoming staff, making it a pleasant environment for family visits. However, because most reviews are from visitors rather than residents, we recommend scheduling a tour during a weekday to observe the actual quality of daily care and staffing levels firsthand.

Google Reviews

Google Reviews

30 reviews on Google
Wyoming Retirement Center is frequently praised for its beautiful, well-maintained grounds and a welcoming atmosphere for visitors. While many reviewers highlight the caring nature of the staff, there is a lack of detailed feedback regarding daily clinical operations, and some long-term residents express complex or negative sentiments that contrast with the generally positive visitor reviews.

Quality Themes

Tap a score for details
Food10.0Staff9.0Clean10.0Activities10.0MedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Beautiful, well-maintained facility
  • Welcoming and pleasant staff
  • Positive environment for visitors and church services

Concerns

  • Vague negative experiences regarding quality of care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.4'18(7)3.25.0'20(2)4.34.7'22(3)4.75.0'24(4)5.0'25(1)

Distribution · 36 analyzed

5
24
4
6
3
3
2
2
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With the facility having a 4-star staffing rating, how does your team ensure that this consistent level of support translates into personalized attention for each resident's daily needs?
  • 2I noticed the facility is highly praised for its beautiful environment and church services; how do these community activities help residents feel more at home and connected?
  • 3Given the recent health inspection findings, what specific steps or quality improvement initiatives is the leadership team currently prioritizing to enhance the overall care experience?
  • 4We want to ensure our loved one receives the highest level of care; could you walk us through your process for monitoring resident health and addressing any changes in condition promptly?
  • 5In light of some feedback regarding the consistency of care, how do you facilitate communication between the nursing staff and family members to ensure we are always kept in the loop?
  • 6How does the staff balance the facility's active social calendar with the need for quiet, individualized care for those who may need a bit more rest?

Personalized based on this facility's data


Key Review Excerpts

Beautiful facility. One of the most caring staff I’ve ever met. The meals are great.

Visitor · 2018★★★★★

Took my grandson to see his Great Grandma- The staff was very pleasant and helpful. Everyone looked happy to see us and were very welcoming.

Family member · 2023★★★★

Super friendly and helpful when you have a family member here.

Family member · 2025★★★★★
Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.38hrs
50%
Registered nurses for medical care
Total Nursing
0.84hrs
20%
All nurses + aides combined
Staff Turnover
67%
Lower is better (< 30% = good)
RN Turnover
63%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility37.3%
Worse than Avg
Here
37.3%
US
15.4%
WY
22.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility15.2%
Worse than Avg
Here
15.2%
US
12.1%
WY
6.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
15.3%
WY
16.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility16.5%
Better than Avg
Here
16.5%
US
19.4%
WY
23.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
93.4%
WY
94.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.9%
Mixed vs Avgs
Here
18.9%
US
19.5%
WY
15.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility61.5%
Worse than Avg
Here
61.5%
US
81.8%
WY
76.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
2penalties
Above state avg (6.8)
9 complaint-triggered
$41,201 in fines

This facility has a concerning pattern of repeated abuse and neglect violations, with families filing complaints that triggered 9 of the 34 deficiencies. The most recurring issues involve protection from abuse and neglect, care planning, and fire safety systems. While all violations show correction dates, the abuse protection deficiency has occurred five times across multiple surveys, including as recently as October 2024, suggesting persistent problems in resident safety and protection protocols.

Oct 24, 2025Complaint
1
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Dec 12, 2024Complaint
5
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Dec 12, 2024Routine
4
0024Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Jul 3, 2024Complaint
1
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

May 23, 2024Complaint
1
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Dec 28, 2023Complaint
1
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Federal Penalties

Fine

Dec 12, 2024

$29,153

Fine

Jul 3, 2024

$12,048

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wyoming Retirement Center

Organization Type

government

Ownership & Management

Owners

State of Wyoming

Owner · Organization

100%

Taylor-Thomas, Marla

Owner (parent company)

Key personnel

Taylor-Thomas, MarlaManagerState of WyomingAdp of the SnfTaylor-Thomas, MarlaAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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