Woodland Manor Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 74 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 10)
- High staff turnover (57%)
- High RN turnover (54%)
Above average in MO · Critically understaffed (RN) · Above average staffing · Best in RILEY SPENCE SENIOR LIVING chain · No penalties on record
What this means for your family
While some families report positive outcomes with the therapy department, the recurring, serious reports of neglect and hygiene issues are deeply concerning. If you choose to consider this facility, we strongly recommend unannounced visits at different times of the day and night to observe the actual level of care and cleanliness firsthand.
Google Reviews
Google Reviews
74 reviews on Google“Woodland Manor Nursing Center receives highly polarized feedback, with some families praising the dedication of specific nursing and therapy staff, while many others report severe neglect and poor communication. Frequent, serious complaints include residents being left in soiled conditions, unanswered call lights, and unprofessional conduct by administrative and case management staff. Prospective families should be aware of a recurring pattern of cleanliness issues and inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Some highly dedicated and compassionate individual nurses
- Supportive social services for some families
- Recent management efforts to improve facility standards
Concerns
- Neglect regarding hygiene and incontinence care (mentioned by 9 reviewers)
- Unresponsive or slow call light system (mentioned by 6 reviewers)
- Poor communication and inconsistent information from staff (mentioned by 5 reviewers)
- Facility cleanliness and maintenance issues (mentioned by 6 reviewers)
- Unprofessional or rude behavior by staff/administration (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has been working on management improvements; what specific changes have been implemented recently to better support staff communication and responsiveness?
- 2With the current staffing levels, what is the protocol for ensuring residents receive timely assistance when using the call light system?
- 3Given the feedback regarding hygiene and incontinence care, what is your daily routine for monitoring residents and ensuring their personal care needs are met consistently?
- 4How does the nursing team coordinate with the physical and occupational therapy departments to ensure a resident's progress is communicated clearly to the family?
- 5What steps are being taken to improve the overall cleanliness and maintenance of the living areas to ensure a comfortable environment for residents?
- 6Can you walk me through how the facility manages medication administration to ensure accuracy and safety for residents?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff on the rehab to home are horrible..the house doctor is a joke..do not take your loved one there.”
“My mother in law started at Pine Valley assisted living. They were great. She was treated very well. She has had to move to Woodlands as she needed more assistance. She has had very good care there. The staff are good people doing a very difficult job.”
“The physical therapy helped her regain her speech and she was able to start eating pureed food. She didn't make enough progress for her insurance to allow her to stay more than 2 weeks, we expected thi”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
4
measures
8
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Woodland Manor has a concerning pattern of recurring deficiencies across resident rights, care planning, daily living assistance, and infection control spanning multiple surveys from 2021-2024. Families have filed complaints that triggered inspections revealing issues with abuse reporting, family notification, and daily care assistance, with one care deficiency still lacking a correction plan. While most violations have been corrected, the persistent nature of problems across core care areas warrants careful consideration.
Dec 31, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 5, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 15, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 6, 2024Routine14
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Sep 15, 2023Routine15
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Jun 27, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Ownership & Operations
Who Operates This Facility
Woodland Manor Nursing Center
for profit
Chain Affiliation
Riley Spence Senior Living
5 facilities nationwide
Chain avg rating: 1.8/5 · Rank 1 of 5 (Best)
Ownership & Management
Owners
Mid America Health Care Lp
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit rileyspence.com
Medicare data downloads
Original nursing home datasets
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