Woodstock Center for Nursing and Healing LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 365 Google reviews
Watch Woodstock Center for Nursing and Healing LLC
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (71%)
- High RN turnover (83%)
Below average in GA · Below recommended RN staffing · Very high staff turnover · No penalties on record
What this means for your family
This facility is highly regarded for its rehabilitation therapy and active administrative leadership. However, families should be aware of recurring reports regarding slow response times to call bells and communication gaps with nursing staff. We recommend visiting during off-hours to observe staffing levels and asking specifically about their protocol for medication management and family updates.
Google Reviews
Google Reviews
365 reviews on Google“Woodstock Center for Nursing and Healing receives a high volume of positive reviews, particularly praising the leadership of the administrator, Theresa McNeal, and the effectiveness of their rehabilitation therapy team. However, a pattern of concerning negative feedback exists regarding inconsistent nursing care, poor communication during medical emergencies, and cleanliness issues in patient rooms. Families should be aware that while many report a warm, family-like atmosphere, others describe significant lapses in basic patient hygiene and staff responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly visible and hands-on administrator
- Effective and compassionate rehabilitation therapy team
- Friendly and welcoming front-line staff
- Clean and well-maintained facility environment
Concerns
- Inconsistent nursing responsiveness and slow call-bell response times (mentioned by 4 reviewers)
- Poor communication regarding medical status and medication management (mentioned by 3 reviewers)
- Hygiene and cleanliness lapses in patient rooms (soiled linens/wheelchairs) (mentioned by 3 reviewers)
- High staff turnover and lack of accountability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 216 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication regarding a resident's medical status and medication changes?
- 2Given the current staffing levels, what is your specific protocol for ensuring call-bells are answered promptly, especially during shift changes or overnight hours?
- 3I understand the rehab team is highly regarded here; how do they coordinate with the nursing staff to ensure a resident's progress is consistently monitored and communicated to the family?
- 4To ensure a comfortable environment, what is your daily process for maintaining room hygiene and ensuring that linens and equipment are kept consistently clean?
- 5What steps are you taking to build long-term consistency within your nursing team to help residents feel more familiar and secure with their primary caregivers?
- 6What kind of social activities or engagement programs do you have in place to help residents feel connected and active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The administrator Theresa can often be seen making rounds to ensure things are running smoothly. She takes the time to stop and answer q”
“Sometimes when she pushes the Assistance button a nurse doesn't show for almost 2 hours. However when I'm there visiting I have had no trouble flagging down a staff member for a”
“Not 5 stars because the facility could have been maintained better, for instance dirty linens left on bedside table from previous patient (which were quickly taken care of when we noted it), soiled wheelchair seating pad.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
11
measures
3
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of deficiencies triggered by family complaints across multiple surveys, with recurring issues in daily care assistance, medication management, and infection control. Problems include resident protection from neglect, medication errors, and basic care deficiencies that have persisted across three years of inspections from 2022 to 2025, suggesting ongoing quality concerns despite reported corrections.
Mar 18, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Aug 28, 2025Routine5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Aug 28, 2025Complaint4
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 16, 2024Complaint6
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 16, 2024Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
May 4, 2022Routine8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Ownership & Operations
Who Operates This Facility
Woodstock Center for Nursing and Healing LLC
for profit
Chain Affiliation
Empire Care Centers
19 facilities nationwide
Chain avg rating: 1.8/5 · Rank 8 of 18
Ownership & Management
Owners
Heller, Shlomo
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
365 reviews from families & visitors
Official Website
Visit woodstocknursing.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Crutchfield Personal Home Care
2.2 miAssisted Living · Marietta, GA
Amelia Gardens Pch of Marietta
2.7 miAssisted Living · Marietta, GA
Mikash at Shallowford Pch
2.8 miAssisted Living · Kennesaw, GA
Timberley Inspired Senior Living, the
3.5 miAssisted Living · Acworth, GA
Yellow Rose at Worley Pch
4.9 miAssisted Living · Marietta, GA
Arbor at Bridgemill, the
5.1 miAssisted Living · Canton, GA