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Nursing HomeMedicaid

Woodbury Wellness Center INC

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2778 Country Club Drive, Hampstead, NC 28443112 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 39 Google reviews

5
4
3
2
1
Woodbury Wellness Center INC Nursing Home in Hampstead, NC — Street View
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What this means for your family

While some families report positive outcomes for short-term rehabilitation, there are recurring, serious reports of neglect and communication failures. If you are considering this facility, we strongly recommend conducting an unannounced visit and asking specifically about their current staffing ratios and the process for reporting and resolving care concerns.

Google Reviews

Google Reviews

39 reviews on Google
Woodbury Wellness Center Inc receives highly polarized feedback, with some families praising the rehab therapy and staff, while others report severe concerns regarding neglect and poor communication. Multiple reviewers have documented serious issues including bedsores, lack of basic hygiene, and significant delays in responding to resident needs. Families should be aware of the stark contrast between positive experiences in short-term rehab and reports of systemic neglect in long-term care.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean5.0ActivitiesN/AMedsN/AMemory2.0Comms2.0ValueN/A

Strengths

  • Effective short-term rehab therapy
  • Attentive and supportive nursing staff for some residents
  • Clean and well-maintained facility environment

Concerns

  • Neglect and lack of basic care (hygiene, feeding, hydration) (mentioned by 5 reviewers)
  • Understaffing leading to poor response times and resident safety issues (mentioned by 4 reviewers)
  • Poor communication with family members regarding incidents or care (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(2)'19(2)'21(2)'23(3)'25(7)'26(3)

Distribution · 41 analyzed

5
17
4
4
3
1
2
3
1
16

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that your staffing rating is strong at 4/5, how do you ensure that staff are consistently available to assist residents with daily needs like hydration, feeding, and hygiene?
  • 2Could you walk me through your communication process for keeping families updated on a loved one's health status or any unexpected incidents?
  • 3I noticed the facility has a strong reputation for short-term rehab; how do you integrate that same level of attentive care into your long-term nursing services?
  • 4What specific activities or social programs are currently in place to ensure residents feel engaged and supported throughout the day?
  • 5How does your team handle medical emergencies or urgent health changes during evening and weekend hours when administrative staff may be off-site?
  • 6Since your facility has a 3-star health inspection rating, what specific steps are you taking to address recent state violations and improve the overall quality of care?

Personalized based on this facility's data


Key Review Excerpts

My wife fell while she was trying to get to the bathroom, took about 15 minutes for her to get help. No one called me about it even after i left several messages.

Long-term resident's family · 2025★★★☆☆

There was constant maintenance needed in the rooms that was ignored until a door fell off a closet and cut open my friend's foot. The same friend never had fresh water, was often left in the same clothes for days, and every visit to the hospital notated that she was dehydrated due to their lack of care.

Friend of resident · 2021☆☆☆☆

Nursing staff and therapist are top notch. If husband ever needs 24/7 care again hope we can get him back in this facility.

Long-term resident's family · 2022☆☆☆☆
Source: 39 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.78hrs
OK
Registered nurses for medical care
Total Nursing
4.82hrs
OK
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.8%
Better than Avg
Here
8.8%
US
19.5%
NC
21.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
93.4%
NC
91.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.9%
Worse than Avg
Here
26.9%
US
19.4%
NC
21.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
95.5%
NC
94.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.2%
Better than Avg
Here
11.2%
US
15.5%
NC
14.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.0%
Mixed vs Avgs
Here
9.0%
US
12.1%
NC
5.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.9%
Better than Avg
Here
95.9%
US
81.8%
NC
80.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.6%
Better than Avg
Here
91.6%
US
79.8%
NC
78.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
NC
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
1penalties
Well below state avg (5.6)
2 complaint-triggered
$15,646 in fines

Families raised concerns that triggered inspections revealing problems with resident financial management and treatment care. The facility shows recurring issues across fire safety, resident assessment, and resident rights areas spanning multiple years from 2021-2024. While most deficiencies have been corrected, some recent violations only have correction plans in place rather than confirmed fixes, suggesting ongoing compliance challenges.

Nov 17, 2025Routine
1
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jul 24, 2024Routine
13
0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

Jul 24, 2024Complaint
2
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0567Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

Mar 2, 2023Routine
9
0802Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0809Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Jul 30, 2021Routine
1
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Federal Penalties

Fine

Jul 24, 2024

$15,646

Ownership & Operations

Who Operates This Facility

Owner / Operator

Woodbury Wellness Center INC

Organization Type

for profit

Ownership & Management

Owners

Avant & Nunn, LLC

Owner · Organization

100%

Avant, Keith

Owner

Nunn, Deborah

Owner

Key personnel

Avant & Nunn, LLC5% or Greater Mortgage InterestBullard, JudithW-2 Managing EmployeeAvant, KeithOfficer / DirectorBullard, JudithOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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