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Public Google reviewers rate this highly and often mention warm, family-oriented staff. Schedule a visit to confirm the fit.
based on 32 Google reviews
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Public Google reviewers rate Woodland Terrace Otsego highly. Reviewers highlight: warm, family-oriented staff, clean and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Kauhale of Otsego receives high praise from many families for its warm, home-like atmosphere and staff who treat residents like family. However, there are serious, conflicting reports regarding safety protocols, specifically concerning resident elopement and medical care management. Families should weigh the positive community environment against these critical safety concerns.
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Distribution · 61 analyzed
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Key Review Excerpts
“My Dad was a resident there for about 8 months before he passed away. I had a positive experience with a lot of the staff and I felt like he was well taken care of. Any issues I had were heard and dealt with in a swift manner.”
“My friends mom has exit a window twice there are no alarms and the windows are not locked tonight they put her out sent her to borgess when transport brought her back they would not answer the door and let her in even thou her brother payed for two months.”
“Huge turnover in staff creates huge gaps in care. A complete Cluster... regarding simple medical services. Pulling oxygen from one resident to give to another. Hair raising stuff!”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent investigations at this facility have identified serious concerns regarding improper resident discharge procedures and medication administration errors. Additionally, previous renewal inspections noted issues with laundry sanitation and food safety protocols.
The facility did not provide Resident A and their authorized representative an appropriate discharge, refusing Resident A admittance back into the facility after returning from the hospital on 12/13/2025.
Multiple medication errors occurred: On 12/24/2025, the MAR was blank for Sacubitril-Valsartan; on 12/25/2025, the MAR was blank for Metoprolol Tartrate and the second daily glucose check.
Laundry and linen requirements: No clear division of clean and soiled linen storage; housekeeping supplies and shopping carts were stored among linens, posing a cross-contamination risk.
Kitchen and dietary: Food items (juice, condiments, cheese, hot dogs, deli ham, ice cream, oat milk) were found in a manner that may not be safe for human consumption [Note: text truncated in source].
Kitchen and dietary: Multiple days of the dishwasher sanitization record for the preceding three months were blank, making it impossible to verify utensil sanitization.
Otsego AL Operator LLC
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MI LARA — View Official Record
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