Woodward Skilled Nursing and Therapy
Strong Medicare quality ratings; families often praise holiday event coordination. Still worth an in-person visit.
based on 5 Google reviews
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What this means for your family
Families should exercise extreme caution and conduct an unannounced visit to verify current hygiene and staffing standards. The most recent feedback indicates serious concerns regarding resident care and facility cleanliness that contradict the positive experiences shared in older reviews.
Google Reviews
Google Reviews
5 reviews on Google“Woodward Skilled Nursing and Therapy receives highly polarized feedback, with recent reports highlighting significant concerns regarding hygiene, facility maintenance, and staff responsiveness. While older reviews mention appreciation for holiday events, the most recent feedback describes distressing conditions including residents left in soiled clothing and overflowing trash.”
Quality Themes
Tap a score for detailsStrengths
- Holiday event coordination
- Staff appreciation for community efforts
Concerns
- Poor hygiene and lack of resident care
- Lack of facility maintenance and cleanliness
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility hosts wonderful holiday events; how do you incorporate that same level of community engagement and social activity into the residents' daily routines?
- 2Given the importance of a comfortable environment, could you walk me through your current daily cleaning protocols and how you ensure resident rooms are maintained to a high standard?
- 3With a 3-star staffing rating, what specific steps are you taking to ensure that every resident receives consistent, personalized attention and timely care throughout the day?
- 4Communication is so important to our family; what is your standard process for keeping us updated on our loved one’s health status and any changes in their care plan?
- 5How does your nursing team manage urgent medical needs or sudden changes in a resident's condition during the overnight hours?
- 6Could you share how you support and train your staff to ensure they are providing the highest quality of compassionate care for all 80 residents?
Personalized based on this facility's data
Key Review Excerpts
“It’s so upsetting to see them like that :(. The trash cans was all full! That place needs to be cleaned top to bottom!!”
“My mom, Ruth Cross is in Grace living center and I just want to thank all the workers and the staff for the wonderful thanksgiving dinner Thursday .”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports that triggered 4 of the 23 deficiencies across 5 surveys, raising concerns about resident safety and care quality. The facility shows recurring issues with fire safety systems, resident assessment and care planning, and basic care standards including accident prevention and maintaining residents' daily living abilities. While all deficiencies have correction dates, the pattern of complaints and safety violations warrants careful consideration during your visit.
Apr 25, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 4, 2024Routine6
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 11, 2023Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Jun 24, 2022Routine10
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have an externally vented heating system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Federal Penalties
Fine
Apr 25, 2025
$8,278
Ownership & Operations
Who Operates This Facility
Woodward Skilled Nursing and Therapy
for profit
Chain Affiliation
Bridges Health
34 facilities nationwide
Chain avg rating: 3.6/5 · Rank 18 of 33
Ownership & Management
Owners
Bridges Employee Stock Ownership Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit woodwardsnt.com
Medicare data downloads
Original nursing home datasets
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