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Nursing HomeMedicaid Investigative

Woodland Manor Nursing Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

100 Woodland Court, Arnold, MO 63010178 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 74 Google reviews

5
4
3
2
1
Woodland Manor Nursing Center Nursing Home in Arnold, MO — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (15 vs median 10)
  • High staff turnover (57%)
  • High RN turnover (54%)

Above average in MO · Critically understaffed (RN) · Above average staffing · Best in RILEY SPENCE SENIOR LIVING chain · No penalties on record

Source: Medicare data

What this means for your family

While some families report positive outcomes with the therapy department, the recurring, serious reports of neglect and hygiene issues are deeply concerning. If you choose to consider this facility, we strongly recommend unannounced visits at different times of the day and night to observe the actual level of care and cleanliness firsthand.

Google Reviews

Google Reviews

74 reviews on Google
Woodland Manor Nursing Center receives highly polarized feedback, with some families praising the dedication of specific nursing and therapy staff, while many others report severe neglect and poor communication. Frequent, serious complaints include residents being left in soiled conditions, unanswered call lights, and unprofessional conduct by administrative and case management staff. Prospective families should be aware of a recurring pattern of cleanliness issues and inconsistent quality of care.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean2.0Activities5.0Meds3.0Memory4.0Comms2.0ValueN/A

Strengths

  • Effective physical and occupational therapy teams
  • Some highly dedicated and compassionate individual nurses
  • Supportive social services for some families
  • Recent management efforts to improve facility standards

Concerns

  • Neglect regarding hygiene and incontinence care (mentioned by 9 reviewers)
  • Unresponsive or slow call light system (mentioned by 6 reviewers)
  • Poor communication and inconsistent information from staff (mentioned by 5 reviewers)
  • Facility cleanliness and maintenance issues (mentioned by 6 reviewers)
  • Unprofessional or rude behavior by staff/administration (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(1)'18(3)'20(5)'22(7)'24(7)'26(7)

Distribution · 78 analyzed

5
31
4
2
3
3
2
1
1
41

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility has been working on management improvements; what specific changes have been implemented recently to better support staff communication and responsiveness?
  • 2With the current staffing levels, what is the protocol for ensuring residents receive timely assistance when using the call light system?
  • 3Given the feedback regarding hygiene and incontinence care, what is your daily routine for monitoring residents and ensuring their personal care needs are met consistently?
  • 4How does the nursing team coordinate with the physical and occupational therapy departments to ensure a resident's progress is communicated clearly to the family?
  • 5What steps are being taken to improve the overall cleanliness and maintenance of the living areas to ensure a comfortable environment for residents?
  • 6Can you walk me through how the facility manages medication administration to ensure accuracy and safety for residents?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff on the rehab to home are horrible..the house doctor is a joke..do not take your loved one there.

Rehab patient family · 2019☆☆☆☆

My mother in law started at Pine Valley assisted living. They were great. She was treated very well. She has had to move to Woodlands as she needed more assistance. She has had very good care there. The staff are good people doing a very difficult job.

Long-term resident's family · 2025★★★★

The physical therapy helped her regain her speech and she was able to start eating pureed food. She didn't make enough progress for her insurance to allow her to stay more than 2 weeks, we expected thi

Rehab patient family · 2014★★★★★
Source: 74 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.21hrs
28%
Registered nurses for medical care
Total Nursing
3.64hrs
89%
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
73%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

5

measures

Worse Than Avg

4

measures

Mixed Results

8

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
19.4%
MO
17.9%
Jefferson
16.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.9%
Mixed vs Avgs
Here
5.9%
US
12.1%
MO
16.7%
Jefferson
5.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility92.2%
Mixed vs Avgs
Here
92.2%
US
93.4%
MO
84.4%
Jefferson
85.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility12.0%
Mixed vs Avgs
Here
12.0%
US
14.4%
MO
19.1%
Jefferson
11.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.8%
Mixed vs Avgs
Here
16.8%
US
15.4%
MO
23.6%
Jefferson
19.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility20.2%
Mixed vs Avgs
Here
20.2%
US
19.5%
MO
25.4%
Jefferson
20.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility64.9%
Worse than Avg
Here
64.9%
US
81.8%
MO
65.9%
Jefferson
74.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility75.3%
Mixed vs Avgs
Here
75.3%
US
79.7%
MO
63.5%
Jefferson
73.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
1.6%
MO
2.2%
Jefferson
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
Above state avg (12.0)
5 complaint-triggered

Woodland Manor has a concerning pattern of recurring deficiencies across resident rights, care planning, daily living assistance, and infection control spanning multiple surveys from 2021-2024. Families have filed complaints that triggered inspections revealing issues with abuse reporting, family notification, and daily care assistance, with one care deficiency still lacking a correction plan. While most violations have been corrected, the persistent nature of problems across core care areas warrants careful consideration.

Dec 31, 2025Complaint
1
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jun 5, 2025Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Apr 15, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Dec 6, 2024Routine
14
0753Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0781Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Sep 15, 2023Routine
15
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0570Potential for harm · PatternCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Jun 27, 2023Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Woodland Manor Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Riley Spence Senior Living

Chain Size

5 facilities nationwide

Chain avg rating: 1.8/5 · Rank 1 of 5 (Best)

Ownership & Management

Owners

Mid America Health Care Lp

Owner · Organization

100%

Key personnel

Amin, IqbalContracted Managing EmployeeSpence, DanielW-2 Managing EmployeeRiley, CharlesOfficer / DirectorSpence, GregoryOfficer / DirectorRiley Spence Management Company, LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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