Nursing HomeMedicaid

Woodlake Healthcare and Rehabilitation Center

A middle-range Medicare rating. Review each component and visit in person before deciding.

8000 Bass Lake Road, Crystal, MN 55428|188 beds|Licensed & active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 146 Google reviews

(763) 531-5000 Directions Website

Street View

Email Woodlake Healthcare and Rehabilitation Center to yourself

Get a one-time email with a link to this profile so it is easy to find and share later.

This sends one email and does not add you to a mailing list.

What this means for your family

Woodlake Healthcare and Rehabilitation Center has a middle-range Medicare overall rating. Strengths include warm, friendly, and compassionate nursing staff. Some reviewers note concerns about slow or non-existent response to call lights/requests for assistance (mentioned by 5 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.

Google Reviews

154 public Google reviews available

Woodlake Healthcare and Rehabilitation Center receives highly polarized reviews, with many families praising the friendly, compassionate staff and pleasant grounds, while others report critical failures in basic care. Significant concerns include slow response times to call lights, medication management errors, and hygiene issues such as odors and cleanliness. Families should be aware that while many visitors have positive experiences, there are recurring reports of neglect and poor communication during medical emergencies.

Quality Themes

Tap a score for details

Strengths

Warm, friendly, and compassionate nursing staff
Beautiful, well-maintained grounds and gardens
Effective physical therapy services
Clean, welcoming common areas

Concerns

Slow or non-existent response to call lights/requests for assistance (mentioned by 5 reviewers)
Medication management errors and delays (mentioned by 4 reviewers)
Hygiene issues including odors and lack of cleanliness in rooms (mentioned by 4 reviewers)
Poor communication from management regarding care plans and discharge (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 154 analyzed

105

How They Respond to Reviews

30%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed you have a very high response rate to online feedback; how do you use that family input to improve the daily experience for residents?
2With the current staffing levels being a strong point, what is the typical protocol for ensuring call lights are answered promptly during shift changes?
3Could you walk me through the current process for medication administration to ensure accuracy and timely delivery for residents?
4I see the grounds and gardens are beautifully maintained; what kind of outdoor activities or social programs do you offer to help residents enjoy those spaces?
5How does your management team keep families updated on changes to a loved one's care plan or progress, especially regarding discharge planning?
6What specific steps are taken during daily housekeeping rounds to ensure that resident rooms remain fresh and clean?

Personalized based on this facility's data

Key Review Excerpts

“My last visual of that dump when picking my mom up on day of discharge is seeing her sitting on the toilet slumped over alone while bathroom door and room door wide open for all to see her like that from the hallway!”

Family member of resident · 2025★☆☆☆☆

“The staff and therapists took very good care of my husband. The facility was clean, and he really enjoyed the food.”

Spouse of resident · 2026★★★★★

“I was given half of a prescribed dose of pain medicine the morning after I landed here from hospital. When I asked about the dose, the nurse LIED to me and said the dose was all in one tablet, though my med list did not list the increased tablet strength.”

Rehab patient · 2025★☆☆☆☆

Source: 154 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.90hrs

Registered nurses for medical care

Total Nursing

4.28hrs

All nurses + aides combined

Staff Turnover

28%

Lower is better (< 30% = good)

RN Turnover

29%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents vaccinated for the flu

↑ Higher is better

This Facility73.4%

Worse than Avg

Here

73.4%

95.5%

96.1%

Hennepin

94.6%

Residents whose walking got worse

↓ Lower is better

This Facility26.1%

Worse than Avg

Here

26.1%

14.1%

20.5%

Hennepin

16.6%

Residents with depression symptoms

↓ Lower is better

This Facility1.9%

Better than Avg

Here

1.9%

12.8%

4.1%

Hennepin

5.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility89.6%

Worse than Avg

Here

89.6%

93.5%

97.4%

Hennepin

95.3%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility13.5%

Mixed vs Avgs

Here

13.5%

19.5%

12.5%

Hennepin

13.0%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility20.0%

Mixed vs Avgs

Here

20.0%

19.0%

24.5%

Hennepin

19.4%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility64.1%

Worse than Avg

Here

64.1%

79.8%

82.7%

Hennepin

80.7%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility74.2%

Worse than Avg

Here

74.2%

82.0%

88.1%

Hennepin

85.9%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.4%

Better than Avg

Here

1.4%

1.6%

1.9%

Hennepin

2.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

49findings in history

Latest survey: 5 · near MN avg (8.0)

14 complaint-triggered findings

This facility shows concerning patterns with families frequently filing complaints that triggered 20 of 55 total deficiencies. The most recurring problems involve resident rights violations (like failing to notify families of injuries or changes), fire safety and building maintenance issues, and medication management problems. While all deficiencies have correction dates, similar issues persist across multiple surveys, suggesting ongoing challenges with consistent compliance in core care areas.

Dec 18, 2025Routine8 findings

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Sep 12, 2025Complaint2 findings

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Jul 17, 2025Complaint1 finding

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Nov 26, 2024Complaint1 finding

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 25, 2024Routine13 findings

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0930Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper storage of liquid oxygen.

0025Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Oct 25, 2024Complaint3 findings

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Woodlake Healthcare and Rehabilitation Center

Organization Type

for profit

Ownership & Management

Owners

New Hope Operator Holdings LLC

Owner · Organization

100%

Ccp Mn Holdings, LLC